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Allstate Liability Determination Adjuster Jobs (NOW HIRING)

Allstate

Auto Liability Adjuster

Concord, NC · On-site +1

$68K - $104K/yr

National General is a part of The Allstate Corporation, which means we have the same innovative ... National General is seeking a Auto Liability Adjuster to investigate and resolve advanced auto ...

Allstate

Auto Liability Claims Adjuster

Concord, NC · On-site +1

$68K - $104K/yr

National General is a part of The Allstate Corporation, which means we have the same innovative ... National General is seeking a Auto Liability Adjuster to investigate and resolve advanced auto ...

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Allstate Liability Determination Adjuster information

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$19.5K

$74.7K

$110.5K

How much do allstate liability determination adjuster jobs pay per year?

As of Sep 9, 2026, the average yearly pay for allstate liability determination adjuster in the United States is $74,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What does an Allstate Liability Determination Adjuster do?

An Allstate Liability Determination Adjuster is responsible for investigating insurance claims to determine who is at fault in an accident or incident. They review evidence, interview involved parties, analyze police reports, and interpret policy coverage to make accurate liability decisions. Their work ensures that claims are processed fairly and according to Allstate's policies. This role requires strong analytical skills, attention to detail, and effective communication with customers and other parties.

What are the key skills and qualifications needed to thrive as an Allstate Liability Determination Adjuster?

To thrive as an Allstate Liability Determination Adjuster, you need strong analytical skills, knowledge of insurance policies, and typically a bachelor's degree or equivalent claims experience. Familiarity with claims management software, digital documentation tools, and possibly industry certifications like AIC (Associate in Claims) is expected. Excellent negotiation, communication, and customer service skills help resolve claims efficiently and foster trust with clients. These abilities ensure accurate liability determination, timely claim resolution, and customer satisfaction in a complex regulatory environment.

What are the typical challenges faced by an Allstate Liability Determination Adjuster when investigating claims?

As an Allstate Liability Determination Adjuster, you’ll often encounter the challenge of gathering accurate information from multiple parties, which may include claimants, insured clients, witnesses, and law enforcement. Assessing fault can be complex, especially when accounts of the incident conflict or documentation is incomplete. Adjusters must also balance thorough investigations with timely claim resolutions, all while maintaining clear and empathetic communication with those involved. Strong organizational and analytical skills are crucial to ensure each case is handled fairly and efficiently.

What is the difference between Allstate Liability Determination Adjuster vs Allstate Claims Adjuster?

AspectAllstate Liability Determination AdjusterAllstate Claims Adjuster
Primary RoleAssess liability in auto insurance claimsEvaluate and settle insurance claims across various types
CertificationsTypically requires state licensing and adjuster licensesSimilar licensing requirements, may vary by claim type
Work EnvironmentField and desk work, investigating accidents and reviewing reportsDesk and field work, handling diverse claims
Industry UsageSpecialized in liability assessment within auto insuranceBroader role covering multiple insurance lines

While both roles involve claims evaluation, the Allstate Liability Determination Adjuster focuses specifically on determining liability in auto claims, whereas the Allstate Claims Adjuster handles a wider range of insurance claims. The liability adjuster specializes in liability assessment, requiring similar certifications and working in comparable environments, but with a narrower scope.

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Allstate Liability Determination Adjuster jobs near you
Infographic showing various Allstate Liability Determination Adjuster job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 9% Part Time, and 16% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $74,680 per year, or $35.9 per hour.

Bodily Injury Adjuster - Represented/Litigation, Complex/Severe - CA, NW & SW States (Remote)

Schenectady, NY • Remote

Allstate
Insurance Services • 10K+ employees
Learn more about Allstateexternal

Full-time

Medical, Retirement

Re-posted 16 days ago

Allstate Insurance rating

7.4

Company rating: 7.4 out of 10

Based on 571 frontline employees who took The Breakroom Quiz

235th of 315 rated insurance

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

A day in the life of a Represented/Litigation Adjuster, and what it takes to do the job:
The individual selected for this role will join a team who primarily handles claims in the following states: California and Northern and Southern West Coast states.
As a Complex/Severe Represented/Litigation adjuster, your main focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with attorney/litigation involved. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer and attorney communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved.
*Candidates in the Pacific time zone are preferred. Candidates in the Mountain and Central time zones will be considered if willing to work hours of 8 am - 4:30 pm PST or 9 am - 5:30 pm PST.*
**This position is not available for Alaska, Hawaii, Washington, or Puerto Rico residents.**
Allstate Benefits
Being a part of Allstate means you receive a benefits package from Day 1 of employment.  This includes time off, healthcare, retirement, and more.  That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:

  • Competitive pay with needed support for continuous development and career advancement.

  • Flexibility in scheduling and a time off policy that helps support your work/life balance.

  • Initial and ongoing training to get you proficient in your new role

  • Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.

You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience:

  • The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each casualty claim. You lead with empathy, always. 

  • The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage. 

  • The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. 

  • The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.

  • The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. 

  • The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Qualifications:

  • 3+ years of Casualty Represented or Litigation third-party claim handling experience required.

  • California and/or Northwest or Southwest States Casualty Claim handling experience preferred.

  • Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.

  • Ability to work independently and remotely, while managing time efficiently.

  • Familiarity with insurance policies, coverage, and liability determination.

  • Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.

  • Knowledge of innovative tools and platforms for effective claims evaluation.

Notice of Licensing Requirement

  • As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor.  If applicable, you will be required to secure license(s) within 60 days of hire.

  • If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

#LI-KS1

Skills

Bodily Injury Claims, Business Communications, Critical Thinking, Fraud Investigations, Information Collection, Legal Negotiations, Problem Solving, Time Management

Compensation

Compensation offered for this role is 53,500.00 - 84,625.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.


For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

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About Allstate Insurance

Sourced by ZipRecruiter

We're a purpose-driven company powered by purpose-driven people. We're reinventing protection and transforming the company for our customers, communities and each other. You could play a role in our transformation. Join a 90-year-old, Fortune 100 insurance company as we challenge the status quo, champion inclusion and strengthen our communities. If being a part of that future gives you goosebumps, you've come to the right place. Reinventing the future of protection means rethinking how we work together. From marketing to claims, our employees have flexibility in how, when and where they work — whether at home, the office or both. We're creating an inclusive, diverse and equitable workplace. We encourage collaboration, support taking chances and foster a strong sense of community. Let's build a new kind of Allstate together.

Industry

Insurance services, real estate, finance and insurance and insurance agencies and brokerages

Company size

10,000+ Employees

Headquarters location

Northbrook, IL, US

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