Alarm Monitoring Jobs in Utah (NOW HIRING)

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

 Monitor physical and cybersecurity events and take the appropriate action to either remediate or escalate appropriately. The security monitoring specialist will follow documented procedures to ensure timely resolution or escalation of events. The ideal candidate will have an understanding of major operating systems, cybersecurity and networking concepts, and physical security. Operators will be working in a dual physical and cyber security operations center in a 24/7/365 atmosphere.

• Monitor and manage physical and cyber alarms and alerts based on criticality.
• Provide effective first-tier problem recognition to mitigate interruptions to service by troubleshooting or escalating potential threats affecting information technology and or physical infrastructure.
• Utilize standard procedures to effectively process infrastructure alarms and alerts while maintaining regulatory requirements.
• Prepare and complete required documentation for a given event and follow-up per the applicable regulatory requirement or standards.
• Use monitoring tools to effectively manage the alarms and alerts.
• Maintain understanding of network infrastructure, computer operating systems, security information and event monitoring system and other cybersecurity technologies to ensure adequate defense in depth design across the IT enterprise.
• Maintain understanding of physical infrastructure and access control systems used by the company as well as software and other technologies used for physical security.
• Respond to inquiries and provide problem resolution based on established policies and procedures or past experiences.
• Responds to actual events as required.
• Perform additional responsibilities as requested or assigned.
• Role may act as a lead and train Security Monitoring Specialist I & II roles as needed.

• Associates degree in law enforcement, homeland security, computer science, information technology or related field. (Typically three years of related, progressive work experience would be needed for candidates applying for this position who do not possess an associate's degree.)
• Five years' experience working in a cyber and or physical security monitoring center or similar environment.
• Knowledge of security principles and basic understanding of information security.
• Proficient in Microsoft Windows and Office applications.
• Possess superior customer service skills and professional demeanor.
• History of working in a Security Operations, law enforcement, or military environment 
• Effective communication skills including listening, oral and writing skills to process information timely and accurately.
• Effective problem-solving skills.
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Availability to work any shift, including holidays, in a 24/7/365-day work environment.

• Knowledge of the following:
• Firewall and Proxies
• Intrusion Detection Systems
• Network Switches and Routers
• Antivirus Technologies
• TCP/IP Protocols
• Network traffic analysis
• Common internet protocols and applications
• Database technologies and methods
• onitor and manage physical and cyber alarms and alerts based on criticality.
• Provide effective first-tier problem recognition to mitigate interruptions to service by troubleshooting or escalating potential threats affecting information technology and or physical infrastructure.
• Utilize standard procedures to effectively process infrastructure alarms and alerts while maintaining regulatory requirements.
• Prepare and complete required documentation for a given event and follow-up per the applicable regulatory requirement or standards.
• Use monitoring tools to effectively manage the alarms and alerts.
• Maintain understanding of network infrastructure, computer operating systems, security information and event monitoring system and other cybersecurity technologies to ensure adequate defense in depth design across the IT enterprise.
• Maintain understanding of physical infrastructure and access control systems used by the company as well as software and other technologies used for physical security.
• Respond to inquiries and provide problem resolution based on established policies and procedures or past experiences.
• Responds to actual events as required.
• Perform additional responsibilities as requested or assigned.
• Role may act as a lead and train Security Monitoring Specialist I & II roles as needed.

At PacifiCorp, we understand that living a healthy lifestyle isn't just about your physical health - your mental, financial, and social wellbeing also play an important role. That's why we offer a wide range of benefits designed to help you live a more balanced lifestyle

Our benefits include:

    Medical, dental, and vision insurance

    401k with match fixed contributions, including a Roth and saving option. For union employees, matching contributions vary by union. For nonunion, PacifiCorp makes a fixed contribution equal to 4% of your eligible pay each year for new hires. In addition, PacifiCorp matches 100% of the first 6% you contribute.

    Life insurance

    Additional voluntary benefits, including pet insurance

    Tuition Assistance

    Mass Transit Pass for employees in our Portland and Salt Lake City Offices.

Work Life Balance

    Generous Paid Time Off (PTO) - Time off varies by employee type (Union or Non-Union)

    Paid short-term disability leave and long-term disability insurance

    Paid Parental Leave

    Paid Bereavement Leave

    Employee Assistance Program supporting mental and emotional wellbeing

For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US

Req Id: 114745
Primary Location: SALT LAKE CITY
Department: PacifiCorp General Counsel
Schedule: Monday-Friday, 2300-0700
Personnel Subarea: Exempt
Grade:  012N
Hiring Range: $61,300-$84,260
Target Incentive percentage 0.00
Hiring Manager: Liesl Schultz
Recruiter: Leon Hammer

Employees must be able to perform the essential functions of the position with or without an accommodation.

At PacifiCorp, we encourage everyone to work together. We embrace diversity and value the distinct perspectives of all our employees. We strive to cultivate a workplace that connects each employee to the organization and enables all individuals to participate and contribute to their full potential. 

It is PacifiCorp's policy to provide and promote equal employment opportunity to all employees and applicants in accordance with local, state and federal laws and regulations governing personnel activities. In accordance with federal guidelines, PacifiCorp is committed to a program of affirmative action. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, veteran status, national origin, sexual orientation or gender identity.