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Airbnb Agent Jobs (NOW HIRING)

Vacations Worldwide

* Data Scientist, Inference - Community Support - Airbnb, Remote USA Data Scientist, Inference ... policies, automation, agent tooling, routing changes. That means experiment design, quasi ...

airbnb, Inc.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has ... Advancing our AI-assisted development platform: agent skills and tool integrations, the evaluation ...

airbnb, Inc.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has ... Serve as an objective, centralized evaluator of agent quality metrics -- ensuring consistent ...

Experimentation Jobs

$200 - $250/hr

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has ... agent performance. #J-18808-Ljbffr

airbnb, Inc.

Identify pain points in customer support operations and work with product leadership to improve experiences for our guest, host and agent community In addition, you will leverage Airbnb's rich and ...

airbnb, Inc.

At Airbnb, we're driven by our mission to create a world where anyone can belong anywhere. The ... agent performance. * Collaborate across engineering, ML, design, data science, and policy to build ...

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Airbnb Agent information

What is an Airbnb agent?

An Airbnb Agent is a professional who assists property owners in managing their Airbnb listings and guests. Their responsibilities may include communicating with guests, coordinating cleaning and maintenance, handling bookings, optimizing listing descriptions and pricing, and providing customer service. By hiring an Airbnb Agent, property owners can save time and ensure a positive experience for their guests, potentially increasing their property's occupancy and ratings.

What are the key skills and qualifications needed to thrive as an Airbnb agent, and why are they important?

To thrive as an Airbnb Agent, you need expertise in hospitality, customer service, property management, and a good understanding of local rental regulations. Familiarity with the Airbnb platform, channel management tools, and booking or calendar software is typically required. Excellent communication, problem-solving, and organizational skills help agents build positive guest relationships and handle issues efficiently. These abilities are crucial for ensuring high guest satisfaction, maximizing occupancy rates, and maintaining compliance with platform standards.

What are some common challenges Airbnb agents face when managing multiple properties, and how can they be addressed?

Airbnb Agents often juggle multiple listings, which can lead to challenges such as coordinating check-ins and check-outs, maintaining consistent communication with guests, and ensuring timely cleaning and maintenance. To address these, many agents use property management software to automate bookings and messaging, work with reliable cleaning services, and establish clear protocols for guest interactions. Staying organized and leveraging technology helps agents provide a seamless guest experience and manage workload efficiently.

What is the difference between Airbnb Agent vs Vacation Rental Coordinator?

AspectAirbnb AgentVacation Rental Coordinator
CredentialsCustomer service, hospitality, basic sales skillsCustomer service, hospitality, property management experience
Work EnvironmentOnline platform, remote or office-basedOn-site property visits, coordination with hosts and guests
Employer & IndustryAirbnb hosts, property management companiesVacation rental companies, property managers
Common Search IntentCustomer support, booking assistance, platform navigationProperty management, guest communication, booking coordination

While both roles involve working within the vacation rental industry, an Airbnb Agent primarily focuses on assisting guests and managing bookings on the Airbnb platform. In contrast, a Vacation Rental Coordinator handles broader property management tasks, including coordinating guest stays, maintenance, and overall property operations. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

How much do Airbnb agents make?

Airbnb agents, often involved in guest communication, booking management, and property support, typically earn an hourly wage or salary that varies by location and experience. On average, they can make between $12 and $25 per hour, with some full-time roles offering annual salaries ranging from $25,000 to $50,000. Compensation may also include bonuses or commissions based on performance and responsibilities.

How to become an Airbnb agent?

To become an Airbnb agent, you typically need customer service or hospitality experience, strong communication skills, and familiarity with the Airbnb platform. Some roles may require training on platform policies and tools, and having a flexible schedule can be beneficial. Certification is not usually required but can enhance credibility in managing guest relations and property listings.

What states have the most Airbnb Agent jobs?

States with the most job openings for Airbnb Agent jobs include:

What are popular job titles related to Airbnb Agent jobs?

For Airbnb Agent jobs, the most frequently searched job titles are:

Infographic showing various Airbnb Agent job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution.

Senior Machine Learning Engineer, Assistance Engineering

Remote

Airbnb
Hospitality Services • 5 - 10K employees
Learn more about Airbnbexternal

$107K - $146K/yr

Full-time

Re-posted 23 days ago

Airbnb rating

7.3

Company rating: 7.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

The Community You Will Join:

Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb. 

Our ML team in Assistance Engineering is the team responsible for adopting the Agentic AI technologies to enable an intelligent, scalable and exceptional customer service experience. We are responsible for developing the Chat AI assistant, Voice AI Assistant and Human agent Assistant! The team is constantly exploring the SOTA Agentic architecture, develops and enhances various AI models, ML services and leverages tools including SFT, Reinforcement learning, Distillation, RAG/Search,  LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.

The Difference You Will Make:

We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb. 

You will build and leverage cutting edge AI technologies to transform Airbnb's customer service by delivering personalized, easy-to-use and proactive customer service experience. 

Many of the initiatives you'll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.

A Typical Day: 

  • Champion the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
  • Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
  • Learn and share the latest AI/ML technologies with the team.


Your Expertise:

  • PhD or Master's degree w/ 6+ YOE in Computer Science, Machine Learning, Artificial Intelligence, or a related technical field - or equivalent industry experience
  • Hands-on expertise in LLM, including pretraining, fine-tuning (SFT, RLHF, GRPO), prompt engineering, RAG architectures, and LLM evaluation frameworks
  • Experience building Agentic AI systems - including multi-agent orchestration, tool-use, planning, memory, and autonomous reasoning pipelines (e.g., ReAct, LangGraph, AutoGen, or similar)
  • Experience of shipping production-grade ML/AI systems at scale, with deep understanding of ML infrastructure, model serving, and MLOps best practices
  • Excellent communication skills with the ability to collaborate effectively across Engineering, Product, and Design organizations

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

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