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Amazon Bilingual Jobs (NOW HIRING)

Amazon

Bilingual AHS Specialist - Portuguese

Tempe, AZ · On-site

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices ...

Amazon

Senior Applied Scientist, APEX

Bellevue, WA · On-site

Alexa AI is looking for a Senior Applied Scientist to build Alexa+, Amazon's LLM-powered ... multilingual/multimodal understanding We operate at massive scale - our models serve customers ...

New

Amazon

Senior Applied Scientist, APEX

Bellevue, WA · On-site

Alexa AI is looking for a Senior Applied Scientist to build Alexa+, Amazon's LLM-powered ... multilingual/multimodal understanding We operate at massive scale - our models serve customers ...

New

Amazon

Risk Analyst , Relay Trust

Minneapolis, MN · On-site

... - Multilingual with preference for Spanish, Arabic, Russian, Chinese, and/or Japanese - High level of integrity and discretion to handle confidential information Amazon is an equal opportunity ...

Amazon

Senior Applied Scientist, APEX

Bellevue, WA · On-site

Alexa AI is looking for a Senior Applied Scientist to build Alexa+, Amazon's LLM-powered ... multilingual/multimodal understanding. We operate at massive scale - our models serve customers ...

New

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Amazon Bilingual information

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How much do amazon bilingual jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for amazon bilingual in the United States is $22.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What is an Amazon bilingual?

Amazon Bilingual jobs are positions at Amazon that require proficiency in two or more languages. These roles often involve providing customer support, translating documents, or assisting with international business operations. Employees in these positions help Amazon communicate effectively with customers, partners, and colleagues in different regions. Bilingual roles are available in various departments, such as customer service, technical support, and human resources. Fluency in English and another language is typically required.

What are the key skills and qualifications needed to thrive as an Amazon bilingual customer service associate, and why are they important?

To thrive as an Amazon Bilingual Customer Service Associate, you need proficiency in at least two languages, excellent communication skills, and a high school diploma or equivalent. Familiarity with customer service platforms, ticketing systems, and internal Amazon tools like Seller Central is typically required. Strong problem-solving abilities, patience, and cultural sensitivity are critical soft skills that help deliver a positive customer experience. These skills are essential for effectively assisting diverse customers, resolving issues efficiently, and maintaining Amazon's reputation for outstanding service.

What is the difference between Amazon Bilingual vs Amazon Customer Service Associate?

AspectAmazon BilingualAmazon Customer Service Associate
Required CredentialsHigh school diploma or equivalent; bilingual proficiency in English and another languageHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentRemote or on-site customer support, often in call centers or home officesRemote or on-site customer support, often in call centers or home offices
Employer & Industry UsageAmazon's global customer support teams, serving diverse regionsAmazon's customer service departments, assisting shoppers worldwide
Common Search & ComparisonFocuses on bilingual communication skills and language proficiencyFocuses on general customer service skills and experience

Amazon Bilingual roles specifically require language skills to serve diverse customer bases, whereas Amazon Customer Service Associate roles focus on general customer support skills. Both roles often share similar work environments and employer expectations, but the bilingual position emphasizes language proficiency as a key qualification.

How does being bilingual enhance collaboration and performance in an Amazon customer service role?

In an Amazon Bilingual Customer Service position, your language proficiency enables you to assist a diverse customer base, often bridging communication gaps and providing tailored support. You’ll frequently collaborate with colleagues across different regions and time zones, sharing insights about cultural preferences and communication styles to resolve customer issues efficiently. This role requires adaptability, as you may switch between languages, handle varied inquiries, and support team projects that address multilingual customer needs. Your bilingual skills also open doors for advancement into leadership roles, such as team lead or quality analyst, especially in global teams.
More about Amazon Bilingual jobs
What cities are hiring for Amazon Bilingual jobs? Cities with the most Amazon Bilingual job openings:
What states have the most Amazon Bilingual jobs? States with the most job openings for Amazon Bilingual jobs include:
What job categories do people searching Amazon Bilingual jobs look for? The top searched job categories for Amazon Bilingual jobs are:
Amazon Bilingual jobs near you
Infographic showing various Amazon Bilingual job openings in the United States as of August 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 100% In-person job distribution, with an average salary of $47,240 per year, or $22.7 per hour.

Sr Applied Scientist, Support Agent Intelligence and Evaluation

Amazon

Seattle, WA • On-site

$233K - $250K/yr

Full-time

Posted 23 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,064 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon Advertising is one of Amazon's fastest growing and most profitable businesses. Amazon's advertising portfolio helps merchants, retail vendors, and brand owners succeed via native advertising, which grows incremental sales of their products sold through Amazon. The primary goals are to help shoppers discover new products they love, be the most efficient way for advertisers to meet their business objectives, and build a sustainable business that continuously innovates on behalf of customers.
Millions of advertisers rely on Amazon's self-service support experience to resolve issues, unblock campaigns, and grow their business

Our Support Agents team is building the science behind intelligent, conversational support - systems that understand advertiser intent, retrieve the right knowledge, generate accurate answers, and know when to escalate. We serve ~2M monthly active advertisers across dozens of locales and languages, and every percentage point of improvement in resolution quality translates directly into advertiser success and retention.
We are seeking an Applied Scientist who is passionate about building evaluation science, NLP systems, and quality measurement at scale. You will define how we measure "good" - designing LLM-as-a-judge evaluation pipelines, developing our next-generation Issue Resolution Rate (IRR) metrics, and closing the quality gap between English and non-English markets

Your work will directly shape what ships to advertisers and what leadership uses to assess the health of our support experience.
Key job responsibilities
1. Enhance support agent capabilities across the broad suite of Amazon Advertising products - expanding coverage, depth of resolution, and advertiser task completion across Sponsored Products, Sponsored Brands, DSP, AMC, and more
2. Design and own the evaluation framework for agent quality - including automated LLM-based scoring of answer correctness, confidence calibration, and conversation-level resolution signals
3

Develop novel metrics that capture whether advertisers actually got the help they needed (beyond surface-level deflection rates)
4. Build and improve retrieval and generation models that power real-time advertiser interactions under strict latency SLAs
5. Drive multilingual science - improve non-English resolution rates through cross-lingual retrieval, translation quality modeling, and locale-aware evaluation
6.

Partner with product, engineering, and business teams to productize research and inform roadmap decisions with data
A day in the life
You might start the morning reviewing overnight evaluation results from your LLM-as-a-judge pipeline, then jump into a whiteboard session designing a new resolution metric that captures whether advertisers actually unblocked their campaign. After lunch you're running offline experiments on a cross-lingual retrieval model to close the quality gap for non-English markets, and by end of day you're syncing with engineering on latency trade-offs for next week's A/B test. The constant: your science directly changes the experience millions of advertisers have when they need help.
About the team
This role sits within Amazon Advertising's broader Agentic Intelligence organization - a community of multiple Applied Science and Engineering teams building the next generation of AI-powered experiences for advertisers

You'll have access to Principal Engineers and Principal Applied Scientists to pressure-test ideas and elevate your work.
What makes this team unique is the balance: you'll drive product-facing science through customer support agents that touch millions of advertisers, while also influencing and collaborating with a core AI infrastructure team within Amazon. The team is cross-functional - scientists and engineers work shoulder-to-shoulder, from problem framing through production deployment.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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