Des Moines, IA · On-site
$113K - $113K/yr
Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms ... and supporting cloud-based solutions on AWS * Minimum 4 years of experience leading multiple ...
Des Moines, IA · On-site
$113K - $113K/yr
Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms ... and supporting cloud-based solutions on AWS * Minimum 4 years of experience leading multiple ...
Support sprint execution by managing dependencies and unblocking development across teams ... Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms
Support sprint execution by managing dependencies and unblocking development across teams ... Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms
Des Moines, IA · On-site
$186K/yr
... Amazon Connect, NICE inContact/CXone, Five9, Genesys, or Talkdesk -- and understands the ... Strategic Customer Support: Join customer calls and workshops to map contact center use cases and ...
Des Moines, IA · On-site
$186K/yr
... Amazon Connect, NICE inContact/CXone, Five9, Genesys, or Talkdesk -- and understands the ... Strategic Customer Support: Join customer calls and workshops to map contact center use cases and ...
$10.39 - $14.33
2% of jobs
$17.01 is the 25th percentile. Wages below this are outliers.
$14.33 - $18.27
34% of jobs
The median wage is $20.04 / hr.
$18.27 - $22.21
32% of jobs
$23.99 is the 75th percentile. Wages above this are outliers.
$22.21 - $26.15
17% of jobs
$26.15 - $30.09
5% of jobs
$30.09 - $34.03
6% of jobs
$34.03 - $37.97
2% of jobs
$37.97 - $41.91
2% of jobs
$41.91 - $45.86
0% of jobs
$45.86 - $49.80
0% of jobs
$49.80 - $53.74
0% of jobs
$10
$23
$53
An Amazon Chat Support job involves assisting customers through live chat, helping them with orders, refunds, tracking shipments, and resolving account-related issues. Chat support agents provide quick and accurate responses while ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and knowledge of Amazon's policies and services. It is a non-voice support role, making it ideal for those who prefer text-based customer service.
A typical day as an Amazon Chat Support agent involves handling multiple customer inquiries simultaneously through a live chat interface, resolving issues related to orders, payments, product information, or account concerns. You'll communicate with customers in real-time, use standard operating procedures and internal resources to find solutions, and escalate complex issues to specialized teams when necessary. Regular performance reviews and coaching sessions help you continually improve your service skills. You’ll work both independently and as part of a team, often collaborating virtually with supervisors and colleagues to ensure customers receive prompt and effective support.
To thrive as an Amazon Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and previous customer service experience, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms and internal Amazon support tools is typically required, and basic typing proficiency is a must. Patience, multitasking, and a customer-centric attitude are critical soft skills that set top performers apart. These capabilities ensure efficient resolution of customer inquiries, high satisfaction ratings, and smooth handling of multiple simultaneous conversations in a fast-paced environment.
For Amazon Chat Support jobs in Iowa, the most frequently searched job titles are:
The top searched job categories for Amazon Chat Support jobs in Iowa are:
$113K - $113K/yr
Full-time
Re-posted 25 days ago
8.2
Based on 92 frontline employees who took The Breakroom Quiz
44th of 150 rated financial services
Amazon Connect Manager, Technical Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
An Amazon Connect Technical Architect is responsible for the design of our Amazon Connect services, project management and delivery oversight of our onshore and offshore development teams. This role builds and manages teams, advises clients on best practices in AWS services, ensures quality on projects, and identifies new sales opportunities at existing clients.
A successful candidate would possess these skills:
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
Preferred
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Amazon Connect Manager, Technical Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
An Amazon Connect Technical Architect is responsible for the design of our Amazon Connect services, project management and delivery oversight of our onshore and offshore development teams. This role builds and manages teams, advises clients on best practices in AWS services, ensures quality on projects, and identifies new sales opportunities at existing clients.
A successful candidate would possess these skills:
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
Preferred
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Sourced by ZipRecruiter
Finance and insurance
10,000+ Employees
Orlando, FL, US
