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Amazon Cloud Support Engineer Jobs in Virginia (NOW HIRING)

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

Interact with clients, provide cloud support, and make recommendations based on customer needs * Experience with DevOps/Platforms: Amazon Web Services (S3, RDS, EC2, ECS, Lambda, SQS, SNS ...

As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our cloud-based services running smoothly and ensures our customers stay ahead in a fast-evolving ...

As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our cloud-based services running smoothly and ensures our customers stay ahead in a fast-evolving ...

Showing results 41-60

Amazon Cloud Support Engineer information

See Virginia salary details

$16

$39

$67

How much do amazon cloud support engineer jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for amazon cloud support engineer in Virginia is $39.53, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $46.25 per hour, depending on experience, location, and employer.

What does an Amazon Cloud Support Engineer do?

An Amazon Cloud Support Engineer helps customers troubleshoot and resolve technical issues with Amazon Web Services (AWS) products and services. They provide expert guidance, analyze problems, and offer solutions related to cloud infrastructure, networking, storage, and security. Their role often involves collaborating with internal teams and customers to ensure seamless cloud operations and optimal use of AWS resources. Additionally, they may assist with best practices, performance tuning, and documentation to enhance the customer experience.

What are the key skills and qualifications needed to thrive as an Amazon Cloud Support Engineer, and why are they important?

To thrive as an Amazon Cloud Support Engineer, you need a solid understanding of cloud computing concepts, strong troubleshooting abilities, and experience with operating systems, networking, and programming, often supported by a degree in computer science or related certifications like AWS Certified Solutions Architect. Familiarity with AWS services, cloud management tools, Linux/Windows administration, and ticketing systems is typically required. Outstanding customer service, effective communication, and problem-solving skills help you excel in addressing client issues and collaborating with teams. These competencies are crucial for delivering timely technical support and ensuring optimal performance of cloud-based solutions for Amazon's customers.

What are some common challenges faced by Amazon Cloud Support Engineers, and how can candidates prepare to address them?

Amazon Cloud Support Engineers often encounter complex technical issues that require troubleshooting across a wide range of AWS services. A common challenge is keeping up with the rapid pace of new AWS feature releases and understanding how these changes impact customers' cloud environments. Additionally, the role involves managing customer expectations while providing timely solutions, which requires strong communication skills and the ability to prioritize tasks. Candidates can prepare by gaining hands-on experience with AWS services, studying real-world case studies, and developing both problem-solving and customer service skills.

What is the difference between Amazon Cloud Support Engineer vs Cloud Support Specialist?

AspectAmazon Cloud Support EngineerCloud Support Specialist
Required CredentialsAWS certifications, technical degreesCertifications vary, often AWS or cloud platform-specific
Work EnvironmentCustomer support, troubleshooting cloud issues, technical assistanceTechnical support, issue resolution, customer communication
Employer & Industry UsagePrimarily in cloud service providers, tech companiesIn IT service firms, cloud service providers
Common Search & ComparisonYesYes

The Amazon Cloud Support Engineer and Cloud Support Specialist roles share similar responsibilities in supporting cloud services and troubleshooting issues. However, the Amazon Cloud Support Engineer typically requires AWS certifications and focuses specifically on Amazon Web Services, working within a cloud provider environment. The Cloud Support Specialist may work across various cloud platforms and may have a broader or more generalized support role. Both positions are essential in cloud service industries and often overlap in skills and work environment.

What are popular job titles related to Amazon Cloud Support Engineer jobs in Virginia?

For Amazon Cloud Support Engineer jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Amazon Cloud Support Engineer jobs in Virginia look for?

The top searched job categories for Amazon Cloud Support Engineer jobs in Virginia are:

Infographic showing various Amazon Cloud Support Engineer job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $82,219 per year, or $39.5 per hour.

