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Air Transit Customer Service Jobs (NOW HIRING)

Cape Air

Customer Service Agent

East Boston, MA · On-site

$16.75 - $22.50/hr

Check in passengers and baggage using Cape Air's reservation system * Make passenger reservations ... customer service skills required • Ability to interact effectively with others • Ability to ...

Air Lift Company

Customer Service Representative

Lansing, MI · On-site

$14.25 - $19.50/hr

Air Lift supplies the automotive aftermarket with load assist products and performance suspensions for show and track. Our goal is to consistently provide products and services that meet and exceed ...

Air Lift Company

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

Air Lift supplies the automotive aftermarket with load assist products and performance suspensions for show and track. Our goal is to consistently provide products and services that meet and exceed ...

SHAWNEE MASS TRANSIT DISTRICT

Transit Driver

Metropolis, IL · On-site

$14.75 - $18.75/hr

Transit Driver SMTD is looking for both full time and part time transit drivers. Responsible for ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

Air Lift Company

Customer Service Representative

Lansing, MI · On-site

$14.25 - $19.50/hr

Air Lift supplies the automotive aftermarket with load assist products and performance suspensions for show and track. Our goal is to consistently provide products and services that meet and exceed ...

SHAWNEE MASS TRANSIT DISTRICT

Transit Driver

Karnak, IL · On-site

$15 - $19.25/hr

Transit Driver SMTD is looking for both full time and part time transit drivers. Responsible for ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

SHAWNEE MASS TRANSIT DISTRICT

Transit Driver

Mounds, IL · On-site

$14.50 - $18.50/hr

Transit Driver SMTD is looking for both full time and part time transit drivers. Responsible for ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

SHAWNEE MASS TRANSIT DISTRICT

Transit Driver

Vienna, IL · On-site

$15.25 - $19.50/hr

Transit Driver SMTD is looking for both full time and part time transit drivers. Responsible for ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

SHAWNEE MASS TRANSIT DISTRICT

Transit Driver

Anna, IL · On-site

$15.50 - $20/hr

Transit Driver SMTD is looking for both full time and part time transit drivers. Responsible for ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

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Air Transit Customer Service information

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$9

$18

$26

How much do air transit customer service jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for air transit customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are popular job titles related to Air Transit Customer Service jobs?

For Air Transit Customer Service jobs, the most frequently searched job titles are:

Customer Service Representative

Rochester, NY • On-site

Turnbull Heating Air
Individual, Family and Community Social Assistance • 1 - 10 employees
Learn more about Turnbull Heating Airexternal

$20 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Customer Service Representative – Keep Turnbull Heating Air Operations Running Smoothly


Job Overview

  • Company: Turnbull Heating & Air 
  • Salary/Pay Rate: $20 - $25 per hour
  • Location: Rochester, NY (Onsite)
  • Job/Employment Type: Full Time
  • Project Scope: Residential and Commercial HVAC Operations
  • Mandatory Licences & Certifications: None Required


The Opportunity

Turnbull Heating & Air is looking for a friendly, organized, and customer-focused Customer Service Representative to join our team. In this role, you’ll be one of the first points of contact for our customers, helping them schedule service, answering questions, coordinating appointments, and making sure every customer has a great experience from the first call through the completion of their service.


How You Will Make an Impact

  • Answer incoming customer calls, emails, and inquiries in a professional and friendly manner
  • Schedule and coordinate HVAC service and maintenance appointments
  • Listen to customers, understand their needs, and provide helpful solutions
  • Residential lead coordination (Scheduling sales appointments for sales/PMs)
  • Dispatch and coordinate technicians based on customer needs and availability 
  • On-Call Dispatch Rotation - Taking all after-hours residential service calls and dispatching the on-call technician when necessary
  • Confirm appointments and communicate schedule changes with customers
  • Follow up with customers regarding completed services, estimates, and future appointments
  • Maintain accurate customer information and service records
  • Communicate with technicians and internal team members to ensure smooth daily operations
  • Handle customer concerns professionally and work toward timely resolutions
  • Provide information about services, maintenance plans, and company offerings
  • Help keep the schedule organized and maximize technician efficiency
  • Deliver an exceptional customer experience at every interaction



Required Qualifications & Experience

  • Previous customer service, call center, scheduling, dispatch, or office experience preferred
  • Excellent verbal and written communication skills
  • Friendly, professional, and positive attitude
  • Strong organizational and multitasking abilities
  • Comfortable handling a high volume of calls and customer interactions
  • Ability to remain calm and professional when dealing with upset or frustrated customers
  • Strong attention to detail and follow-through
  • Comfortable learning HVAC terminology, services, and processes
  • Basic computer skills and ability to learn scheduling and customer management software
  • Reliable, dependable, and willing to be a team player


Compensation & Benefits

  • 401(k) retirement savings program.
  • Comprehensive health, dental, and vision insurance.
  • Weekly pay cycle with overtime and commission potential.
  • Paid time off including vacation, sick time, and recognized holidays.
  • Paid parental leave for maternity and paternity.
  • Robust referral bonus and project completion bonus programs.
  • Continuous safety, manufacturer, and technical training opportunities.
  • Uniforms provided and access to exclusive company events.


About Us

Turnbull Heating & Air is your trusted HVAC partner serving Rochester, Buffalo, and Syracuse, NY. We are a premier service provider committed to delivering superior quality, safety, and customer satisfaction. Our mission is to set the industry standard in technical excellence while fostering a workplace culture defined by integrity, innovation, respect, and sustainability.


Equal Employment Opportunity Statement

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

Ready to elevate your HVAC career with a company that values specialization, safety, and integrity? Apply today and become part of the Turnbull Heating Air team.

Apply