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Amazon Connect Jobs in Raleigh, NC (NOW HIRING)

Oracle Tech Cloud Senior Consultant

Raleigh, NC

$61.75 - $77.75/hr

If you are passionate about innovation and believe your skills set you apart, we want to connect ... OCI), Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP) * 1+ year of ...

If you are passionate about innovation and believe your skills set you apart, we want to connect ... OCI), Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP) * 2+ years of ...

Phlebotomist/Front Desk

Durham, NC · On-site

$16.50 - $20.50/hr

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver ... If this sounds like you, we would love to connect. What you'll likely work on: * Use impeccable C-I ...

Phlebotomist/Front Desk

Durham, NC

$16.50 - $20.50/hr

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver ... If this sounds like you, we would love to connect. What you'll likely work on: * Use impeccable C-I ...

Phlebotomist/Front Desk

Durham, NC · On-site

$16.50 - $20.50/hr

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver ... If this sounds like you, we would love to connect. What you'll likely work on: * Use impeccable C-I ...

Phlebotomist/Front Desk

Durham, NC · On-site

$16.50 - $20.50/hr

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver ... If this sounds like you, we would love to connect. What you'll likely work on: * Use impeccable C-I ...

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Showing results 1-20

Amazon Connect information

See Raleigh, NC salary details

$73.4K

$140.7K

$188.1K

How much do amazon connect jobs pay per year?

As of Jul 6, 2026, the average yearly pay for amazon connect in Raleigh, NC is $140,731.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,500.00 and $158,000.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of an Amazon Connect specialist?

As an Amazon Connect specialist, your daily responsibilities may include designing and configuring contact center flows, integrating Amazon Connect with other AWS services, and troubleshooting technical issues that arise within client environments. You'll collaborate closely with IT teams, business stakeholders, and support staff to ensure smooth contact center operations and optimize customer experiences. The role often involves analyzing system performance, recommending enhancements, and providing user training or technical documentation. This dynamic position provides opportunities to innovate and have a direct impact on customer engagement strategies.

What jobs pay 700 a day?

Jobs related to Amazon Connect, such as experienced cloud contact center consultants or specialized technical support roles, can pay around $700 per day, especially for contractors or consultants with advanced skills in cloud technology, telephony systems, or customer experience solutions. These roles often require certifications, technical expertise, and experience in cloud-based contact center platforms.

What is an Amazon Connect job?

An Amazon Connect job typically involves working with Amazon's cloud-based contact center service to design, implement, or support customer engagement solutions. Roles can include developers, solutions architects, support engineers, or contact center specialists who configure and optimize Amazon Connect for businesses. Responsibilities may involve setting up call flows, integrating third-party applications, using AI-driven analytics, or ensuring system reliability. These jobs require knowledge of AWS services, telephony, and customer experience best practices.

How much money does Amazon Connect make?

Amazon Connect is a cloud-based contact center service offered by Amazon Web Services, and as a service, it generates revenue based on usage, such as call minutes and agent hours. The specific revenue figures for Amazon Connect are included within AWS's overall financial reports, which are publicly available but do not break down revenue by individual services. As a job seeker, understanding the platform's role in AWS can be helpful for roles involving cloud services, customer experience, or technical support.

How does Amazon Connect work?

Amazon Connect is a cloud-based contact center service that enables businesses to set up and manage customer interactions through voice and chat channels. It uses artificial intelligence and integrates with other AWS services to route, monitor, and analyze customer calls, allowing agents to handle inquiries efficiently. Job roles involving Amazon Connect often require knowledge of cloud infrastructure, contact center operations, and customer service tools.

What are the key skills and qualifications needed to thrive in the Amazon Connect position, and why are they important?

To excel in an Amazon Connect specialist role, you need a solid background in cloud-based contact center solutions, experience with telephony systems, and a deep understanding of AWS services. Familiarity with Amazon Connect, AWS Lambda, Amazon S3, and certification as an AWS Certified Solutions Architect or Developer are commonly required. Strong problem-solving abilities, excellent communication skills, and adaptability help professionals succeed in dynamic environments and address client needs efficiently. These competencies are crucial for designing, implementing, and maintaining resilient, customer-centric contact center solutions on the AWS platform.

Will Amazon pay you $28 an hour to work from home?

