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Airbnb Assistant Jobs (NOW HIRING)

Airbnb

Senior Machine Learning Engineer, Payments

$107K - $146K/yr

... airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a ...

Airbnb

Senior Staff Machine Learning Engineer, Guest & Host

$107K - $146K/yr

... airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a ...

Airbnb

Senior Machine Learning Engineer, Payments

$107K - $146K/yr

... airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a ...

Airbnb

Staff Software Engineer, Build (Bazel)

... airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a ...

Airbnb

Staff Backend Engineer - Ads Platform

... airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a ...

Airbnb

Product Manager, Search

San Francisco, CA · On-site

... airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a ...

Airbnb

Data Scientist, Platform

... airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a ...

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Airbnb Assistant information

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How much do airbnb assistant jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for airbnb assistant in the United States is $20.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $27.64 per hour, depending on experience, location, and employer.

What is an Airbnb Assistant?

An Airbnb Assistant is a person who helps Airbnb hosts manage their short-term rental properties. Their duties often include communicating with guests, handling bookings, organizing cleaning and maintenance, and ensuring the property is ready for each stay. They may also assist with listing management, guest check-ins and check-outs, and resolving guest issues. By taking on these responsibilities, an Airbnb Assistant allows hosts to save time and provide a better guest experience.

What are the key skills and qualifications needed to thrive as an Airbnb Assistant, and why are they important?

To thrive as an Airbnb Assistant, you need strong organizational skills, attention to detail, and experience in hospitality or customer service. Familiarity with Airbnb's platform, property management tools, and communication apps like Slack or WhatsApp is typically required. Excellent interpersonal skills, problem-solving ability, and responsiveness set top performers apart in this role. These capabilities ensure smooth guest experiences, efficient operations, and positive reviews, all of which are vital for property success.

What are some typical challenges an Airbnb Assistant faces when managing multiple properties, and how can they be addressed?

Airbnb Assistants often juggle various tasks such as guest communication, scheduling cleanings, and coordinating maintenance across multiple properties. A common challenge is ensuring timely responses to guests while managing overlapping check-ins and check-outs. Using property management software and maintaining clear checklists can help streamline these processes. Effective communication with cleaning and maintenance teams is essential for smooth turnovers, and proactively addressing guest concerns can lead to better reviews and repeat bookings.

What is the difference between Airbnb Assistant vs Property Manager?

AspectAirbnb AssistantProperty Manager
CredentialsNone typically required, some experience in hospitality or customer service helpfulOften requires real estate, hospitality, or property management certifications
Work EnvironmentRemote or on-site, focused on supporting Airbnb hostsOn-site or remote, managing multiple properties or a portfolio
Employer & IndustryAirbnb hosts, short-term rental industryReal estate firms, property management companies, hospitality industry
Common TasksAssist with guest communication, cleaning coordination, listing managementOversee property maintenance, tenant relations, leasing, and operations

While both roles support property-related functions, an Airbnb Assistant primarily helps individual hosts with guest and listing support, whereas a Property Manager oversees multiple properties and handles broader operational responsibilities.

How do you become an Airbnb assistant?

To become an Airbnb assistant, candidates typically need strong communication and customer service skills, familiarity with the Airbnb platform, and the ability to manage bookings, guest inquiries, and property maintenance. Relevant experience in hospitality or property management can be beneficial, and some roles may require flexible scheduling or remote work capabilities.

How much do Airbnb assistants make?

Airbnb assistants typically earn between $12 and $20 per hour, depending on experience, location, and responsibilities. Some may also receive tips or bonuses for excellent service, and the role often requires strong communication and organizational skills.

What cities are hiring for Airbnb Assistant jobs?

Cities with the most Airbnb Assistant job openings:

What states have the most Airbnb Assistant jobs?

States with the most job openings for Airbnb Assistant jobs include:

What are popular job titles related to Airbnb Assistant jobs?

For Airbnb Assistant jobs, the most frequently searched job titles are:

Infographic showing various Airbnb Assistant job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $43,170 per year, or $20.8 per hour.

Senior Machine Learning Engineer, Assistance Engineering

Remote

Airbnb
Hospitality Services • 5 - 10K employees
Learn more about Airbnbexternal

$196K - $227K/yr

Full-time

Re-posted 21 days ago

Airbnb rating

7.3

Company rating: 7.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

5th of 21 rated holiday rentals

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.
Our ML team in Assistance Engineering is the team responsible for adopting the Agentic AI technologies to enable an intelligent, scalable and exceptional customer service experience. We are responsible for developing the Chat AI assistant, Voice AI Assistant and Human agent Assistant! The team is constantly exploring the SOTA Agentic architecture, develops and enhances various AI models, ML services and leverages tools including SFT, Reinforcement learning, Distillation, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.
The Difference You Will Make:
We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.
You will build and leverage cutting edge AI technologies to transform Airbnb's customer service by delivering personalized, easy-to-use and proactive customer service experience.
Many of the initiatives you'll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.
A Typical Day:
  • Champion the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
  • Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
  • Learn and share the latest AI/ML technologies with the team.

Your Expertise:
  • PhD or Master's degree w/ 6+ YOE in Computer Science, Machine Learning, Artificial Intelligence, or a related technical field - or equivalent industry experience
  • Hands-on expertise in LLM, including pretraining, fine-tuning (SFT, RLHF, GRPO), prompt engineering, RAG architectures, and LLM evaluation frameworks
  • Experience building Agentic AI systems - including multi-agent orchestration, tool-use, planning, memory, and autonomous reasoning pipelines (e.g., ReAct, LangGraph, AutoGen, or similar)
  • Experience of shipping production-grade ML/AI systems at scale, with deep understanding of ML infrastructure, model serving, and MLOps best practices
  • Excellent communication skills with the ability to collaborate effectively across Engineering, Product, and Design organizations

Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$196,000-$227,000 USD

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