ZipRecruiter

Log In

1

Airline Chat Support Jobs (NOW HIRING)

Addison Group

Customer Service Agent

Palatine, IL · On-site

$20 - $21/hr

This role supports customers by phone, email, and chat, providing shipment updates, scheduling ... Logistics, transportation, airline, or supply chain experience is a plus. * Proficiency with ...

Decagon

... chat, email, SMS, and every other channel ... We're building a future where customer experiences are being redefined from support tickets and ...

JetZero

Lab Test Engineer

Long Beach, CA · On-site

... airlines around the world. What You'll Do: * Support Lab Commissioning activities which include ... Our First Chat: During this first conversation, you'll meet with a recruiter or hiring team member ...

previous pagenext page

Showing results 21-40

All JobsAirline Chat Support Jobs

Airline Chat Support information

See salary details

$14

$26

$44

How much do airline chat support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for airline chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is an airline chat support?

Airline chat support agents are customer service professionals who assist airline passengers and customers through online chat platforms. They handle inquiries related to flight bookings, cancellations, delays, baggage issues, and general travel information. These agents aim to resolve customer concerns quickly and efficiently, often working alongside traditional phone and email support teams. Their role is crucial for providing prompt, convenient, and accessible assistance to travelers around the clock.

What are the key skills and qualifications needed to thrive as an airline chat support?

To thrive as an Airline Chat Support agent, you need strong customer service skills, clear written communication, and a good understanding of airline policies, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat software, and reservation tools is typically required. Patience, problem-solving abilities, and a calm demeanor under pressure help agents stand out in this role. These skills are crucial for efficiently resolving passenger inquiries, ensuring customer satisfaction, and maintaining the airline's reputation.

What are some common challenges faced by airline chat support, and how can applicants prepare for them?

Airline Chat Support representatives often handle high volumes of customer inquiries, ranging from booking issues to flight disruptions, sometimes all at once. A common challenge is effectively managing multiple conversations simultaneously while maintaining accuracy and a friendly tone under pressure. Applicants can prepare by honing their multitasking skills, learning to use chat support software efficiently, and familiarizing themselves with common airline policies. Continuous training and teamwork also help in resolving complex cases quickly and accurately.

What is the difference between Airline Chat Support vs Airline Customer Service Representative?

AspectAirline Chat SupportAirline Customer Service Representative
CredentialsHigh school diploma or equivalent; training on chat platformsHigh school diploma or equivalent; training on phone and in-person service
Work EnvironmentRemote or office-based, online chat platformsAirport counters, call centers, or office settings
Employer & Industry UsageAirlines, travel agencies, online booking platformsAirlines, airports, travel agencies
Common Search & ComparisonFocuses on online communication skills and digital toolsEmphasizes direct customer interaction and problem-solving

Airline Chat Support primarily involves assisting customers via online chat platforms, focusing on digital communication skills. In contrast, Airline Customer Service Representatives handle face-to-face or phone interactions, providing in-person or voice support. Both roles require customer service skills but differ in work environment and communication methods.

What are popular job titles related to Airline Chat Support jobs?

For Airline Chat Support jobs, the most frequently searched job titles are:

Infographic showing various Airline Chat Support job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,179 per year, or $26 per hour.

Customer Service Agent

Palatine, IL • On-site

Addison Group
See more jobs at Addison Groupexternal

$20 - $21/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 19 days ago

Job description

Job Title: Customer Service Agent

Industry: Transportation / Logistics

Location (City, State): Palatine, IL

Assignment Type: Contract-to-Hire

Pay: $20 - $21 / hour

Available shifts:

  • Monday-Friday, 9am - 6pm or 9:30am - 6:30pm
  • Monday-Friday, 12pm - 9pm
  • Tuesday-Friday, 9am - 6pm & Saturday 7am - 4pm
  • Overnight 8pm - 6am

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Addison Group is hiring on behalf of our client, a growing transportation and logistics company experiencing continued expansion. As their delivery business grows, they are adding customer-focused professionals to support a high-volume operation while providing exceptional service throughout the delivery process.

Job Description:

The Customer Service Agent serves as the primary point of contact for customers regarding deliveries. This role supports customers by phone, email, and chat, providing shipment updates, scheduling assistance, issue resolution, and proactive communication. The ideal candidate is organized, thrives in a fast-paced environment, and enjoys delivering an outstanding customer experience.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, live chat, and internal ticketing systems.
  • Provide shipment status updates, delivery scheduling assistance, and appointment coordination.
  • Investigate and resolve delivery concerns by partnering with internal departments and external vendors.
  • Handle customer escalations with professionalism while identifying effective solutions.
  • Maintain accurate documentation of customer interactions and shipment updates.
  • Manage multiple tasks simultaneously while maintaining a high level of accuracy.
  • Process customer requests efficiently and meet established productivity and quality goals.
  • Deliver a positive customer experience on every interaction.

Qualifications:

  • High school diploma or equivalent required.
  • Minimum of one year of customer service or call center experience.
  • Logistics, transportation, airline, or supply chain experience is a plus.
  • Proficiency with Microsoft Outlook and Excel.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Comfortable working in a fast-paced, high-volume environment.
  • Ability to multitask, prioritize, and remain organized.
  • Positive attitude with a strong work ethic and desire to exceed expectations.

Perks:

  • Opportunity to join a rapidly growing organization.
  • Excellent training and onboarding program.
  • Supportive leadership and collaborative team environment.
  • Modern office with employee-focused amenities.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.