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Allstate Call Center Jobs (NOW HIRING)

Allstate Exteriors

Call Center Representative

London, OH · On-site

$16 - $18/hr

Allstate Exteriors is currently seeking candidates for the role of Account Coordinator. In this ... Call Center Experience Required * Excellent communication skills * Detail oriented and organized

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How much do allstate call center jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for allstate call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

Do Allstate employees work from home?

Allstate call center employees may have the option to work remotely, depending on the role and company policies. Many customer service positions are now offered as remote or hybrid roles, requiring familiarity with call center software and communication tools. Specific arrangements can vary by location and job function.

What is the difference between Allstate Call Center vs Allstate Customer Service Representative?

AspectAllstate Call CenterAllstate Customer Service Representative
Required CredentialsHigh school diploma; some roles may require insurance licensesHigh school diploma; insurance licenses often preferred
Work EnvironmentCall center setting, fast-paced, team-orientedOffice environment, customer-facing, team-based
Employer & Industry UsageInsurance industry, customer supportInsurance industry, customer service
Common Search & ComparisonYesYes

The Allstate Call Center role typically involves handling inbound and outbound calls in a fast-paced environment, focusing on customer support and insurance inquiries. The Allstate Customer Service Representative also interacts with customers but may have more direct engagement with policyholders and account management. Both roles require similar credentials and are integral to the insurance industry, but the call center position emphasizes call handling skills, while the customer service role may include broader client interaction.

What is an Allstate Call Center representative?

An Allstate Call Center representative is a customer service professional who assists customers with their insurance needs over the phone. They answer questions about policies, help with claims, process payments, and provide information about Allstate's products and services. Representatives are also responsible for resolving customer concerns, updating account information, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently.

What are some common challenges faced by employees working at an Allstate Call Center, and how can they be addressed?

One of the main challenges in an Allstate Call Center role is managing a high volume of customer inquiries while maintaining quality service and meeting performance targets. Employees may also encounter difficult or upset customers, which requires patience, problem-solving skills, and effective communication. Teamwork is important, as representatives often collaborate with supervisors and other departments to resolve complex issues. Regular training and support from management help employees develop resilience and stay updated on policies, making it easier to handle these challenges and grow within the company.

What are the key skills and qualifications needed to thrive as an Allstate Call Center Representative, and why are they important?

To thrive as an Allstate Call Center Representative, you need strong communication skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes insurance licensing is important. Patience, active listening, and resilience under pressure are standout soft skills in this role. These skills and qualities are crucial to efficiently resolving customer inquiries, maintaining high satisfaction, and supporting Allstate's reputation for service excellence.
More about Allstate Call Center jobs
What states have the most Allstate Call Center jobs? States with the most job openings for Allstate Call Center jobs include:
What job categories do people searching Allstate Call Center jobs look for? The top searched job categories for Allstate Call Center jobs are:
Allstate Call Center jobs near you
Infographic showing various Allstate Call Center job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Representative

Call Center Representative

Allstate Exteriors

London, OH • On-site

$16 - $18/hr

Full-time

Posted 12 days ago

Job description

Looking for a place to plant roots, flourish, and build your career? Allstate Exteriors is currently seeking candidates for the role of Account Coordinator. In this role, you will engage in both outbound and inbound calls with potential customers, facilitating the scheduling of sales appointments.

About us

Allstate Exteriors is a family owned and operated business providing a range of roofing, siding, and gutter services throughout Ohio and Florida. With our commitment to quality workmanship and customer satisfaction, we have built a reputation as a trusted provider of home exteriors solutions. We don't just install roofs; we help change the lives of families we serve.

Responsibilities

  • Coordinate and schedule sales appointments
  • Manage and route inbound calls
  • Serve as the face of the company

Requirements

  • Call Center Experience Required
  • Excellent communication skills
  • Detail oriented and organized
  • Ability to work independently and as a team
  • Proficient in Google Drive, and Microsoft Office

Shift:

  • Weekends 10:30 am to 7:00 pm
  • Three week days

Work setting:

  • Office

Work Location:

  • In person