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Amazon Connect Jobs in Forney, TX (NOW HIRING)

One Park Financial

AWS Connect Engineer

Plano, TX · On-site

About the Role We're looking for a hands-on Amazon Connect Engineer who can turn complex customer-service requirements into secure, scalable, AI-powered contact-center solutions on AWS. You will own ...

Infosys

Amazon Connect Developer

Richardson, TX · On-site

In the assigned Job Role of Technology Consultant 2, your Area Of Responsibility will be as below: • Contribute to the requirements elicitation process by documenting assigned parts of business ...

MomentoUSA

Automation Test Engineer

Dallas, TX · Hybrid

$45.50 - $60/hr

Automation Test Engineer - Amazon Connect, IVR, Cyara Hybrid : TX,NY,MO, CA Overview: * We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara.

Krest Global Solutions

Senior Product Manager

Dallas, TX · On-site +1

$50 - $60/hr

Key Responsibilities · Lead the end-to-end migration of legacy contact center systems (e.g., Avaya, Cisco) to Amazon Connect, from discovery and planning through execution and rollout. · Define and ...

Staffingine LLC

SDET Lead (Telephony)

Dallas, TX · On-site

Strong experience with Telephony - Amazon Connect, Contact Flows, Routing Profiles, and Queues * Hands-on expertise with Amazon Lex and Polly * Experience with AWS Lambda, DynamoDB, and S3 * API ...

Staffingine LLC

SDET Lead (Telephony)

Dallas, TX · On-site

Strong experience with Telephony - Amazon Connect, Contact Flows, Routing Profiles, and Queues * Hands-on expertise with Amazon Lex and Polly * Experience with AWS Lambda, DynamoDB, and S3 * API ...

Aspira

Platform Solutions Engineer

Dallas, TX · On-site

You may be asked to solve a problem involving AWS, Amazon Connect, ServiceNow, Jira, a third-party SaaS platform, or a system you've never worked with before. You don't need to know every technology ...

Worky

Platform Solutions Engineer

Dallas, TX · On-site

$110 - $170/hr

You may be asked to solve a problem involving AWS, Amazon Connect, ServiceNow, Jira, a third-party SaaS platform, or a systemyou'venever worked with before. Youdon'tneed to know every technology on ...

NICE

Manager, Customer Service

Richardson, TX · On-site +1

$214K - $321K/yr

Oversee integrations with CRM and cloud telephony platforms including Zendesk, Salesforce, Amazon Connect, and other contact center technologies. Drive cross functional collaboration with Product ...

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Showing results 21-40

All JobsAmazon Connect JobsAmazon Connect Jobs in Forney, TX

Amazon Connect information

See Forney, TX salary details

$68K

$130.4K

$174.3K

How much do amazon connect jobs pay per year?

As of Sep 6, 2026, the average yearly pay for amazon connect in Forney, TX is $130,420.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,700.00 and $146,400.00 per year, depending on experience, location, and employer.

What is an Amazon Connect?

An Amazon Connect job typically involves working with Amazon's cloud-based contact center service to design, implement, or support customer engagement solutions. Roles can include developers, solutions architects, support engineers, or contact center specialists who configure and optimize Amazon Connect for businesses. Responsibilities may involve setting up call flows, integrating third-party applications, using AI-driven analytics, or ensuring system reliability. These jobs require knowledge of AWS services, telephony, and customer experience best practices.

What are the typical daily responsibilities of an Amazon Connect specialist?

As an Amazon Connect specialist, your daily responsibilities may include designing and configuring contact center flows, integrating Amazon Connect with other AWS services, and troubleshooting technical issues that arise within client environments. You'll collaborate closely with IT teams, business stakeholders, and support staff to ensure smooth contact center operations and optimize customer experiences. The role often involves analyzing system performance, recommending enhancements, and providing user training or technical documentation. This dynamic position provides opportunities to innovate and have a direct impact on customer engagement strategies.

What are the key skills and qualifications needed to thrive in the Amazon Connect position, and why are they important?

To excel in an Amazon Connect specialist role, you need a solid background in cloud-based contact center solutions, experience with telephony systems, and a deep understanding of AWS services. Familiarity with Amazon Connect, AWS Lambda, Amazon S3, and certification as an AWS Certified Solutions Architect or Developer are commonly required. Strong problem-solving abilities, excellent communication skills, and adaptability help professionals succeed in dynamic environments and address client needs efficiently. These competencies are crucial for designing, implementing, and maintaining resilient, customer-centric contact center solutions on the AWS platform.

How does Amazon Connect work?

Amazon Connect is a cloud-based contact center service that enables businesses to set up and manage customer interactions through voice and chat channels. It uses artificial intelligence and integrates with other AWS services to route, monitor, and analyze customer calls, allowing agents to handle inquiries efficiently. Users typically require knowledge of contact center operations and AWS tools to configure and optimize the system.

What is Amazon Connect jobs?

Amazon Connect jobs involve roles related to managing and supporting Amazon Connect, a cloud-based contact center service. These positions often require skills in customer service, cloud technology, and familiarity with contact center operations, and may include roles such as support engineers, system administrators, or customer service agents.

