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Amazon Chat Customer Service Jobs in Reston, VA (NOW HIRING)

Maximus

CSR I Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties. The processes that the Customer Service ...

Maximus

CSR I Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties. The processes that the Customer Service ...

System One

GENAI CCAS Application Developer

Washington, DC · Remote

$56.23 - $62/hr

The developer will create intelligent customer service experiences by integrating conversational AI ... chat channels. * Integrate Lex V2 bots into Amazon Connect flows for call deflection, self-service ...

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Amazon Chat Customer Service information

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How much do amazon chat customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for amazon chat customer service in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What is an Amazon Chat Customer Service?

An Amazon Chat Customer Service job involves assisting customers through online chat rather than phone or email. Agents respond to inquiries, troubleshoot issues, and provide support for orders, returns, and account-related concerns. The role requires strong typing skills, attention to detail, and the ability to handle multiple conversations at once. It’s a fast-paced position focused on delivering quick, accurate, and friendly customer service.

What does an Amazon Chat Customer Service representative do?

A typical day as an Amazon Chat Customer Service representative involves handling multiple customer inquiries simultaneously through online chat, addressing issues related to orders, returns, payments, and account information. You’ll spend much of your time in a digital interface, troubleshooting problems, providing solutions, and escalating complex cases to specialized teams when necessary. Collaboration with team members and supervisors often occurs via internal messaging or virtual meetings, especially when tackling tricky customer concerns. This role is fast-paced and dynamic, making strong organizational and communication skills essential for balancing workflow and delivering high-quality service.

What are the key skills and qualifications needed for an Amazon Chat Customer Service position?

To excel as an Amazon Chat Customer Service representative, you need strong written communication skills, quick problem-solving abilities, and familiarity with customer support protocols, often supported by a high school diploma or equivalent. Experience using customer relationship management (CRM) systems and chat platforms is typically required. Exceptional multitasking, patience, and the ability to remain calm under pressure are standout soft skills. These qualities are critical for delivering seamless support, resolving customer issues efficiently, and enhancing customer satisfaction in Amazon's fast-paced environment.

How much do Amazon chat customer service agents make?

Amazon chat customer service agents typically earn an hourly wage ranging from $15 to $20, depending on experience and location. They often work remotely, using customer service tools and communication skills to assist shoppers efficiently.

How to get an Amazon Chat Customer Service job?

To get an Amazon Chat Customer Service job, candidates should apply through Amazon's careers website, ensuring they meet the minimum requirements such as good communication skills and prior customer service experience. The hiring process typically involves an online application, assessments, and interviews. Familiarity with chat tools and a quiet work environment are also beneficial for success in this role.

What are popular job titles related to Amazon Chat Customer Service jobs in Reston, VA?

For Amazon Chat Customer Service jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Amazon Chat Customer Service jobs in Reston, VA look for?

The top searched job categories for Amazon Chat Customer Service jobs in Reston, VA are:

What cities near Reston, VA are hiring for Amazon Chat Customer Service jobs?

Cities near Reston, VA with the most Amazon Chat Customer Service job openings:

Amazon Chat Customer Service jobs near you
Infographic showing various Amazon Chat Customer Service job openings in Reston, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $40,675 per year, or $19.6 per hour.

Director, Amazon Cyber Threat Intel, Amazon Security, ITI

Amazon

Herndon, VA

Full-time

Re-posted 27 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,151 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers

Job description

The prominence of Amazon in the world today - spanning e-commerce, cloud computing, devices, entertainment, logistics, and more - emphasizes the key role that the leader of our threat intelligence team plays, motivated fundamentally in protecting our hundreds of millions of customers, our partners, and the company itself. This role is not academic or generalist but operationally focused on continuously raising the bar of our security posture worldwide across all of Amazon and its subsidiaries. Considering the scale, diversity, and breadth of Amazon's businesses, a background in both the threat space and the technologies necessary to discover, track, and action intelligence insight is a must.

This is a high-impact, high-visibility role where sound judgement is essential. Can you provide strategic insights into threats and drive the initiatives necessary to reduce risk to Amazon's customers and operations. Do you have the discipline to deliver results that will influence and shape our worldwide security posture.

Are you ready to do all this on a massive scale, with a passion for ownership and focus on customers. If so, this role may interest you.
The successful candidate is one who thrives in a fast-paced environment. You are passionate about utilizing big data and analytics to solve real security problems

This role offers you the opportunity to lead the generation of threat intelligence and drive the technical means to apply that intelligence understanding to improve our security posture across the full breadth of Amazon - from our infrastructure and platforms to our physical operations, subsidiaries, and customer-facing services. We have a team culture that encourages innovation and we expect team members to take a high degree of ownership for their program vision and execution of ideas. You will work directly with other Amazon Security teams, business units, and operational teams across Amazon to identify opportunities to improve our security posture.
This leader is expected to have a track record of delivering high-quality results and best-in-class solutions in a fast-moving environment

We need someone who's comfortable building teams, developing staff, and leading by example. Our services operate at enormous scale and on critical workloads, so passion and discipline for operational excellence is key. We are a mixed-discipline team that identifies opportunities to improve the security posture of Amazon's entire ecosystem and drives their implementation across the company.

This team helps Amazon's businesses and customers operate securely through the implementation of innovative security solutions. The ability to prioritize, communicate clearly and compellingly, and drive a high level of focus and excellence within a strong team is crucial.
Key job responsibilities
Lead a team of Security Engineers, Technical Program Managers, and Intel Analysts, providing strategic direction and tactical oversight.
Maintain a prioritized roadmap to address gaps and improve practices.
Communicate threats to leadership, customers, and partners in a consistent voice and format.
Coordinate with service owners to assess threats and align controls across platforms, evaluate security incidents to identify patterns including the tactics, techniques, and procedures, and use the data to predict threat trends.
Establish and enforce terminology, reporting requirements, and automation to ensure consistent analysis.
Drive effective teamwork, communication, collaboration and commitment across multiple groups as part of the organization's security effort.
Communicate project issues and status in a concise, accurate, and professional manner.
Negotiate and develop remediation plans for large-scale issues across multiple business organizations.
Coordinate with partner security teams to build tracking and reporting capabilities to drive down risks.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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