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Amazon Chat Customer Service Jobs in Reston, VA (NOW HIRING)

Akina Pharmacy

Customer Service Representative

Hamilton, VA · On-site

$16.50 - $22.25/hr

... live chat, to confirm orders, schedule deliveries, and address any concerns or questions from ... Customer Service Experience: * Minimum of 1-2 years of experience in a customer service role ...

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All JobsAmazon Chat Customer Service JobsAmazon Chat Customer Service Jobs in Reston, VA

Amazon Chat Customer Service information

See Reston, VA salary details

$10

$19

$28

How much do amazon chat customer service jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for amazon chat customer service in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

How much do Amazon chat customer service agents make?

Amazon chat customer service agents typically earn an hourly wage ranging from $15 to $20, depending on experience and location. They often work remotely, using chat tools and customer service platforms, and may receive benefits such as health insurance and paid time off.

What are the key skills and qualifications needed for an Amazon Chat Customer Service position?

To excel as an Amazon Chat Customer Service representative, you need strong written communication skills, quick problem-solving abilities, and familiarity with customer support protocols, often supported by a high school diploma or equivalent. Experience using customer relationship management (CRM) systems and chat platforms is typically required. Exceptional multitasking, patience, and the ability to remain calm under pressure are standout soft skills. These qualities are critical for delivering seamless support, resolving customer issues efficiently, and enhancing customer satisfaction in Amazon's fast-paced environment.

What is an Amazon Chat Customer Service?

An Amazon Chat Customer Service job involves assisting customers through online chat rather than phone or email. Agents respond to inquiries, troubleshoot issues, and provide support for orders, returns, and account-related concerns. The role requires strong typing skills, attention to detail, and the ability to handle multiple conversations at once. It’s a fast-paced position focused on delivering quick, accurate, and friendly customer service.

What does an Amazon Chat Customer Service representative do?

A typical day as an Amazon Chat Customer Service representative involves handling multiple customer inquiries simultaneously through online chat, addressing issues related to orders, returns, payments, and account information. You’ll spend much of your time in a digital interface, troubleshooting problems, providing solutions, and escalating complex cases to specialized teams when necessary. Collaboration with team members and supervisors often occurs via internal messaging or virtual meetings, especially when tackling tricky customer concerns. This role is fast-paced and dynamic, making strong organizational and communication skills essential for balancing workflow and delivering high-quality service.

Can you actually work from home for Amazon Chat Customer Service?

Yes, Amazon Chat Customer Service roles are often remote positions that allow employees to work from home. These jobs typically require a reliable internet connection, a quiet workspace, and the ability to use chat software and communication tools. Availability of remote work may vary by location and specific job requirements.

How to get an Amazon Chat Customer Service job?

To get an Amazon Chat Customer Service job, applicants should visit Amazon's careers website, search for customer service roles, and submit an online application. Relevant skills include strong communication, problem-solving, and familiarity with customer service tools; some roles may require prior experience or a high school diploma. The position often involves working flexible hours in a remote or office environment.
What job categories do people searching Amazon Chat Customer Service jobs in Reston, VA look for? The top searched job categories for Amazon Chat Customer Service jobs in Reston, VA are:
What cities near Reston, VA are hiring for Amazon Chat Customer Service jobs? Cities near Reston, VA with the most Amazon Chat Customer Service job openings:
Amazon Chat Customer Service jobs near you
Infographic showing various Amazon Chat Customer Service job openings in Reston, VA as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Temporary. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $40,675 per year, or $19.6 per hour.

