Amazon Customer Service Jobs in Reston, VA (NOW HIRING)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services Networking is searching for hands-on Senior Network Development Engineer to join our network team that owns critical Amazon Web Services IP networks for our public sector regions. The team drives design, engineering, implementation, operations, reliability, and sustainability of these next-generation networks and works on innovative ways to automate and scale our network as we expand. Position location can be Herndon, VA, Arlington, VA, or Seattle, WA.
Our ideal candidate is hands-on, autonomous, detail oriented, possesses strong written and verbal communication skills, strong project management and time management skills, and has a successful track record of engineering, delivering, and optimizing durable solutions

The desire and ability to work in a fast paced, collaborative environment; with geographically diverse teams is essential. This is a fantastic opportunity to work with some of the best engineers in the industry and help shape the direction of one of the largest and fastest growing cloud networks in the world.
Responsibilities:
- As a Senior Network Development Engineer working in AWS Networking, you will have end to end ownership (design, engineering, implementation, operations escalation) of our current and newly developing IP networks
- Lead the design and evolution of highly available hyper-scale networks, driving them from concept to launch, and beyond
- Define and influence strategy within and outside the team
- Lead project teams to deliver impactful benefits to our customers
- Work closely with our network engineers and software developers to automate network deployment and operations
- Drive operational excellence projects to improve network performance and reliability
- Troubleshoot complex problems and develop innovative solutions
- Hiring, mentoring and coaching engineers
- Review and implement changes on the network
Physical and Other Requirements:
- Must be willing to support an off-hours operations escalation pager rotation.
- Experience dealing with customers during problem resolution and operating efficiently under pressure.
- The ability to sit in front of computer during scheduled work hours with appropriate breaks while maintaining a high level of alertness and attention to detail.
- Travel to data center/network sites and Amazon/customer offices as needed.
This position requires that the candidate selected be a U.S

citizen and obtain and maintain an active TS/SCI with a polygraph.
About the team
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
We're continuously raising our performance bar as we strive to become Earth's Best Employer

That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.