CX Engineer
Utica, NY · On-site +1
Collect and analyze customer functions' performance and delivery data, taking action regarding ... Analyzing the order entry process and recommend automation solutions * Measure and help to improve ...
CX Engineer
Utica, NY · On-site +1
Collect and analyze customer functions' performance and delivery data, taking action regarding ... Analyzing the order entry process and recommend automation solutions * Measure and help to improve ...
Airline Remote Data Entry information
See Rome, NY salary details
$10.47 - $11.96
1% of jobs
$11.96 - $13.45
5% of jobs
$13.45 - $14.94
13% of jobs
$15.44 is the 25th percentile. Wages below this are outliers.
$14.94 - $16.43
19% of jobs
The median wage is $17.42 / hr.
$16.43 - $17.92
19% of jobs
$17.92 - $19.41
15% of jobs
$20.07 is the 75th percentile. Wages above this are outliers.
$19.41 - $20.90
9% of jobs
$20.90 - $22.39
8% of jobs
$22.39 - $23.88
6% of jobs
$23.88 - $25.37
3% of jobs
$25.37 - $26.86
2% of jobs
$10
$18
$26
How much do airline remote data entry jobs pay per hour?
As of Aug 17, 2026, the average hourly pay for airline remote data entry in Rome, NY is $18.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.72 per hour, depending on experience, location, and employer.
What is an airline remote data entry?
Airline remote data entry jobs involve inputting, updating, and managing various types of data related to airline operations from a remote location, such as your home. These positions may include entering passenger information, flight schedules, booking details, and other essential data into airline databases and systems. The role typically requires attention to detail, good typing skills, and familiarity with computer software. Working remotely allows for flexibility, but it also demands self-discipline and reliable internet access. Many airlines and third-party companies offer these opportunities for both part-time and full-time positions.
What are the key skills and qualifications needed to thrive as an airline remote data entry professional?
To excel as an Airline Remote Data Entry professional, you need fast and accurate typing skills, attention to detail, and a high school diploma or equivalent. Familiarity with airline reservation systems, data management software, and spreadsheet tools like Microsoft Excel is typically required. Strong organizational skills, time management, and effective written communication set top performers apart in this role. These competencies ensure that vital airline information is entered accurately and efficiently, supporting smooth operations and regulatory compliance.
What are the typical challenges faced by airline remote data entry professionals, and how can they be managed effectively?
Airline remote data entry professionals often face challenges such as maintaining accuracy under time constraints, managing repetitive tasks, and ensuring secure handling of sensitive passenger and flight information. To address these, it's important to develop strong attention to detail, utilize productivity tools, and participate in regular training on data privacy protocols. Regular communication with team members and supervisors also helps clarify expectations and resolve discrepancies quickly, ensuring data integrity and smooth airline operations.
What is the difference between Airline Remote Data Entry vs Airline Customer Service Representative?
| Aspect | Airline Remote Data Entry | Airline Customer Service Representative |
|---|---|---|
| Credentials | Basic computer skills, data entry experience | Customer service skills, communication skills, sometimes certifications |
| Work Environment | Remote, home-based | Office or call center, on-site or remote |
| Employer & Industry Usage | Airlines, travel agencies, data management firms | Airlines, travel agencies, customer support centers |
| Common Search & Comparison | Yes | Yes |
Airline Remote Data Entry primarily involves inputting airline-related data remotely, focusing on accuracy and speed. In contrast, Airline Customer Service Representatives handle passenger inquiries, bookings, and support, often requiring communication skills. While both roles serve the airline industry, data entry is more technical and solitary, whereas customer service involves direct interaction with customers.
Do any airlines offer remote work?
Airlines sometimes offer remote data entry positions, especially for administrative, customer service, or scheduling tasks that can be performed online. These roles often require strong computer skills, familiarity with airline systems, and reliable internet access. Availability varies by airline and position, so job seekers should check airline career pages for current remote opportunities.
What are popular job titles related to Airline Remote Data Entry jobs in Rome, NY?
For Airline Remote Data Entry jobs in Rome, NY, the most frequently searched job titles are:
What job categories do people searching Airline Remote Data Entry jobs in Rome, NY look for?
