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Airport Passport Control information

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How much do airport passport control jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for airport passport control in the United States is $24.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $30.53 per hour, depending on experience, location, and employer.

What is an airport passport control officer?

Airport Passport Control officers are government officials responsible for verifying the identity and citizenship of travelers entering or leaving a country through an airport. They check passports, visas, and other travel documents to ensure compliance with immigration laws. Their duties include questioning passengers, detecting fraudulent documents, and sometimes coordinating with customs or law enforcement agencies. These officers play a crucial role in national security and border protection, helping to prevent illegal entry and facilitate lawful travel.

What are the key skills and qualifications needed to thrive as an airport passport control officer?

To thrive as an Airport Passport Control Officer, you need a solid understanding of immigration regulations, attention to detail, and often a background in law enforcement or security. Familiarity with border control databases, biometric verification systems, and document scanning technology is typically required. Excellent interpersonal skills, cultural sensitivity, and the ability to remain calm under pressure help officers interact effectively with travelers from diverse backgrounds. These skills ensure secure and efficient border processing, protecting national security while providing a positive experience for travelers.

What are some common challenges faced by airport passport control officers, and how can new hires prepare for them?

Airport Passport Control Officers regularly encounter high passenger volumes, language barriers, and the need to quickly assess documentation for authenticity. New hires can prepare by developing strong attention to detail, practicing effective communication skills, and familiarizing themselves with common travel documents and regulations. Regular training and teamwork help officers adapt to evolving security protocols and efficiently handle stressful situations, ensuring both security and positive traveler experiences.

What is the difference between Airport Passport Control vs Customs Officer?

AspectAirport Passport ControlCustoms Officer
Required CredentialsIdentification, possibly passport control trainingCustoms clearance training, identification
Work EnvironmentAirports, border crossingsPorts, border checkpoints, airports
Employer & IndustryAirlines, airports, border agenciesCustoms agencies, border security
Primary ResponsibilitiesVerify traveler identities, passportsInspect goods, enforce customs laws

Airport Passport Control officers primarily verify traveler identities and passports at airport borders, ensuring smooth passenger flow. Customs Officers focus on inspecting goods and enforcing customs regulations. While both roles work at border crossings and airports, their responsibilities differ significantly, with Passport Control centered on passenger verification and Customs Officers on goods inspection.

Who does passport control at airports?

Passport control at airports is typically performed by customs officers or border security agents who verify travelers' identification and travel documents. These officers work for government agencies and may use tools like passport scanners and biometric systems to process travelers efficiently.

What are the most commonly searched types of Airport Passport Control jobs?

The most popular types of Airport Passport Control jobs are:

What states have the most Airport Passport Control jobs?

States with the most job openings for Airport Passport Control jobs include:

What job categories do people searching Airport Passport Control jobs look for?

The top searched job categories for Airport Passport Control jobs are:

Airport Passport Control jobs near you
Infographic showing various Airport Passport Control job openings in the United States as of August 2026, with employment types broken down into 57% Full Time, and 43% Part Time. Highlights an 100% In-person job distribution, with an average salary of $50,826 per year, or $24.4 per hour.

FIS Coordinator

Southeast Airport Services Inc

Orlando, FL • On-site

$19.75/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 24 days ago

Job description

FEDERAL INSPECTION STATION (FIS) AMBASSADOR- MULTI- LINGUAL 
 
 
Job Summary
Southeast Airport Services, Inc. (SAS), a leading airport logistics service provider, is seeking dynamic, bilingual or multilingual professionals to serve as FIS Ambassadors. This role is critical to supporting international passenger processing at the Federal Inspection Station (FIS) by providing translation services, customer assistance, and passenger flow coordination in partnership with U.S. Customs and Border Protection (CBP) and airport authorities.
 
Successful candidates must demonstrate professional level in English fluency (reading, writing, and speaking) and the following second language(s).  
 
