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Airbnb Communications Jobs (NOW HIRING)

Airbnb is powered by our Guests & Hosts. Our teams work on everything from driving improvements for ... The communication branch owns the tools used daily by millions of guests and hosts, including ...

Airbnb's mission is to create a world where anyone can belong anywhere. Airbnb Payments team ... Excellent communication and collaboration skills. Proven experience working with many engineering ...

Software Engineer, Infrastructure

OR · Remote

$172K - $204K/yr

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong ... You have excellent communication skills and the ability to work well within a team and with teams ...

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has ... Strong communication skills with experience driving initiatives that span across teams, departments ...

Trust is the real energy source that drives Airbnb... " - Brian Chesky, Airbnb Co-Founder & CEO ... Communication & Collaboration: Deliver robust, leadership-ready research with rigorous analysis ...

... and communications for Airbnb's employees and senior leadership. You can concept a themed experience in the morning and finalize a vendor SOW in the afternoon - and you hold a high bar for quality ...

Every day, millions of Airbnb customers are reached via our streamlined platform over comprehensive ... Strong communication skills with experience driving initiatives that span across teams, departments ...

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has ... Excellent communication and collaboration skills. Proven experience working with many engineering ...

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Airbnb Communications information

See salary details

$62.5K

$110.7K

$137.5K

How much do airbnb communications jobs pay per year?

As of Aug 16, 2026, the average yearly pay for airbnb communications in the United States is $110,693.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,500.00 and $130,000.00 per year, depending on experience, location, and employer.

What are the main challenges faced by professionals in Airbnb Communications, and how can they be managed effectively?

Professionals in Airbnb Communications often face the challenge of addressing diverse stakeholder needs, from guests and hosts to media outlets and regulatory bodies. Managing real-time crises, such as negative publicity or policy changes, requires quick thinking and careful coordination with cross-functional teams like legal, customer service, and public policy. Developing proactive communication strategies and staying updated on industry trends are essential for building trust and maintaining Airbnb’s positive reputation. Effective collaboration and adaptability are key skills to navigate the dynamic environment successfully.

What does an Airbnb Communications professional do?

An Airbnb Communications professional is responsible for managing and shaping the public image of Airbnb. They handle media relations, draft press releases, and create strategies to effectively communicate the company’s messages to the public, stakeholders, and employees. This role involves working closely with executives, marketing teams, and sometimes crisis management to ensure that Airbnb’s reputation is maintained and enhanced. Their work also includes responding to media inquiries, monitoring public sentiment, and supporting internal communication initiatives.

What are the key skills and qualifications needed to thrive in Airbnb Communications, and why are they important?

To thrive in Airbnb Communications, you need expertise in public relations, media strategy, and brand messaging, often supported by a degree in communications, journalism, or a related field. Familiarity with media monitoring tools, social media management platforms like Sprout Social or Hootsuite, and crisis communication systems is typical. Exceptional written and verbal communication, creativity, and the ability to build relationships with diverse stakeholders are critical soft skills. These abilities ensure effective storytelling, reputation management, and alignment with Airbnb’s brand values in a dynamic, public-facing environment.

What is the difference between Airbnb Communications vs Customer Support Specialist?

AspectAirbnb CommunicationsCustomer Support Specialist
Required CredentialsCommunication skills, customer service experience, familiarity with Airbnb platformCustomer service skills, problem-solving, technical knowledge
Work EnvironmentRemote or office-based, focused on communication and brand messagingCall centers, remote or on-site, focused on resolving customer issues
Employer & Industry UsageAirbnb, hospitality, travel industryVarious industries including travel, retail, tech
Search & Comparison IntentUnderstanding roles related to Airbnb's communication strategiesCustomer support roles in similar industries

Airbnb Communications primarily focuses on managing brand messaging, public relations, and internal/external communication strategies for Airbnb. In contrast, a Customer Support Specialist handles direct customer inquiries, troubleshooting, and issue resolution. While both roles require strong communication skills, Airbnb Communications emphasizes strategic messaging, whereas Customer Support Specialists focus on customer satisfaction and problem-solving.

More about Airbnb Communications jobs

What cities are hiring for Airbnb Communications jobs?

Cities with the most Airbnb Communications job openings:

What states have the most Airbnb Communications jobs?

States with the most job openings for Airbnb Communications jobs include:

Infographic showing various Airbnb Communications job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 85% Full Time, 11% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $110,693 per year, or $53.2 per hour.

Senior Staff Engineer, Communication & Connectivity

Airbnb

Remote

$107K - $146K/yr

Full-time

Re-posted 24 days ago


Airbnb rating

6.1

Company rating: 6.1 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

15th of 21 rated holiday rentals


Job description

The Community You Will Join:

Airbnb is powered by our Guests & Hosts. Our teams work on everything from driving improvements for the end-to-end Host and Guest experience to launching new product verticals from the ground up. Our job is to build world-class, comprehensive platforms and features to create high quality experiences for our outstanding guest and host communities.

Within our Guest & Host organization is the Communication and Connectivity team. The communication branch owns the tools used daily by millions of guests and hosts, including Messaging (2nd most used surface within Airbnb), push notifications, and other deep integrations with key operating system features. The connectivity branch is responsible to connect hosts together through various ways, it also built a platform to connect 3rd party partners from various domains with Airbnb. The communication and connectivity team has engineers cover multiple disciplines including web engineers, native engineers, backend engineers, data engineers, and machine learning engineers. The role posted here will focus on general backend architecture and application of AI technologies. 

The Difference You Will Make:

As a senior technical individual contributor, you will partner closely with our senior leaders across the broader technical organization. Although you will be at one of our highest levels of seniority, all individual contributors at Airbnb are Software Engineers which means we expect you to be hands on and contribute code.

A Typical Day:

  • Working closely with cross functional teams including design, product marketing, prototyping and others to envision a unique, delightful, extensible guest-host communication  experience.
  • Envision and build a scalable foundation for reaching out hosts in need through notifications 
  • Exploring ways to uplift our partner integration platform leveraging the advanced AI technology
  • Understand how key technical decisions will drive business outcomes and deliver frameworks and platforms that improve delivery with high-quality to those outcomes
  • Performing design and code reviews and advise/mentor other engineers at Airbnb 

Your Expertise:

  • 12+ years relevant experience in a fast paced, high growth tech environment
  • BS, MS or PhD in Computer Science or related field
  • Experience building, leading, and architecting full-stack products and systems at enterprise scale with a great impact
  • Experience in applying modern artificial intelligence technologies to products and development cycles
  • Technical leadership: hands on experience leading project teams, setting technical direction and strategy, and working cross functionally with Product and Data Science teams
  • Strong communication and collaboration skills. Examples of working across teams and organizations on technical initiatives.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.


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