The top searched job categories for Airline Remote Data Entry jobs in Rome, NY are:
What cities near Rome, NY are hiring for Airline Remote Data Entry jobs?
Cities near Rome, NY with the most Airline Remote Data Entry job openings:
Full-time
Re-posted 25 days ago
Job description
Position Summary:
The Customer Experience Engineer will partner with the leaders of the technology and contact center business units to deliver customer-facing value. This candidate will leverage interpersonal and cross-functional skills, product expertise and various technologies to ensure back-end technologies and processes validate and optimize our internal and external customers' front-end needs and overall experience.
The ideal candidate has a history of success in collaborating with internal stakeholders, using data-driven insights to influence decisions and developing permanent process-driven solutions. This person will be focused on measuring and managing the department to service metrics and supporting inquiries from both external and internal customers.
This is a hybrid role that will report to the Technology Business Unit Lead and will require both onsite and remote work. The CX Engineer acts as a key interface that is focused on maintaining a service culture and delivering customer operational excellence.
Job Requirements and Responsibilities:
• Provide backup support for other 3rd party tools utilized within the organization.
Project initiation and execution:
• Manages and monitors relationships with and between key stakeholders; clarifies mutual needs and commitments through the consultation and consideration of impacts. Seeks to push through existing paradigms to create innovative solutions.
• Service Transition - ensures operational readiness by reviewing and approving documented handover procedures, instructions and other collateral for all projects to ensure day-one operational excellence for new/modified services
Skills and Competencies:
Education and Experience:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.
The Customer Experience Engineer will partner with the leaders of the technology and contact center business units to deliver customer-facing value. This candidate will leverage interpersonal and cross-functional skills, product expertise and various technologies to ensure back-end technologies and processes validate and optimize our internal and external customers' front-end needs and overall experience.
The ideal candidate has a history of success in collaborating with internal stakeholders, using data-driven insights to influence decisions and developing permanent process-driven solutions. This person will be focused on measuring and managing the department to service metrics and supporting inquiries from both external and internal customers.
This is a hybrid role that will report to the Technology Business Unit Lead and will require both onsite and remote work. The CX Engineer acts as a key interface that is focused on maintaining a service culture and delivering customer operational excellence.
Job Requirements and Responsibilities:
- Provides relevant performance scorecard reporting KPIs / Performance Metrics aligned to Business Unit needs.
- Assist with and advocate for the design and rollout of new support channels and service offerings
- Create support workflows and make suggestions to improve efficiency and effectiveness
- Evaluate 3rd party solutions, drive implementations and support process optimization
- Collect and analyze customer functions' performance and delivery data, taking action regarding responses, and reporting to the organization.
• Provide backup support for other 3rd party tools utilized within the organization.
- Analyzing the order entry process and recommend automation solutions
- Measure and help to improve overall customer experience levels
- Keep up with industry best practices, trends, and standards
Project initiation and execution:
• Manages and monitors relationships with and between key stakeholders; clarifies mutual needs and commitments through the consultation and consideration of impacts. Seeks to push through existing paradigms to create innovative solutions.
• Service Transition - ensures operational readiness by reviewing and approving documented handover procedures, instructions and other collateral for all projects to ensure day-one operational excellence for new/modified services
- Perform other duties as assigned
Skills and Competencies:
- Excellent organizational skills and attention to detail.
- Ability to work independently with little supervision.
- Strong interpersonal, analytical, and problem-solving skills.
- Ability to clearly communicate operation and/or staffing concerns to management with clear solution-driven recommendations.
- In-depth understanding in Call Center operations including technologies and data management.
- Demonstrated Project Management experience.
- Ability to manage program budgets, create meaningful projections, and presents them to strategic decision makers.
- Strong verbal and written communication skills.
- Excellent time management skills with a proven ability to meet deadlines.
Education and Experience:
- BA/BS degree in Business Administration, MIS or relevant field preferred but not required
- 10+ years of total experience
- 5+ years of experience with CRM administration/support and contact center software operations solutions
- 3+ years of project management work including but not limited to discovery, gathering business requirements, interfacing with IT and other functions, planning, implementing and supporting new solutions
- Preferred experience with the NICE or Five9 contact center product suite, but not required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.