... Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis - Manages day-to-day relationships with multiple Delivery Service Providers (DSPs ...
... Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis - Manages day-to-day relationships with multiple Delivery Service Providers (DSPs ...
Senior Station Manager
Greece, NY · On-site
... Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis - Manages day-to-day relationships with multiple Delivery Service Providers (DSPs ...
Senior Station Manager
Greece, NY · On-site
... Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis - Manages day-to-day relationships with multiple Delivery Service Providers (DSPs ...
Service Representative - Time and Attendance
Rochester, NY · On-site +1
$15.50 - $21/hr
Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ... Customer Service - Preferred * Communication - Preferred * Multitasking - Preferred
New
Service Representative - Time and Attendance
Rochester, NY · On-site +1
$15.50 - $21/hr
Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ... Customer Service - Preferred * Communication - Preferred * Multitasking - Preferred
New
Client Service Representative
West Henrietta, NY · On-site
$20 - $22/hr
Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...
Client Service Representative
West Henrietta, NY · On-site
$20 - $22/hr
Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...
Client Service Representative
West Henrietta, NY · On-site
$20 - $22/hr
Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...
Client Service Representative
West Henrietta, NY · On-site
$20 - $22/hr
Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...
Client Service Representative
West Henrietta, NY · Remote
$20 - $22/hr
Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...
Client Service Representative
West Henrietta, NY · Remote
$20 - $22/hr
Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...
Security and Loss Prevention Expert, NA
Rochester, NY · On-site
$51K - $70K/yr
... service to business customers across multiple business units within a dedicated geographical area ... Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final ...
Security and Loss Prevention Expert, NA
Rochester, NY · On-site
$51K - $70K/yr
... service to business customers across multiple business units within a dedicated geographical area ... Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final ...
Security and Loss Prevention Expert, NA
$51K - $70K/yr
... service to business customers across multiple business units within a dedicated geographical area ... Amazon's Worldwide Operations, as well as affiliate and retail businesses, by creating and ...
Security and Loss Prevention Expert, NA
$51K - $70K/yr
... service to business customers across multiple business units within a dedicated geographical area ... Amazon's Worldwide Operations, as well as affiliate and retail businesses, by creating and ...
Security and Loss Prevention Expert, NA
Rochester, NY · On-site
$51K - $70K/yr
... service to business customers across multiple business units within a dedicated geographical area ... Amazon's Worldwide Operations, as well as affiliate and retail businesses, by creating and ...
Security and Loss Prevention Expert, NA
Rochester, NY · On-site
$51K - $70K/yr
... service to business customers across multiple business units within a dedicated geographical area ... Amazon's Worldwide Operations, as well as affiliate and retail businesses, by creating and ...
Service & Support Specialist I
Victor, NY · On-site +1
$21/hr
The Service & Support Specialist I is the first point of contact for customers, sales representatives, and internal partners, delivering exceptional service across phone, email, and chat channels.
Service & Support Specialist I
Victor, NY · On-site +1
$21/hr
The Service & Support Specialist I is the first point of contact for customers, sales representatives, and internal partners, delivering exceptional service across phone, email, and chat channels.
Service Specialist - Insurance Services, BeneTrac
Rochester, NY · On-site +1
$22.02/hr
Builds knowledge of the organization, processes, and customers. Responsibilities * Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up on outstanding ...
Service Specialist - Insurance Services, BeneTrac
Rochester, NY · On-site +1
$22.02/hr
Builds knowledge of the organization, processes, and customers. Responsibilities * Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up on outstanding ...
Service Specialist - Insurance Services, BeneTrac
Rochester, NY · On-site
$22.02/hr
Builds knowledge of the organization, processes, and customers. Responsibilities * Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up on outstanding ...
Service Specialist - Insurance Services, BeneTrac
Rochester, NY · On-site
$22.02/hr
Builds knowledge of the organization, processes, and customers. Responsibilities * Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up on outstanding ...