Amazon Connect customer service roles often pay around $15 to $20 per hour, depending on experience and location. While some remote customer service positions may offer higher pay, $28 an hour is above the typical rate for entry-level Amazon Connect jobs and may require specialized skills or supervisory responsibilities.
What are popular job titles related to Amazon Connect jobs in Raleigh, NC? For Amazon Connect jobs in Raleigh, NC, the most frequently searched job titles are:
What cities near Raleigh, NC are hiring for Amazon Connect jobs? Cities near Raleigh, NC with the most Amazon Connect job openings:
Infographic showing various Amazon Connect job openings in Raleigh, NC as of June 2026, with employment types broken down into 100% Contract. Highlights an 75% Physical, 1% Hybrid, and 24% Remote job distribution, with an average salary of $140,731 per year, or $67.7 per hour.
Principal Software Engineer/Developer

Principal Software Engineer/Developer

Fidelity Investments

Durham, NC • On-site

Full-time

Posted 7 days ago


Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 266 frontline employees who took The Breakroom Quiz

16th of 146 rated financial services


Job description


Position Description:
Designs, develops, and maintains scalable, high performance, and user-friendly applications, using Java, Spring, Spring Boot, Angular, TypeScript, JavaScript, HTML, and Cascading Style Sheets (CSS). Delivers system automation by setting up Continuous Integration/Continuous Delivery (CI/CD) pipelines in DevOps. Develops highly scalable distributed systems using Amazon Web Services (AWS) services including EC2, Lambda, S3, Kinesis, SNS, SQS, ECS, Cloud Formation, and Cloud Security. Uses business knowledge to translate the vision for divisional initiatives into business solutions by developing complex or multiple software applications and conducting studies of alternatives. Analyzes and recommends changes in project development policies, procedures, standards, and strategies to development experts and management.
Primary Responsibilities:
  • Participates in architecture design teams.
  • Defines and implements application level architecture.
  • Develops applications on complex projects, components, and subsystems for the division.
  • Recommends development testing tools and methodologies and reviews and validates test plans.
  • Responsible for QA readiness of software deliverables.
  • Develops comprehensive documentation for multiple applications or subsystems.
  • Establishes full project life cycle plans for complex projects across multiple platforms.
  • Responsible for meeting project goals on-time and on-budget.
  • Advises on risk assessment and risk management strategies for projects.
  • Plans and coordinates project schedules and assignments for multiple projects.
  • Acts as a primary liaison for business units to resolve various project/technology issues.
  • Provides technology solutions to daily issues and technical evaluation estimates on technology initiatives.
  • Advises senior management on technical strategy.
  • Mentors junior team members.
  • Performs independent and complex technical and functional analysis for multiple projects supporting several divisional initiatives.
  • Develops original and creative technical solutions to on-going development efforts.

Education and Experience:
Bachelor's degree in Computer Science, Engineering, Information Technology, Information Systems, Business Administration, or a closely related field (or foreign education equivalent) and five (5) years of experience as a Principal Software Engineer/Developer (or closely related occupation) developing and configuring Web applications using Java, Spring, Kafka, and REST in a financial services environment.
Or, alternatively, Master's degree in Computer Science, Engineering, Information Technology, Information Systems, Business Administration, or a closely related field (or foreign education equivalent) and three (3) years of experience as a Principal Software Engineer/Developer (or closely related occupation) developing and configuring Web applications using Java, Spring, Kafka, and REST in a financial services environment.
Skills and Knowledge:
Candidate must also possess:
  • Demonstrated Expertise ("DE") processing and extracting data from Kafka Streaming; building CI/CD pipelines for Terra Core infrastructure; processing real-time data streams from Apache Kafka topics using Kafka Streams API; and extracting streaming data from Kafka brokers using Kafka Connect framework with custom connectors within Kubernetes environments to integrate with databases.
  • DE processing messages in Java Messaging Service (JMS), JMS Server, and Distributed Queues and Topics, using TIBCO EMS; designing and implementing Infrastructure as Code (IaC) pipelines using Terraform; and automating provisioning, configuration, and deployment of scalable infrastructure components, using Jenkins within multi-cloud environments (AWS, Azure, and GCP).
  • DE processing, validating, parsing, and extracting data from Extensible Markup Language (XML) -- using Document Object Model (DOM) and Simple API for XML (SAX) parsers -- for Document Type Definition (DTD) and Schema, using XMLSpy.
  • DE applying DevOps principles throughout the software development life cycle (SDLC) -- performing continuous integration (using Jenkins), continuous deployments (using IBM uDeploy), code scan (using Sonar) for Web applications, and identifying performance bottlenecks (using JProfiler); and providing solution improvements for Web applications using AWS.

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Certifications:
Category:
Information Technology
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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