ZipRecruiter

Log In

1

Amazon Customer Service Jobs in Reston, VA (NOW HIRING)

next page

Showing results 1-20

All JobsAmazon Customer Service JobsAmazon Customer Service Jobs in Reston, VA

Amazon Customer Service information

See Reston, VA salary details

$10

$19

$28

How much do amazon customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for amazon customer service in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What are the typical challenges faced by Amazon Customer Service representatives, and how are they supported in overcoming them?

Amazon Customer Service representatives often encounter high call volumes, a diverse range of customer inquiries, and the need to quickly adapt to new policies or procedures. To help manage these challenges, Amazon provides comprehensive training, ongoing coaching, and access to a robust knowledge base. Team leads and supervisors are available for guidance, and representatives are encouraged to collaborate with colleagues for problem-solving. This supportive environment ensures customer service agents have the tools and resources needed to deliver prompt, accurate, and friendly service even under pressure.

What are the key skills and qualifications needed to thrive in the Amazon Customer Service position, and why are they important?

To thrive as an Amazon Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support software, CRM systems, and Amazon’s internal portals is often required. Patience, empathy, and the ability to remain calm under pressure help individuals excel in this customer-facing position. These skills are crucial for delivering excellent customer experiences, swiftly resolving issues, and maintaining Amazon’s reputation for outstanding service.

What is an Amazon Customer Service job?

An Amazon Customer Service job involves assisting customers with inquiries, orders, returns, and troubleshooting issues through phone, chat, or email. Representatives aim to provide efficient and friendly support while ensuring customer satisfaction. The role requires strong communication skills, problem-solving abilities, and familiarity with Amazon's policies and systems. Employees often work in call centers or remotely, depending on the position.

What are the most commonly searched types of Amazon Customer Service jobs in Reston, VA? The most popular types of Amazon Customer Service jobs in Reston, VA are:
What job categories do people searching Amazon Customer Service jobs in Reston, VA look for? The top searched job categories for Amazon Customer Service jobs in Reston, VA are:
What cities near Reston, VA are hiring for Amazon Customer Service jobs? Cities near Reston, VA with the most Amazon Customer Service job openings:
Amazon Customer Service jobs near you
Infographic showing various Amazon Customer Service job openings in Reston, VA as of June 2026, with employment types broken down into 3% As Needed, 45% Full Time, 49% Part Time, and 3% Contract. Highlights an 88% Physical, 5% Hybrid, and 7% Remote job distribution, with an average salary of $40,675 per year, or $19.6 per hour.
Security Intelligence Engineer, Amazon Cyber Threat Intelligence

Security Intelligence Engineer, Amazon Cyber Threat Intelligence

Amazon

Herndon, VA

Full-time

Posted 4 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,833 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

The Amazon Customer Ecosystems (ACES) team, part of Amazon Cyber Threat Intelligence (ACTI), is responsible for developing actionable intelligence on advanced cyber threats to Amazon ecosystems such as AWS, Ads and LEO their customers. We obtain indicators and other intelligence from a variety of internal and external sources and use that information to develop an understanding of sophisticated actors and their tools, techniques, and procedures (TTPs). We leverage that understanding to proactively identify and mitigate malicious activity.
The successful candidate will analyze both attributed and unattributed actor TTPs to generate intelligence and insights into current threats

A deep understanding of current cyber threat actors as well as experience performing question-driven analysis is required. As a Security Intelligence Engineer, you will help enhance our capabilities by identifying new data sources, formulating new analytic techniques, and working across teams to drive their supporting capabilities. You will likewise work to harness expansive data sets and generate actionable and unique insights from them using database querying and statistical analysis.

Your efforts will uncover previously-unknown threats and help drive innovation and continual improvement in the "state-of-the-art" of cyber threat intelligence analysis and dissemination at Amazon.
This position requires that the candidate selected be a US Citizen.
Key job responsibilities
- Perform deep dive analysis of malicious artifacts.
- Analyze large and unstructured data sets to identify trends and anomalies indicative of malicious activities.
- Create security techniques and automation for internal use that enable you to operate at high speed and broad scale.
- Contribute to Amazon's understanding of the current threat landscape and the techniques, tactics, and procedures associated with specific threats.
- Draft and publish finished written threat intelligence products based on findings.
- Periodic on-call responsibilities.
About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences

Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Inclusive Team Culture
In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness

Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture

When we feel supported in the workplace and at home, there's nothing we can't achieve.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Amazon logo

About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

View All Amazon Jobs

Apply