Service Specialist - Insurance Services, BeneTrac
Rochester, NY · On-site
$22.02/hr
Builds knowledge of the organization, processes, and customers. Responsibilities * Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up on outstanding ...
Service Specialist - Insurance Services, BeneTrac
Rochester, NY · On-site
$22.02/hr
Builds knowledge of the organization, processes, and customers. Responsibilities * Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up on outstanding ...
Service & Support Specialist I Bilingual
Victor, NY · On-site
$22/hr
The Service & Support Specialist I Bilingual is the first point of contact for customers, sales representatives, and internal partners, delivering exceptional service across phone, email, and chat ...
New
Service & Support Specialist I Bilingual
Victor, NY · On-site
$22/hr
The Service & Support Specialist I Bilingual is the first point of contact for customers, sales representatives, and internal partners, delivering exceptional service across phone, email, and chat ...
New
Service & Support Specialist I Bilingual
Victor, NY · On-site +1
$22/hr
The Service & Support Specialist I Bilingual is the first point of contact for customers, sales representatives, and internal partners, delivering exceptional service across phone, email, and chat ...
New
Service & Support Specialist I Bilingual
Victor, NY · On-site +1
$22/hr
The Service & Support Specialist I Bilingual is the first point of contact for customers, sales representatives, and internal partners, delivering exceptional service across phone, email, and chat ...
New
Service Representative - Insurance Services, P&C
Rochester, NY · On-site +1
$20/hr
Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...
Service Representative - Insurance Services, P&C
Rochester, NY · On-site +1
$20/hr
Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...
Process Assistant
Rochester, NY · On-site
Since opening our virtual doors in 1995, Amazon has been pushing the boundaries of 'possible' further and further. Our entire business works hard to delight our customers - from the second an order ...
Process Assistant
Rochester, NY · On-site
Since opening our virtual doors in 1995, Amazon has been pushing the boundaries of 'possible' further and further. Our entire business works hard to delight our customers - from the second an order ...
Process Assistant
Rochester, NY · On-site
Since opening our virtual doors in 1995, Amazon has been pushing the boundaries of 'possible' further and further. Our entire business works hard to delight our customers - from the second an order ...
Process Assistant
Rochester, NY · On-site
Since opening our virtual doors in 1995, Amazon has been pushing the boundaries of 'possible' further and further. Our entire business works hard to delight our customers - from the second an order ...
Delivery Associate - Fynn Logistics
Rochester, NY · On-site
$22/hr
... same old customer service job? Take it to the road as a Delivery Driver with Fynn Group Logistics! We are a locally owned and operated Amazon DSP (Delivery Service Partner) proudly delivering ...
Delivery Associate - Fynn Logistics
Rochester, NY · On-site
$22/hr
... same old customer service job? Take it to the road as a Delivery Driver with Fynn Group Logistics! We are a locally owned and operated Amazon DSP (Delivery Service Partner) proudly delivering ...
... same old customer service job? Take it to the road as a Delivery Driver with Fynn Group Logistics! We are a locally owned and operated Amazon DSP (Delivery Service Partner) proudly delivering ...
Quick apply
... same old customer service job? Take it to the road as a Delivery Driver with Fynn Group Logistics! We are a locally owned and operated Amazon DSP (Delivery Service Partner) proudly delivering ...
Amazon Chat Customer Service information
See Rochester, NY salary details
$9.72 - $11.26
2% of jobs
$11.26 - $12.79
4% of jobs
$12.79 - $14.32
11% of jobs
$15.16 is the 25th percentile. Wages below this are outliers.
$14.32 - $15.85
15% of jobs
The median wage is $17.26 / hr.
$15.85 - $17.38
20% of jobs
$17.38 - $18.91
15% of jobs
$19.96 is the 75th percentile. Wages above this are outliers.
