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Airlines Customer Service Jobs (NOW HIRING)

Unifi

CWA Airline Customer Service Agent

Mosinee, WI · On-site

$15.25 - $20.50/hr

General information Job Title CWA Airline Customer Service Agent Date Wednesday, October 22, 2025 Entity Unifi Aviation, LLC State Wisconsin City Mosinee Base Pay Rate: $ 14.00 Full/Part Time ...

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Airlines Customer Service information

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How much do airlines customer service jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for airlines customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Airlines Customer Service vs Airport Customer Service Agent?

AspectAirlines Customer ServiceAirport Customer Service Agent
CredentialsHigh school diploma, customer service experience, airline-specific trainingHigh school diploma, customer service skills, airport security training
Work EnvironmentAirline offices, call centers, airport countersAirport terminals, ticketing areas, boarding gates
Employer & IndustryAirlines, travel industryAirports, travel and transportation industry
Common Search/ComparisonCustomer service roles in airlinesCustomer service roles at airports

Both roles involve assisting travelers, but Airlines Customer Service typically focuses on resolving issues related to airline bookings, baggage, and flight changes, often working directly with airline policies. Airport Customer Service Agents handle passenger inquiries at the airport, including check-in, boarding, and security procedures. While overlapping in customer service skills, their work environments and specific responsibilities differ, making each role unique within the travel industry.

What are some common challenges faced by Airlines Customer Service representatives, and how can they manage them effectively?

Airlines Customer Service representatives often encounter challenges such as handling irate passengers during flight delays, navigating complex booking systems, and managing last-minute changes or cancellations. To manage these effectively, representatives rely on strong communication and problem-solving skills, as well as in-depth knowledge of airline policies and procedures. Team collaboration is essential, as frontline staff frequently coordinate with ticketing agents, baggage handlers, and supervisors to resolve issues quickly and maintain a positive passenger experience.

What are the key skills and qualifications needed to thrive as an Airlines Customer Service representative, and why are they important?

To thrive as an Airlines Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with airline reservation systems, ticketing software, and customer relationship management (CRM) tools is typically required. Exceptional patience, conflict resolution, and a customer-oriented attitude help professionals excel in this role. These skills are crucial for ensuring passenger satisfaction, efficient operations, and maintaining the airline’s reputation.

What are Airlines Customer Service representatives?

Airlines Customer Service representatives are professionals who assist passengers with various travel-related needs, both at the airport and over the phone. Their responsibilities include helping with ticketing, check-in, baggage handling, flight changes, and addressing customer inquiries or complaints. They play a vital role in ensuring a smooth travel experience by providing information, resolving issues, and maintaining a positive relationship between the airline and its customers. Excellent communication and problem-solving skills are essential for this role. They often work in fast-paced environments and may handle stressful situations, especially during delays or cancellations.
More about Airlines Customer Service jobs
What cities are hiring for Airlines Customer Service jobs? Cities with the most Airlines Customer Service job openings:
What states have the most Airlines Customer Service jobs? States with the most job openings for Airlines Customer Service jobs include:
What job categories do people searching Airlines Customer Service jobs look for? The top searched job categories for Airlines Customer Service jobs are:
Airlines Customer Service jobs near you
Infographic showing various Airlines Customer Service job openings in the United States as of June 2026, with employment types broken down into 8% Locum Tenens, 5% Internship, 17% As Needed, 14% Full Time, 41% Temporary, and 15% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
JetBlue Airlines - Customer Service Agent

JetBlue Airlines - Customer Service Agent

GAT Airline Ground Support

Sacramento, CA • On-site

$16.50 - $22.25/hr

Full-time

Posted 7 days ago

GAT Airline Ground Support rating

3.7

Company rating: 3.7 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

52nd of 53 rated aviation services

Job description

Job Summary
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
  • Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
  • Must be able to announce both incoming and outbound flights.
  • Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
  • Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
  • Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
  • Able to stand and work in one location for up to four hours at a time.
  • You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
  • Work independently without direct supervision.

Requirements:
  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
  • Ability to read, speak, and understand the English language.
  • Ability to stand for long periods of time
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
  • Possess entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Must be able to work nights, weekends, and holidays

What GAT Airline Ground Support employees say

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