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Aircraft Customer Support Engineer Jobs (NOW HIRING)

VAST Data

Customer Support Engineer

Seattle, WA · On-site

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

VAST Data

Customer Support Engineer

New York, NY · On-site

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

VAST Data

Customer Support Engineer

Raleigh, NC · On-site

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

VAST Data

Customer Support Engineer

Dallas, TX · On-site

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

VAST Data

Customer Support Engineer

San Francisco, CA · On-site

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

Nastech Global

Customer Support Engineer

Melbourne, FL · On-site

Customer Support Engineer - AEMS Platform & Reliance Location: Melbourne, FL (onsite) Job Type: Full time LINUX and Windows Operating Systems C, Java & Oracle Database SQL, shell scripting, ability ...

VAST Data

Customer Support Engineer

San Jose, CA · On-site

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

VAST Data

Customer Support Engineer

Lehi, UT · On-site

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

Trumpf

Customer Support Engineer

Costa Mesa, CA · On-site

$34.41 - $57.56/hr

Customer Support Engineer California TRUMPF is looking for a Customer Support Engineer in California to help customers get the most from our sheet metal processing and laser technology solutions. In ...

New

Jobgether

As a Customer Support Engineer, you'll help developers and businesses solve complex technical challenges involving databases, applications, infrastructure, and production environments. You'll work ...

New

Sauce Labs Inc.

Customer Support Engineer

Boston, MA · On-site

We are looking for an experienced Customer Support Engineer that can work with our Enterprise-level customers. It requires experience in the world of development, an interest in solving technical ...

ALVEST

Customer Support Engineer

Windsor, CT · On-site

$70K - $80K/yr

The Product Support Engineer serves as the primary technical liaison between customers, sales and service organizations, manufacturing, quality, and engineering teams. This role is responsible for ...

Chipright

WI · On-site

Customer Support Engineer (Consultant) As part of this team, you will be guiding the customers to success. Our hyperspectral system hardware and software is used by companies all around the world.

KLA Corporation

Customer Support Engineer

Boise, ID

$25.15 - $42.75/hr

Provides assistance to Installation Engineers and less experienced CSEs in resolving problems. A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ...

KLA Corporation

Customer Support Engineer

Boise, ID

$25.15 - $42.75/hr

Provides assistance to Installation Engineers and less experienced CSEs in resolving problems. A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ...

KLA Corporation

Customer Support Engineer

Boise, ID · On-site

Provides assistance to Installation Engineers and less experienced CSEs in resolving problems. A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ...

Fictiv

Customer Support Engineer

Schaumburg, IL · On-site

The Customer Support Engineer promotes sales of Misumi products through various support channels and provides technical design support to customers, ensuring compliance with quality standards and ...

Orbotech

Customer Support Engineer

Malta, NY

$29.19 - $49.62/hr

... The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital ...

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Aircraft Customer Support Engineer information

See salary details

$48.5K

$80.8K

$119K

How much do aircraft customer support engineer jobs pay per year?

As of Sep 9, 2026, the average yearly pay for aircraft customer support engineer in the United States is $80,789.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $95,500.00 per year, depending on experience, location, and employer.

What does an aircraft customer support engineer do?

An Aircraft Customer Support Engineer provides technical assistance to airlines, aircraft operators, and maintenance teams to ensure the safe and efficient operation of aircraft. They are responsible for troubleshooting issues, interpreting technical documentation, and coordinating solutions between manufacturers and customers. These engineers may also conduct training, manage warranty claims, and support ongoing maintenance and repair activities. Their role is crucial in minimizing aircraft downtime and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as an aircraft customer support engineer?

To thrive as an Aircraft Customer Support Engineer, you need a solid background in aerospace engineering, troubleshooting skills, and a relevant engineering degree. Familiarity with aircraft maintenance software, technical manuals, and regulatory compliance systems like FAA or EASA certifications is often required. Strong communication, problem-solving, and customer service skills help you effectively address client concerns and coordinate with cross-functional teams. These abilities ensure timely and accurate technical support, fostering customer satisfaction and safety in aviation operations.

What are the main challenges faced by aircraft customer support engineers in handling client issues post-delivery?

Aircraft Customer Support Engineers often encounter challenges such as diagnosing complex technical issues remotely, coordinating with multiple teams, and managing time-sensitive requests from clients who rely on minimal downtime. They must balance technical troubleshooting with clear communication, ensuring clients understand both the problem and the solution. Building strong, trust-based relationships with clients and internal engineering teams is key, and adaptability is essential as each support case can be unique and urgent.

What is the difference between Aircraft Customer Support Engineer vs Aircraft Maintenance Technician?

AspectAircraft Customer Support EngineerAircraft Maintenance Technician
Required CredentialsEngineering degree, certifications like FAA A&P, customer support trainingFAA A&P certification, technical training
Work EnvironmentOffice settings, customer sites, airline or OEM support centersHangars, repair stations, on-site aircraft maintenance
Employer & Industry UsageOEMs, airlines, maintenance providersMaintenance facilities, airlines, repair stations
Common Search & ComparisonCustomer support, technical support, troubleshootingAircraft repair, maintenance, inspections

The Aircraft Customer Support Engineer primarily focuses on providing technical support and troubleshooting for clients, often working in office or customer site environments. In contrast, Aircraft Maintenance Technicians perform hands-on repairs and inspections on aircraft. While both roles require technical certifications, the Customer Support Engineer emphasizes communication and support skills, whereas Maintenance Technicians focus on physical maintenance tasks.

What are popular job titles related to Aircraft Customer Support Engineer jobs?

For Aircraft Customer Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various Aircraft Customer Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $80,789 per year, or $38.8 per hour.

Customer Support Engineer

Seattle, WA • On-site

VAST Data
Software Development • 201 - 500 employees
Learn more about VAST Dataexternal

Full-time

Re-posted 29 days ago

Job description

Description
VAST Data is looking for a Customer Support Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"VAST's data management vision is the future of the market." - Forbes
VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history.
Summary
As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST "Flight Crew" for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer.
The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can't. You will also be involved in developing and testing and solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems.
The Role
  • Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
  • Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
  • Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure.
  • Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
  • Submit and manage Feature Requests and/or Bugs into product marketing and development teams.
  • Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations.
  • Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
  • Support and guide VAST data account teams on account technical status and activities.
  • Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction

Requirements
  • Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions.
  • Ability to manage own time and case load with rapidly changing priorities
  • Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world.
  • Knowledge and working experience in common Linux system administration tasks and Linux OS in general.
  • Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
  • Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
  • Significant experience required in the areas of file systems and scale-out NAS Implementation
  • An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing.
  • Excellent business written and verbal communication and presentation skills.
  • An advantage to candidates that have hands-on lab and hardware management experience.
  • An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up.
  • MS or B.Sc. in CS, CE, EE or related fields.
  • Ability to travel. To be successful in this role, you will need to travel around 20% of the time.
  • Rotational weekend shift once every 8-12 weeks and occasional holiday coverage.

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