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Airline Reservation Agent Jobs in Rochester, NY (NOW HIRING)

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Airline Reservation Agent information

See Rochester, NY salary details

$10

$17

$22

How much do airline reservation agent jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for airline reservation agent in Rochester, NY is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is an airline reservation agent?

Airline Reservation Agents are customer service professionals who assist passengers with booking flights, making reservations, and providing information about flight schedules, fares, and policies. They typically work for airlines or travel agencies, handling phone calls, emails, and sometimes in-person inquiries. Their responsibilities also include modifying reservations, processing payments, and resolving customer issues. Excellent communication and problem-solving skills are essential for this role, as agents often help customers with travel changes or disruptions.

What are the key skills and qualifications needed to thrive as an airline reservation agent?

To thrive as an Airline Reservation Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with global distribution systems (GDS) like Amadeus or Sabre and ticketing software is typically required. Excellent communication, problem-solving abilities, and patience help agents manage passenger inquiries and resolve issues effectively. These skills ensure smooth booking processes, customer satisfaction, and efficient airline operations.

What are some common challenges faced by airline reservation agents, and how can they be managed effectively?

Airline reservation agents often encounter challenges such as managing high call volumes, addressing last-minute booking changes, and handling upset or anxious customers. Successfully navigating these situations requires strong communication skills, patience, and the ability to quickly learn and use reservation software. Many agents find that staying organized and keeping up-to-date with fare rules and airline policies helps them provide accurate information and excellent service. Teamwork is also vital, as agents frequently collaborate with supervisors and other departments to resolve complex issues and ensure customer satisfaction.

What is the difference between Airline Reservation Agent vs Ticketing Agent?

AspectAirline Reservation AgentTicketing Agent
CredentialsHigh school diploma, customer service skills, airline-specific trainingHigh school diploma, customer service skills, airline or travel agency training
Work EnvironmentAirline offices, call centers, online booking platformsTravel agencies, airline ticket counters, call centers
Employer & IndustryAirlines, travel companiesTravel agencies, airlines
Common Search/ComparisonYesYes

Both Airline Reservation Agents and Ticketing Agents assist customers with booking flights, but Reservation Agents focus on managing reservations and customer inquiries, while Ticketing Agents primarily handle issuing tickets and processing payments. The roles often overlap, especially in airline call centers and travel agencies, making them closely related in the airline industry.

How to be an airline reservation agent?

To become an airline reservation agent, typically you need a high school diploma or equivalent, strong customer service skills, and proficiency with reservation systems like Sabre or Amadeus. On-the-job training is common, and some employers prefer candidates with previous experience in travel or hospitality. Good communication skills and the ability to handle multiple tasks are essential in this role.

Is an airline reservation agent a good job?

An airline reservation agent is a customer service role that involves assisting passengers with booking flights, managing reservations, and providing travel information. The job typically requires strong communication skills, attention to detail, and proficiency with reservation systems; it often offers flexible hours and opportunities for advancement within the airline industry.

What are the most commonly searched types of Airline Reservation Agent jobs in Rochester, NY?

The most popular types of Airline Reservation Agent jobs in Rochester, NY are:

What are popular job titles related to Airline Reservation Agent jobs in Rochester, NY?

For Airline Reservation Agent jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Airline Reservation Agent jobs in Rochester, NY look for?

The top searched job categories for Airline Reservation Agent jobs in Rochester, NY are:

Airline Reservation Agent jobs near you
Infographic showing various Airline Reservation Agent job openings in Rochester, NY as of August 2026, with employment types broken down into 86% Full Time, 9% Part Time, and 5% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $35,801 per year, or $17.2 per hour.

*Full-Time* Airport Agent - Customer Service

Envoy Air Inc.

Rochester, NY • On-site

$16.33/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 18 days ago

Envoy Air rating

6.0

Company rating: 6.0 out of 10

Based on 163 frontline employees who took The Breakroom Quiz

20th of 26 rated airlines

Job description

Overview
Come and work for Envoy Air, an American Airlines Group Company, at ROC and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.
We are hiring immediately, with no experience required!
Pay rate - $16.33 / HR
Responsibilities
What's in it for you?
  • Travel for free with your family and friends on flights across the American Airlines global network
  • Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy
  • 401(k) program upon hire (depending on the workgroup, employer contributions to your 401(k) are available after one year) which allows you to start saving for your future
  • In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level
  • Both full-time and part-time positions available
  • Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever
  • Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert

What you will be doing!
  • Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet them and provide a seamless check-in and ticketing experience
  • This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with the customers in a courteous, efficient, and friendly manner
  • No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination
  • This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!

Qualifications
Requirements:
  • Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds
  • 18 years or older
  • High school diploma, GED, or international equivalent
  • Ability to pass a pre-employment drug screen and background check
  • Authorized to work in U.S. without sponsorship
  • Must possess at least one form of TSA-acceptable identification for business travel purposes.

Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.

What Envoy Air employees say

Pay

Benefits

Hours and flexibility

Workplace

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