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Amazon Call Center Jobs in Rochester, NY (NOW HIRING)

Audacy, Inc.

Account Executive

Rochester, NY · Hybrid

$40K - $55K/yr

Display Ads, Email Marketing, OTT, SEM/SEO, Social Advertising, Amazon AdvertisingSales Consultants are supported by : New business appointment setting by Inside Sales outbound call center for select ...

Audacy, Inc.

Account Executive

Rochester, NY · On-site

$40K - $55K/yr

... Amazon Advertising Sales Consultants are supported by : • New business appointment setting by Inside Sales outbound call center for select Account Executives • Technical Sales support manager • ...

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How much do amazon call center jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for amazon call center in Rochester, NY is $17.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.09 per hour, depending on experience, location, and employer.

Are Amazon customer service jobs legit work from home?

Amazon customer service jobs are legitimate work-from-home positions that typically involve handling customer inquiries via phone, chat, or email. These roles often require a quiet workspace, a computer, and reliable internet, and they may be available as full-time or part-time opportunities. Applicants should verify the job posting directly on Amazon's official careers site to avoid scams.

What is the typical work environment like for an Amazon Call Center representative?

Amazon Call Center representatives often work in a fast-paced, collaborative environment, either remotely or from a designated office location, depending on the team's structure. Employees typically participate in scheduled shifts, with opportunities for overtime during peak seasons. Team members regularly interact with supervisors and colleagues through virtual meetings, chat platforms, and training sessions to stay aligned on best practices and updates. The role involves responding to customer inquiries, troubleshooting issues, and ensuring that each customer receives efficient and courteous assistance. For many, this position offers pathways to careers in customer service management, quality assurance, or other departments within Amazon.

Does Amazon have call center jobs?

Yes, Amazon offers call center jobs that involve customer service support, often requiring communication skills and familiarity with company products. These roles may be remote or onsite and typically involve training on Amazon's systems and policies.

Can I get work from home in Amazon?

Amazon call center jobs often offer work-from-home options, especially for customer service roles, which may require a reliable internet connection, a quiet workspace, and certain technical skills. Availability of remote work can vary based on the position, location, and company policies, so applicants should review specific job postings for remote work opportunities.

What is an Amazon Call Center job?

An Amazon Call Center job involves assisting customers with inquiries, orders, returns, and technical support via phone, chat, or email. Employees are expected to provide excellent customer service, troubleshoot issues, and follow company policies. These roles may be remote or in physical call centers, depending on location and position availability.

What are the key skills and qualifications needed to thrive in the Amazon Call Center position, and why are they important?

Success as an Amazon Call Center representative requires strong communication abilities, problem-solving skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and Amazon's proprietary support platforms is often necessary. Outstanding candidates demonstrate patience, active listening, and a positive attitude, particularly when addressing customer concerns. These skills are vital for efficiently resolving inquiries, maintaining customer satisfaction, and upholding Amazon's reputation for excellent service.

How to become an Amazon chat agent?

To become an Amazon chat agent, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to handle customer inquiries via live chat. Applying through Amazon's careers website and completing the company's training program are common steps to qualify for the role.
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What job categories do people searching Amazon Call Center jobs in Rochester, NY look for? The top searched job categories for Amazon Call Center jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Amazon Call Center jobs? Cities near Rochester, NY with the most Amazon Call Center job openings:
Amazon Call Center jobs near you

Bilingual Spanish Call Center Rep/Debt Counselor

Continental Service Group

Fairport, NY • Remote

Other

Posted 17 days ago

Job description

**Please note, we are set up to hire employees in these states: Alabama, Florida, Georgia, Missouri, North Carolina, South Carolina, North Dakota, Tennessee, Texas, Virginia, Upstate NY, Finger Lakes/Southern Tier, NY and Rochester & Buffalo, NY areas. This is a remote work opportunity.**
For 40 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts.
We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom®. We take great pride in being a team of the right people, doing the right thing, at the right time, the right way.
Why join us?
• Performance-based bonuses
• Award-winning benefits packages
• Flexible schedules
• Growth opportunities
• Repeatedly named one of the Best Places to Work in Collections
• Two-time recipient of the Better Business Bureau's Torch Award for Ethics
O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02
Position Summary:
Our Bilingual Representatives use a consultative approach to manage and collect on delinquent accounts. Our consultative approach helps consumers identify the most suitable way to resolve a balance in the best interest of all parties. Since client satisfaction is a top priority, it is imperative that ConServe locates professional individuals who are customer-focused, detail-oriented and able to work in a fast-paced environment. If you're a motivated, positive, team player and problem solver, then you would be a good fit for the ConServe team.
Essential Duties & Responsibilities:
  • Obtain information from Consumers in order to determine current financial situation and determine solutions
  • Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
  • Gather proper documentation from Consumers and maintain appropriate follow-up
  • Meet daily, weekly and monthly goals as set by management at ConServe
  • Daily Productivity - all Debt Counselors will make between 125-200 phone calls per day and work in a call center environment or remote work environment.
  • Monthly Recoveries - must achieve ConServe's monthly targeted performance objectives for collections.
  • Record Maintenance - proper management & updating of system to maximize contacts
  • Skip-Tracing - to assist in locating & contacting consumers or businesses
  • Adherence to ConServe's Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program
Education Requirement:
  • High School Diploma or GED
  • Associates or Bachelor's Degree preferred
Skills/ Requirements:
  • The ability to work 8 hour shifts consisting of three (3) days starting between 8am and 9:30am EST and ending between 5pm and 6:30pm EST (start and end time are flexible but the shift must be 8 hours) and two (2) evenings 12pm - 9pm EST
  • Willingness to work an occasional Saturday morning shift (optional)
  • Ability to speak and converse in Spanish and English fluently
  • Ability to proficiently read and write in English
  • Ability to proficiently read and write in Spanish is preferred
  • Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
  • Intermediate Computer skills to document calls and navigate software packages, databases and the internet.
  • Strong organizational and time management skills
  • Attention to detail
  • Ability to act independently to resolve problems
  • Motivation to learn
  • Ability to work in a positive, collaborative manner with coworkers
  • Ability and history of maintaining confidentiality and high level of trustworthiness.
  • Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.
  • Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process).
  • Ability to obtain and maintain State Collections Licensure
  • Legally eligible to work in the United States
  • No conflicts of interest with ConServe or our Clients.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law.
  • Occasionally lift and/or move up to 25 pounds.
  • Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift)
  • Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift)
  • Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift)

Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.
MISSION STATEMENT:
ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.
Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.
Continental Service Group, LLC, d/b/a ConServe endeavors to make www.conserve-arm.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: 585-421-1000, option 7 or by emailing: jobs@conserve-arm.com.
Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.
ConServe is a Drug Free Workplace

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