What are popular job titles related to Amazon Connect jobs in Forney, TX?

For Amazon Connect jobs in Forney, TX, the most frequently searched job titles are:

What job categories do people searching Amazon Connect jobs in Forney, TX look for?

The top searched job categories for Amazon Connect jobs in Forney, TX are:

What cities near Forney, TX are hiring for Amazon Connect jobs?

Cities near Forney, TX with the most Amazon Connect job openings:

Amazon Connect jobs near you
Infographic showing various Amazon Connect job openings in Forney, TX as of August 2026, with employment types broken down into 73% Full Time, and 27% Contract. Highlights an 63% In-person, 2% Hybrid, and 35% Remote job distribution, with an average salary of $130,420 per year, or $62.7 per hour.

AWS Connect Engineer

One Park Financial

Plano, TX • On-site

Full-time

Medical

Posted 10 days ago

Job description

Company Overview:

One Park Financial (OPF) is a leading Financial Technology company dedicated to empowering small businesses by connecting them with flexible financing and funding options. Our mission is to provide entrepreneurs with the working capital they need to elevate their businesses. At OPF, we believe in working with high-performing individuals who are ready to play an integral part in our company's expansion — because our success hinges on our people.

Why Join Us?

At OPF, we foster a dynamic and inclusive company culture that emphasizes collaboration, innovation, and personal growth. Our team is composed of passionate, driven individuals who are committed to making a difference. Here’s what you can expect when you join our team:

  • Innovative Environment: Work with cutting-edge technology and be part of a team that is constantly pushing the boundaries of fintech.
  • Professional Growth: We invest in our employees’ growth with continuous learning opportunities, training programs, and career advancement paths.
  • Supportive Culture: Enjoy a supportive and inclusive work environment where your ideas are valued, and your contributions make a real impact.
  • Community Focus: Be part of a company that understands the importance of small and mid-sized businesses to their communities and the nation’s financial health.
  • High-Performing Team: Join a team of badasses who are committed to excellence and are integral to our company's expansion and success.
About the Role

We’re looking for a hands-on Amazon Connect Engineer who can turn complex customer-service requirements into secure, scalable, AI-powered contact-center solutions on AWS. You will own design, build, and optimization of Connect instances that leverage the latest capabilities—omnichannel routing, generative-AI self-service, and real-time analytics—to deliver best-in-class customer experiences.

Responsibilities
  • Architect, configure, and maintain Amazon Connect (queues, routing profiles, hours, hierarchies, DID/toll-free numbers).
  • Design IVR and chatbot experiences with drag-and-drop Contact Flows, Amazon Lex, and Amazon Q in Connect for generative-AI self-service
  • Integrate Connect with AWS services (Lambda, Step Functions, DynamoDB, S3, Kinesis, EventBridge) and third-party CRMs (Salesforce).
  • Implement Contact Lens for real-time transcription, sentiment analysis, screen recording, automated evaluations, and post-contact summaries.
  • Build outbound campaigns (predictive dialer, SMS, email) and configure Voice ID for caller authentication and fraud detection.
  • Automate infrastructure with CloudFormation/CDK or Terraform; establish CI/CD pipelines (CodePipeline, GitHub Actions).
  • Set up monitoring, logging, and alerting via CloudWatch, CloudTrail, and QuickSight dashboards; optimize KPIs such as AHT, SLA, CSAT.
  • Ensure security and compliance (least-privilege IAM, KMS encryption, VPC/SIP security).
  • Produce design docs, runbooks, and knowledge-transfer sessions; provide tier-3 support and root-cause analysis

Requirements

  • 3+ years building or operating cloud contact-center platforms; 2+ years hands-on with Amazon Connect.
  • Solid skills in at least one language (Python, Node.js/TypeScript, or Java).
  • Deep knowledge of AWS core services (Lambda, API Gateway, DynamoDB, S3, IAM, CloudWatch).
  • Understanding of telephony fundamentals (SIP, WebRTC, PSTN, codecs) and contact center metrics.
  • Experience with REST/JSON APIs, OAuth/SAML, and event-driven integrations.
  • Excellent communication and documentation skills; ability to translate business goals into technical roadmaps.

Preferred Qualifications

  • AWS Solution Architect or Amazon Connect Specialty certification.
  • Success migrating from legacy platforms (Genesys, Avaya, Cisco, Five9) to Amazon Connect.
  • Hands-on with Contact Lens analytics, Workforce Management, or WFO integrations.
  • Familiarity with AI/ML services (Bedrock, SageMaker) and data-lake analytics.
  • Exposure to global, multi-region Connect deployments and Global Resiliency patterns.
  • Hands-on experience with Five9, especially in campaign/campaign profiles creation, skill-based routing, IVR design/maintenance, DID's assignment/management and List Sync.
  • Proficiency in Five9 reporting tools.

Benefits

  • Competitive salary
  • Health insurance
  • Growth and development opportunities
  • Dynamic and collaborative work environment
  • Company events and team-building activities