  • FARSI
  • Persian
  • Portuguese
  • Arabic
  • Japanese
  • Italian 
Candidate must also possess strong interpersonal skills, cultural awareness, and a commitment to delivering exceptional customer service in a fast-paced, security-sensitive airport environment 
 
Scope of Responsibility
FIS Ambassadors work in Airside and Landside operational areas and serve as frontline support for international arriving passengers. Duties are performed in coordination with CBP Officers, GOAA staff, and SAS Supervisors.
Essential Duties and Responsibilities
  • Provide real-time language translation between international passengers and CBP Officers in passport control and secondary inspection areas.
  • Assist passengers with communication, directions, and general customer service throughout the FIS process.
  • Organize and manage passenger lines in passport control areas to ensure orderly flow.
  • Direct passengers to appropriate CBP booths and correct processing lines (U.S. Citizens vs. Visitors).
  • Ensure CBP and GOAA operational instructions and security procedures are followed at all times.
  • Complete required GOAA tracking documentation, including passenger counts, CBP booth activity, and first/last passenger processing records per flight.
  • Monitor passenger areas for safety, compliance, and service needs.
  • Communicate operational updates to SAS Supervisors and airport stakeholders as required.
  • Provide additional coverage support as needed for operational demands.
  • Perform other related duties as assigned.
Schedule Requirements
  • Must be able to work flexible schedules, including early mornings, nights, weekends, and holidays.
  • Must be available for shift changes based on flight schedules and operational needs.
Physical Demands
While performing the duties of this position, the employee is regularly required to:
  • Stand and walk for extended periods.
  • Use hands and arms for reaching, handling, and assisting passengers.
  • Work in a fast-paced environment with frequent interaction with the public.
  • Lift, push, pull, or carry up to 90 pounds or more when operationally necessary.
  • Maintain visual acuity for near, far, peripheral, and depth perception.
  • Demonstrate good hand-eye coordination.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions in accordance with the ADA.
Position Requirements / Qualifications
  • Professional fluency in English (speaking, reading, and writing).
  • Bilingual or multilingual proficiency strongly preferred.
  • High school diploma or equivalent required.
  • Strong customer service, communication, and interpersonal skills.
  • Ability to work calmly and professionally in high-volume passenger environments.
  • Ability to follow strict security and confidentiality protocols.
  • Must be self-motivated, dependable, and detail-oriented.
  • Comfortable working around industrial and airport operational equipment.
Security & Compliance Requirements
  • Must successfully pass a criminal background check and security clearance to obtain an airport badge.
  • Must comply with all TSA, CBP, GOAA, and SAS security regulations.
  • Must maintain eligibility to work in secure airport areas at all times.
Employment Eligibility Requirements
  • Valid government-issued identification.
  • Valid Social Security card or employment authorization.
  • Valid Passport or Certified Birth Certificate.
  • U.S. Citizen or Permanent Resident (Permanent Residents may be subject to additional CBP clearance requirements).
  • Ability to obtain and maintain required airport credentials.
Work Environment
This position operates primarily in the Federal Inspection Station and Airside international arrival areas of the airport and requires continuous interaction with passengers, CBP Officers, and airport personnel.
 
Why Join Southeast Airport Services? — Benefits & Total Rewards
 
At Southeast Airport Services, Inc. and its affiliated companies, we value the people who keep airport operations safely and efficiently every day. We are committed to supporting our employees through competitive pay, meaningful benefits, and opportunities for long-term career growth.
 
Eligible employees may participate in a comprehensive Total Rewards program designed to support your health, financial security, and work-life balance, which may include:
 
  • Competitive Pay and Scheduled Wage Increases (where applicable)
  • Medical, Dental, and Vision Insurance Options
  • Employer-Paid Life and AD&D Insurance
  • Short-Term and Long-Term Disability Coverage
  • Voluntary Accident, Critical Illness, and Hospital Indemnity Protection
  • Paid Time Off (PTO), Paid Sick Leave, and Floating Holidays (where applicable)
  • Jury Duty and Bereavement Leave
  • Employee Assistance and Wellness Resources
  • Career Advancement and Internal Promotion Opportunities
  • Paid Training and Airport Certification Support (as applicable)
  • Stable Work Environment Supporting Essential Airport Operations
     
Benefit eligibility, waiting periods, and available plans may vary based on position, work location, hours worked, collective bargaining agreements (if applicable), client contract requirements, and federal, state, or local laws.
 
 
Equal Opportunity Statement
Southeast Airport Services, Inc. is an Equal Opportunity Employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

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