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Airline Passenger Service Jobs (NOW HIRING)

ABM

Airline Passenger Assistant

Lexington, KY · On-site

$12/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the ... Various full-time shifts available Pay: $12 per hour, plus tips Passenger services positions are ...

ABM

AIRLINE PASSENGER ASSISTANT

Cleveland, OH · On-site

$13/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the ... Passenger services positions are very customer service-oriented and "tipping" is allowed and ...

ABM

AIRLINE PASSENGER ASSISTANT

Cleveland, OH · On-site

$13/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the ... Passenger services positions are very customer service-oriented and "tipping" is allowed and ...

Atlantic City International

$70 - $90/hr

Two(2)yearssupervisoryexperiencein airline industry or equivalent. Must be able to perform role of a Passenger Service Agent. Knowledge:ProficientwithcomputerandMicrosoftOfficeSuite #J-18808-Ljbffr

Worldwide Flight Services

$21/hr

Ensure compliance with airline procedure, TSA regulations, and safety protocols * Provide on-the-spot coaching and support to agents to ensure service standards are met * Resolve customer complaints ...

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Airline Passenger Service information

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How much do airline passenger service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for airline passenger service in the United States is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is an airline passenger service agent?

Airline passenger service agents are professionals who assist travelers at airports with various aspects of their journey. Their duties include checking in passengers, issuing boarding passes, handling baggage, providing flight information, and addressing customer inquiries or concerns. They play a vital role in ensuring a smooth and pleasant experience for passengers before boarding and after arrival. These agents often work at airline counters, boarding gates, and sometimes in call centers to support customers. Excellent communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as an airline passenger service agent?

To thrive as an Airline Passenger Service Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and security protocols is essential. Excellent communication, problem-solving abilities, and the ability to remain calm under pressure help agents excel in fast-paced, high-stress environments. These skills ensure smooth passenger processing, compliance with regulations, and a positive travel experience for customers.

What are some common challenges faced by airline passenger service agents, and how can they be managed effectively?

Airline passenger service agents often encounter challenges such as handling difficult customer situations, managing tight schedules, and ensuring compliance with security and safety regulations. Effective communication, patience, and problem-solving skills are essential for resolving passenger concerns and maintaining a positive travel experience. Agents also work closely with flight crews, baggage handlers, and other airport staff, requiring a strong team-oriented approach and adaptability to changing circumstances. Ongoing training and support from supervisors help agents stay updated on airline policies and improve their ability to manage stressful situations.

What is the difference between Airline Passenger Service vs Airline Ticketing Agent?

AspectAirline Passenger ServiceAirline Ticketing Agent
CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills, sometimes certification
Work EnvironmentAirports, airline counters, customer interactionAirports, ticketing counters, customer interaction
Employer & Industry UsageAirlines, airportsAirlines, travel agencies, airports
Common Search & ComparisonCustomer service, passenger assistanceTicket sales, reservations

Airline Passenger Service and Airline Ticketing Agent both involve working at airports and assisting travelers. However, Airline Passenger Service focuses on overall customer assistance, boarding, and in-flight support, while Airline Ticketing Agents primarily handle ticket sales, reservations, and check-in processes. Both roles require strong customer service skills and are essential for smooth airline operations.

Do you need a degree to be an airline passenger service agent?

An airline passenger service agent typically does not need a college degree but must have a high school diploma or equivalent. Employers often look for good communication skills, customer service experience, and the ability to handle stressful situations. Some positions may require training or certification provided by the airline or airport authority.

What do you need to be an airline passenger service agent?

To become an airline passenger service agent, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and the ability to work flexible hours including weekends and holidays. Some employers may require prior experience in customer service or travel-related fields, and training is usually provided on the job. Knowledge of airline policies, safety procedures, and basic computer skills are also beneficial.

What qualifications do I need to be an airline passenger service agent?

To become an airline passenger service agent, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and the ability to work flexible hours including weekends and holidays. Some airlines may require prior experience in customer service or travel-related fields, and training is usually provided on the job.
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Airline Passenger Service jobs near you
Infographic showing various Airline Passenger Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,210 per year, or $16 per hour.

AIRLINE PASSENGER ASSISTANT

ABM Industries, Inc.

Nashville, TN • On-site

Full-time

Re-posted 11 days ago

Key responsibilities

  • Follow safety precautions while transporting passengers in wheelchairs.

  • Assist passengers with baggage retrieval and transport, if necessary.

  • Coordinate assignments with dispatchers and gate agents as needed.

ABM Industries rating

6.4

Company rating: 6.4 out of 10

Based on 417 frontline employees who took The Breakroom Quiz

164th of 260 rated facilities management

Job description


We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request wheelchair assistance.
Passenger services positions are very customer service-oriented and "tipping" is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25-$100 per week.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1
Responsibilities
• Follow safety precautions at all times while transporting passengers
• Positive interpersonal interaction with passengers
• Comply with all client and/or site security requirements and processes
• Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds
• Assist passengers with baggage retrieval and transport, if necessary
• Coordinate assignments with dispatchers and gate Agents, if necessary
• Complete thorough Incident Reports
Qualifications
Required:
• Must be 18 years of age or older
• No high school diploma, GED or college degree required
• No experience required and on the job training provided
Preferred:
• One (1) year of customer service experience preferred
About Us
ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com

What ABM Industries employees say

Pay

Benefits

Hours and flexibility

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About ABM

Sourced by ZipRecruiter

Industry

Administrative assistance services and facilities support services

Company size

10,000+ Employees

Headquarters location

New York, NY, US

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