NW Deploy Planning Mgr II, GND, GND-US-CORE-Build-NWPlanning

Amazon

Herndon, VA • On-site

Full-time

Re-posted 20 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,105 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon's network is a key differentiator for Amazon Cloud Computing and Web Services (AWS), enabling the global operation of thousands of applications across a highly complex global infrastructure

The AWS Networking team develops and operates the network platform for all of Amazon including e-commerce products and cloud computing solutions. This platform is industry-leading for its efficiency, throughput and reliability, and it is critical to the success of hundreds of thousands of AWS customers.
Are you ready to own the end-to-end Infrastructure Delivery for the largest cloud network on the planet. The Global Network Delivery Team (GND) is responsible for structured cabling, hardware deployment, and hardware commissioning related to network deployment during the initial phase of a data center

A Build Manager is responsible for a team of highly qualified network engineers. This leader will be responsible for end-to-end delivery of our Network Infrastructure, including Safety, Scheduling, Standards and Implementation for new builds across the AMER region. This leader is expected to significantly enhance our speed, quality, and safety in deploying new capacity to our network in Data Center sites.

You will ensure the right resources/structure is in place to proactively stay ahead of our capacity demands while applying thinking around capital efficiency. Our leaders are deeply technical, understanding their environment to accurately represent issues and implement a strategy that continues to set new records for cycle time, quality and staff efficiency.
In this role, you will own the resources responsible for planning network infrastructure in new AWS data centers. This leader will drive the strategy to innovate and optimize our new deployments while instilling the highest level of operational excellence in tools and processes

The mission of the team is to deliver network capacity on time with zero rework.
This leader will be integral to the wider infrastructure management senior leadership team, collaborating with our engineering and operations teams on new solutions and designs. They will own all aspects of people management.
Our engineers, managers, and leaders are innovators at heart; come join us and become integral to the technology company that is the past, present and future of Cloud Computing.
Key job responsibilities
Amazon's network is a key differentiator for Amazon Cloud Computing and Web Services (AWS), enabling the global operation of thousands of applications across a highly complex global infrastructure

The AWS Networking team develops and operates the network platform for all of Amazon including e-commerce products and cloud computing solutions. This platform is industry-leading for its efficiency, throughput and reliability, and it is critical to the success of hundreds of thousands of AWS customers.
Are you ready to own the end-to-end Infrastructure Delivery for the largest cloud network on the planet. The Global Network Deployment (GND) is responsible for structured cabling, hardware deployment, and hardware commissioning related to network deployment scaling and integration

The NW Delivery Planning Manager is responsible for a team of highly qualified network planners. This leader will be responsible for end-to-end delivery of our Network Infrastructure, including Safety, Scheduling, Standards and Implementation for new builds across the AMER region. This leader is expected to significantly enhance our speed, quality, and safety in deploying new capacity to our network in Data Center sites.

You will ensure the right resources/structure is in place to proactively stay ahead of our capacity demands while applying thinking around capital efficiency. Our leaders are deeply technical, understanding their environment to accurately represent issues and implement a strategy that continues to set new records for cycle time, quality and staff efficiency.
In this role, you will own the resources responsible for planning all network infrastructure in new AWS data centers. This leader will drive the strategy to innovate and optimize our new deployments while instilling the highest level of operational excellence in tools and processes

The mission of the team is to deliver network capacity on time with zero rework.
This leader will be integral to the wider infrastructure management senior leadership team, collaborating with our engineering and operations teams on new solutions and designs. They will own all aspects of people management.
Other Key responsibilities:
- Manage the planning scopes associated with network and cabling infrastructure in a data center environment
- Guide, train and educate staff on the best practices related to all service owner issues
- Manage tasks and deliverables across small to large-size projects
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
- Provide weekly report to the leadership on on project status
- Coordinate team resources to support project and delivery needs, to include emergency projects, change management and maintenance window support, and potential off-hours and on-
- Recruit and train to ensure appropriate staffing levels
- Host weekly staff meetings
- Drive compliance to Amazon performance management requirements
Our engineers, managers, and leaders are innovators at heart; come join us and become integral to the technology company that is the past, present and future of Cloud Computing.


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Hours and flexibility

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US