Customer Service Representative

Akina Pharmacy

Sterling, VA • On-site, Remote

$17 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Akina Pharmacy accepts applications for this position on a rolling basis. While we do not have an immediate opening now, we are actively building our pipeline for future needs. Strong candidates are encouraged to apply and will be contacted as opportunities become available.
Customer Service Representative (CSR)
Company Overview
At Akina Pharmacy, the shared purpose that drives us is to enrich the lives of the people in our care through compounded medications. As a people-first organization, we embrace the Entrepreneurial Operating System (EOS) to ensure our success by prioritizing the recruitment and development of exceptional talent.
Joining Akina means stepping into an environment where clear communication, pragmatic decision-making, and accountability are at the forefront. We are committed to empowering our team members and fostering a culture of growth and support. If you are driven by a passion for making a meaningful impact and seek a vibrant, compassionate workplace, we invite you to discover the opportunities awaiting you at Akina Pharmacy. Together, let's build a healthier, happier community.
Position Summary
The Customer Service Representative (CSR) is a vital member of the Akina Pharmacy team, dedicated to delivering exceptional service to patients, providers, and healthcare partners. As the first point of contact, the CSR ensures inquiries, order confirmations, and issue resolutions are handled promptly, professionally, and with empathy, always striving to enhance the customer experience.
This role involves managing a high volume of inbound and outbound communications, accurately documenting customer and patient information, and supporting the seamless workflow of prescription orders. Success in this position requires excellent communication skills, attention to detail, and the ability to meet performance metrics such as call quality, average handle time, and first-call resolution rates.
At Akina Pharmacy, we value individuals who embody our core identity values of Excellence Always, Go-Getter's Unite, Compassion For All, and Called To Serve. If you thrive in a fast-paced, goal-driven environment and are passionate about providing outstanding customer service in the healthcare industry, this is the role for you.
You will love it here if you are motivated by Akina's Core Identity Values:
  • Excellence Always
  • Go-Getter's Unite
  • Compassion For All
  • Called To Serve

You'll have success here if you value clear processes and get, want, and have capacity to do the following things:
  • Customer Relationship Management:
    • Build and maintain positive relationships with patients and providers, going above and beyond in customer service to handle inquiries, cancellations, and confirmations with a compassionate and service-oriented approach.
  • Communication and Support:
    • Efficiently manage a high volume of inbound and outbound communications, including calls and live chat, to confirm orders, schedule deliveries, and address any concerns or questions from patients and providers, ensuring effective and empathetic communication.
  • Order Management and Workflow Efficiency:
    • Oversee the order workflow from initiation to completion, maintaining high productivity levels and ensuring all patient requests are handled efficiently. This involves real-time transcription of detailed notes, timely follow-ups, and appropriately routing escalated calls according to established workflows.
  • Performance Metrics and Quality Assurance:
    • Achieve defined daily qualitative and quantitative targets, including specific numbers of outbound calls, inbound calls, chat requests handled, and order transactions completed, while maintaining an exceptional patient-satisfaction rating and adhering to service, productivity, and quality objectives.
  • Resolve customer issues and requests:
    • Effectively resolve customer issues, often working collaboratively with pharmacists and pharmacy technicians to deliver customer-centric solutions.

We train our team to help them succeed, and everyone on our team helps with our success. In this role, you'll be accountable for hitting the following numbers:
  • Place outbound calls (50-60 per day)
  • Answer inbound calls (50-60 per day)
  • Document patient and provider demographics (100-120 per day)

If you want to come to work, learn, and hit those numbers, you'll be recognized and rewarded.
Our company runs on EOS purely. That means as a member of this team, you will have a leader who:
  • Gives clear directions and expectations
  • Makes sure you have the necessary tools
  • Delegates appropriately
  • Has effective meetings
  • Meets one-on-one with you quarterly or more, if needed
  • Rewards and recognizes your performance

Experience and Qualifications
  • Customer Service Experience:
    • Minimum of 1-2 years of experience in a customer service role, preferably in a call center or healthcare setting.
  • Strong Communication Skills:
    • Exceptional verbal and written communication skills with the ability to handle high-volume inbound and outbound communications professionally and empathetically.
  • Detail-Oriented and Organized:
    • Proven ability to accurately document and manage detailed customer and patient information while multitasking in a fast-paced environment.
  • Technical Proficiency:
    • Proficient in using customer relationship management (CRM) systems, phone systems, and Microsoft Office applications (e.g., Word, Excel, Outlook).
Benefits & Perks:
  • Medical and Supplementary Benefits: Akina Pharmacy offers two medical plan options with employer premium contributions up to 85%, dental and vision coverage, accident and hospital indemnity, and company paid long term and short-term disability options, available after 30 days of employment.
  • Paid Time Off: Take advantage of generous paid time off to recharge, focus on personal priorities, and maintain a healthy work-life balance.
  • Paid Holidays: Enjoy six scheduled paid holidays to celebrate and spend quality time with loved ones.
  • 401K Match: Invest in your future with our 401K plan, featuring a Safe Harbor match up to 4%.
  • Rewards & Recognition: Be celebrated for your hard work and achievements through our dedicated rewards and recognition program.
  • No Cost Medication: Employees are eligible to receive prescribed compounded medications at no cost, after 30 days of employment.

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