We are now accepting applications for our May through September season.
UMV - Seasonal Customer Service Representative
Starting Pay: $20/hour + commissions
UMV is a private, employee-owned company contracted with the Alaska DMV to process vehicle related transactions and identification services. Our team helpseliminatelong DMV lines by providing fast,accurate, and friendly service to Alaskans.
This role is ideal for a professional willing to fill a supporting role while also engaging with clients andutilizingcomputers tocompletebasic DMV transactions.
Success in this role requires attention to detail, a strong focus onteamworkand a commitment to accuracy and compliance.
WhoWe'reLooking For
Successful UMV team members typically have:
- Experience handling payments or financial transactions
- Strong attention to detail when reviewing documents
- Comfort using multiple computer systems simultaneously (40+ WPM preferred)
- Ability to stay organized andaccuratein busy environments
- Willingness to support a team effort
- Confidence suggestingadditionalservices when appropriate
- Great interpersonal skills
Preferred backgrounds include:
- In-person customer service experience
- Experience using computers
- Experience working with and supporting a team
MinimumRequirements
- At least 18 years of age
- High school diploma or equivalent
- Valid Alaska driver's license or ID
- Experience using computers toassistcustomers
- Ability to multitask whilemaintainingaccuracy
- Ability to stand forlong periodsandlift upto 50 lbs.
What You Will Be Doing
You willassistthe team withadditionaltasks, engage with clientsin thelobbyand process basic transactions whilemaintaininghigh accuracy and professionalism.
This position combines the transaction accuracy of a bank teller with the customer service of a hotel front desk professional.
Daily responsibilities include:
- Supporting the teambytaking photos, laminatingdocumentsand other tasks
- Processingbasic DMV related transactions
- Reviewing legal documents to ensure compliance with DMV regulations
- Using multiple computer systems to complete transactions
- Processing payments through a point-of-sale system
- Offering customersadditionalservices beyond the basic DMV transaction
Accuracy & Compliance Expectations
Because UMV processes official DMV records:
- Work is audited internally and by the Alaska DMV
- UMV's accuracy standard is 98%
Schedule
- May be adjusted for seasonal employees
- Full-time (40 hoursper week) with some overtime as needed
- Office hours: Monday - Saturday, 8:45 AM - 6:00 PM
- Sunday is always off
- Second day off varies based on schedule rotation
- Schedules posted monthly
- The length of employment will be between May and September. Employment end date will bedeterminedby customer volume and will be coordinated with the manager.
Compensation
- $20 per hour
- Commissions onadditionalservices
Benefits
Career Growth
Forhighperforming individuals, long term employment may bean optionif positions are available.
About UMV
Our teamoperateswith our FIERCE values:
With our"FIERCE" values, we aim to provide the most exceptional, upbeat, and empathetic customer service to Alaskans so they can enjoy their lives in this beautiful state we call home.
- Find the Yes-Challenge accepted!-Willing to take on difficult projects, deadlinesand tasks. Always go one step further for the clients.
- Innovative- Creative Solutions- Find,designand create new pathways tosuccess.Embrace new opportunities to provideadditionalservices or business lines.
- Empath- We Care- About our employees- About our clients- About our Community- And about the challenges they all face.
- Respect- Extend Grace-Honor yourself and others with ahumble and appreciative demeanor.
- Consistency- Right Way Always- The achievement of a level of performancethat does not varygreatly inquality over time.
- Excellence-Strive forPerfection- Everything we do is with maximum effort and quality, including opportunities for improvement.
We exist for one reason and one reason only. To save our clients time. We believe their time has value, and far more value than our small convenience fee. We strive to get our clients in and out in less than five minutes. Sometimes it takes a few extra, if they have multiple things to do, but for tags, titles, registrations, renewals and most common State of Alaska DMV forms, we are the very embodiment of fast, quality customer service.
Education:{"credentialcategory":"high school","@type":"EducationalOccupationalCredential"}Employment Type: FULL_TIME