$18.91 - $20.44
13% of jobs
$20.44 - $21.97
7% of jobs
$21.97 - $23.50
6% of jobs
$23.50 - $25.03
4% of jobs
$25.03 - $26.56
3% of jobs
$9
$18
$26
How much do amazon chat customer service jobs pay per hour?
As of Aug 9, 2026, the average hourly pay for amazon chat customer service in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.
How much do Amazon chat customer service agents make?
Amazon chat customer service agents typically earn an hourly wage ranging from $15 to $20, depending on experience and location. They often work remotely, using chat tools and customer service platforms, and may receive benefits such as health insurance and paid time off.
What are the key skills and qualifications needed for an Amazon Chat Customer Service position?
To excel as an Amazon Chat Customer Service representative, you need strong written communication skills, quick problem-solving abilities, and familiarity with customer support protocols, often supported by a high school diploma or equivalent. Experience using customer relationship management (CRM) systems and chat platforms is typically required. Exceptional multitasking, patience, and the ability to remain calm under pressure are standout soft skills. These qualities are critical for delivering seamless support, resolving customer issues efficiently, and enhancing customer satisfaction in Amazon's fast-paced environment.
What is an Amazon Chat Customer Service?
An Amazon Chat Customer Service job involves assisting customers through online chat rather than phone or email. Agents respond to inquiries, troubleshoot issues, and provide support for orders, returns, and account-related concerns. The role requires strong typing skills, attention to detail, and the ability to handle multiple conversations at once. It’s a fast-paced position focused on delivering quick, accurate, and friendly customer service.
What does an Amazon Chat Customer Service representative do?
A typical day as an Amazon Chat Customer Service representative involves handling multiple customer inquiries simultaneously through online chat, addressing issues related to orders, returns, payments, and account information. You’ll spend much of your time in a digital interface, troubleshooting problems, providing solutions, and escalating complex cases to specialized teams when necessary. Collaboration with team members and supervisors often occurs via internal messaging or virtual meetings, especially when tackling tricky customer concerns. This role is fast-paced and dynamic, making strong organizational and communication skills essential for balancing workflow and delivering high-quality service.
Can you actually work from home for Amazon Chat Customer Service?
Yes, Amazon Chat Customer Service roles are often remote positions that allow employees to work from home. These jobs typically require a reliable internet connection, a quiet workspace, and the ability to use chat software and communication tools. Availability of remote work may vary by location and specific job requirements.
How to get an Amazon Chat Customer Service job?
To get an Amazon Chat Customer Service job, applicants should visit Amazon's careers website, search for customer service roles, and submit an online application. Relevant skills include strong communication, problem-solving, and familiarity with customer service tools; some roles may require prior experience or a high school diploma. The position often involves working flexible hours in a remote or office environment.
What are the most commonly searched types of Amazon Chat Customer Service jobs in Rochester, NY? The most popular types of Amazon Chat Customer Service jobs in Rochester, NY are:
What job categories do people searching Amazon Chat Customer Service jobs in Rochester, NY look for? The top searched job categories for Amazon Chat Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Amazon Chat Customer Service jobs? Cities near Rochester, NY with the most Amazon Chat Customer Service job openings:
Amazon rating
7.4
Based on 7,069 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
AMZL Leaders are responsible for all budgetary, people development and operations objectives for an Amazon Logistics Delivery Station (DS). Additional responsibilities include managing and leading a team of Operations, Area and Shift Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the DS.
Key job responsibilities
- Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations
- Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan
- Problem-solves for closing gaps between performance and goals
- Will set and clarify requirements and expectations for Operations, Area and Shift Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments
- Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
- Manages day-to-day relationships with multiple Delivery Service Providers (DSPs)
- Presents operational metrics regularly to the senior leadership team
- Hires and develops top talent
Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
- Leverages the Operations, Area and Shift Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
- Cultivates strong culture and engagement throughout all levels of the delivery station team
- Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
- Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US