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Altiris Service Desk Jobs (NOW HIRING)

C3EL

Senior Help Desk Manager

Honolulu, HI · On-site

Manage and track service tickets using Altiris Help Desk and Remedy systems. * Oversee incident response, escalation procedures, and shift coverage to maintain continuous support. * Troubleshoot and ...

C3EL

Manage and track service tickets using Altiris Help Desk and Remedy systems. * Oversee incident response, escalation procedures, and shift coverage to maintain continuous support. * Troubleshoot and ...

C3EL

Senior Help Desk Technician

Anchorage, AK · On-site

$20.50 - $27.50/hr

Experience providing IT Tiered Support Services within DISA, USARPAC, or USARC environments. * Extensive knowledge of Altiris Help Desk Solution, Altiris Deployment Solution, and Altiris Software ...

C3EL

$103K - $141K/yr

Over seven (7) years of experience engineering and deploying Altiris solutions (Deployment Solution, Service Desk, Inventory Solution, Patch Management, etc.). * Experience supporting systems ...

C3EL

Senior Systems Engineer

Honolulu, HI · On-site

$103K - $141K/yr

Over seven (7) years of experience engineering and deploying Altiris solutions (Deployment Solution, Service Desk, Inventory Solution, Patch Management, etc.). * Experience supporting systems ...

Nuvodia

Help Desk Specialist II

Chandler, AZ · On-site

$19.53 - $31.37/hr

The Help Desk II must be able to work effectively and efficiently to identify and resolve multiple ... Altiris, Ghost, etc.) and scripting. * Previous experience working for a Managed IT Services (MSP ...

Nuvodia

Help Desk Specialist II

Chandler, AZ · On-site

$19.53 - $31.37/hr

The Help Desk II must be able to work effectively and efficiently to identify and resolve multiple ... Altiris, Ghost, etc.) and scripting. * Previous experience working for a Managed IT Services (MSP ...

Pomeroy

Project Technician

Pittsburgh, PA · On-site

$16.75 - $22.75/hr

Phone support provides 1st level support for the Help Desk including research and resolution for ... Demonstrates good customer service skills and motivation. * Ability to work well with various ...

Pomeroy Technologies

Project Technician

Pittsburgh, PA · On-site

$16.75 - $22.75/hr

Phone support provides 1st level support for the Help Desk including research and resolution for ... Demonstrates good customer service skills and motivation. * Ability to work well with various ...

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As of Sep 9, 2026, the average hourly pay for altiris service desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

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Infographic showing various Altiris Service Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

Senior Help Desk Manager

Honolulu, HI • On-site

C3EL
IT Services • 1 - 10 employees
Learn more about C3ELexternal

Full-time

Re-posted 21 days ago

Job description

**CONTINGENT UPON CONTRACT AWARD**Overview:

Job Title: Senior Help Desk Manager

Security Clearance: Secret

Location: Fort Shafter Flats, HI

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description:

C3EL is seeking a cleared Senior Help Desk Manager to join our on-site team at Fort Shafter Flats in Honolulu, Hawaii. This position is responsible for managing and providing leadership to a tiered Help Desk team supporting multi-classification network environments. The Senior Help Desk Manager will oversee daily IT support operations, ensure service level compliance, and provide expert troubleshooting across hardware, software, and network systems in support of Department of Defense missions.

Responsibilities will include, but not be limited to:

  • Lead and manage Tier I–III Help Desk operations supporting SIPR, NIPR, and CENTRIX networks.
  • Supervise Help Desk staff to ensure timely incident resolution and adherence to established Service Level Agreements (SLAs).
  • Manage and track service tickets using Altiris Help Desk and Remedy systems.
  • Oversee incident response, escalation procedures, and shift coverage to maintain continuous support.
  • Troubleshoot and resolve complex hardware and software issues across workstations, servers, and mobile devices.
  • Provide support for A/V equipment, Active Directory, and command-specific applications (ITRS, iPERMS, DTS, etc.).
  • Manage OS delivery and deployment methods using Altiris Deployment Solution (DS) and SCCM.
  • Support and troubleshoot USARC-specific application servers, including RCAS, RLAS, and DMO.
  • Ensure compliance with DoD and organizational cybersecurity policies and procedures.
  • Develop and maintain Help Desk documentation, knowledge base entries, and performance metrics.
 Minimum Qualifications:
  • U.S. Citizenship.
  • An active, in-scope US Government issued Secret clearance.
  • Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
  • Minimum of eight (8) years of experience providing IT support services in a tiered Help Desk environment.
  • Extensive experience in:
    • Altiris Help Desk and Remedy ticket tracking systems
    • Managing Help Desk personnel and ensuring SLA compliance
    • Troubleshooting within SIPR, NIPR, CENTRIX, and STAMIS environments
    • Active Directory, A/V, servers, and mobile devices
    • OS deployment and software delivery (Altiris DS, SCCM, etc.)
    • USARC-specific systems such as RCAS, RLAS, and DMO
    • Troubleshooting command applications (ITRS, iPERMS, DTS, etc.)
Preferred Qualifications:
  • Experience supporting DISA, USARPAC, and USARC IT Tiered Support Services.
  • Extensive knowledge of Altiris Help Desk Solution, Altiris Deployment Solution, and Altiris Software Delivery environments.
Education:
  •  A minimum of a High School diploma or equivalent is required.