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Amazon Chat Customer Service Jobs in Michigan (NOW HIRING)

Sharpcontra

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner * Provide accurate product and service information * Resolve complaints and escalate issues as needed

Alphabe Insight Inc

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner * Provide accurate product and service information * Resolve complaints and escalate issues as needed

Alphabe Insight Inc

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner * Provide accurate product and service information * Resolve complaints and escalate issues as needed

Hillenbrand

Customer Service

Harrison, MI · On-site +1

$14 - $19/hr

Experience supporting customers through phone, email, chat, or another customer service channel. * Ability to process orders, quotes, purchase orders, and customer records accurately using computer ...

DigiBoard GmbH

... reliable service, creating tools that help clients manage their online presence and customer ... Role Description This is a full-time remote role for a Live Chat Agent / Messaging Specialist. In ...

New

Josh's Frogs

Customer Service Representative

Owosso, MI · On-site

$16/hr

Your primary responsibilities will include assisting customers via phone, chat, and email, and maintaining a high standard of service. If concise communication is your "thing," and you'd like to help ...

McLaren

Customer Service Representative

Flint, MI · On-site

$15.50 - $21.25/hr

One (1) year experience in a customer service related role with direct contact with customers via telephone, email, chat and/or face-to-face. Preferred: * One (1) year experience in a physician ...

Liquid Brand

Customer Service Representative

Wyoming, MI · On-site

$14.50 - $19.75/hr

... and coordinating service schedules for our drivers. This position requires a proactive, self ... and chat) in a professional and friendly manner. - Listen to and address customer inquiries ...

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All JobsAmazon Chat Customer Service JobsAmazon Chat Customer Service Jobs in Michigan

Amazon Chat Customer Service information

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How much do amazon chat customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for amazon chat customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is an Amazon Chat Customer Service?

An Amazon Chat Customer Service job involves assisting customers through online chat rather than phone or email. Agents respond to inquiries, troubleshoot issues, and provide support for orders, returns, and account-related concerns. The role requires strong typing skills, attention to detail, and the ability to handle multiple conversations at once. It’s a fast-paced position focused on delivering quick, accurate, and friendly customer service.

What does an Amazon Chat Customer Service representative do?

A typical day as an Amazon Chat Customer Service representative involves handling multiple customer inquiries simultaneously through online chat, addressing issues related to orders, returns, payments, and account information. You’ll spend much of your time in a digital interface, troubleshooting problems, providing solutions, and escalating complex cases to specialized teams when necessary. Collaboration with team members and supervisors often occurs via internal messaging or virtual meetings, especially when tackling tricky customer concerns. This role is fast-paced and dynamic, making strong organizational and communication skills essential for balancing workflow and delivering high-quality service.

What are the key skills and qualifications needed for an Amazon Chat Customer Service position?

To excel as an Amazon Chat Customer Service representative, you need strong written communication skills, quick problem-solving abilities, and familiarity with customer support protocols, often supported by a high school diploma or equivalent. Experience using customer relationship management (CRM) systems and chat platforms is typically required. Exceptional multitasking, patience, and the ability to remain calm under pressure are standout soft skills. These qualities are critical for delivering seamless support, resolving customer issues efficiently, and enhancing customer satisfaction in Amazon's fast-paced environment.

How much do Amazon chat customer service agents make?

Amazon chat customer service agents typically earn an hourly wage ranging from $15 to $20, depending on experience and location. They often work remotely, using customer service tools and communication skills to assist shoppers efficiently.

How to get an Amazon Chat Customer Service job?

To get an Amazon Chat Customer Service job, candidates should apply through Amazon's careers website, ensuring they meet the minimum requirements such as good communication skills and prior customer service experience. The hiring process typically involves an online application, assessments, and interviews. Familiarity with chat tools and a quiet work environment are also beneficial for success in this role.

What are the most commonly searched types of Amazon Chat Customer Service jobs in Michigan?

The most popular types of Amazon Chat Customer Service jobs in Michigan are:

What are popular job titles related to Amazon Chat Customer Service jobs in Michigan?

For Amazon Chat Customer Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Amazon Chat Customer Service jobs in Michigan look for?

The top searched job categories for Amazon Chat Customer Service jobs in Michigan are:

What cities in Michigan are hiring for Amazon Chat Customer Service jobs?

Cities in Michigan with the most Amazon Chat Customer Service job openings:

Amazon Chat Customer Service jobs near you
Infographic showing various Amazon Chat Customer Service job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Representative

Adecco

Lansing, MI

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

.Adecco Creative & Marketing is partnering with a global gaming and technology company to hire Customer Service Agents supporting its growing online lottery and gaming business.

This role supports customers through phone, chat, and email, helping with account questions, payments, technical issues, games, and general troubleshooting. The ideal candidate is customer-focused, comfortable navigating multiple systems, and able to quickly resolve issues in a fast-paced environment.

Position Details

  • Location: Lansing, MI – Hybrid

  • Schedule: Full-time

  • Pay: $19.00/hour

  • Work Model: 3 days onsite / 2 days remote

  • Potential Conversion: Opportunity to convert to a direct employee after approximately 4 months; conversion is not guaranteed

  • Training: Approximately 3–4 weeks before taking live calls

Shifts Available

  • 7:00 AM – 3:30 PM ET

  • 12:00 PM – 8:30 PM ET

  • 3:00 PM – 11:30 PM ET

Due to current staffing needs, shift assignments may be flexible initially. Once the team reaches full staffing, employees will move to their preferred shift.

What You'll Do

  • Provide customer support through phone, chat, and email

  • Troubleshoot account, payment, technical, and game-related issues

  • Answer customer questions and clearly explain solutions

  • Navigate multiple systems to research and resolve customer concerns

  • Document customer interactions accurately

  • Deliver a positive customer experience from start to finish

What We're Looking For

  • Customer service, call center, or related experience

  • Strong verbal and written communication skills

  • Excellent problem-solving and troubleshooting abilities

  • Comfortable working with multiple computer systems and applications

  • Ability to work in a fast-paced, customer-focused environment

  • Reliable and comfortable working onsite 3 days per week



Pay Details: $19.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.