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What is the difference between Aimbridge vs Hotel Front Desk Agent?

AspectAimbridgeHotel Front Desk Agent
CredentialsTypically requires hospitality or customer service experience, sometimes certifications in hospitality managementHigh school diploma or equivalent; customer service skills often preferred
Work EnvironmentHotels, resorts, and hospitality management companiesFront desk of hotels, resorts, and lodging establishments
Employer & Industry UsageUsed by hotel management companies like Aimbridge HospitalityCommonly employed directly by hotels and resorts
Search & Comparison IntentPeople comparing hotel management roles with operational or administrative positionsIndividuals seeking front desk or guest service roles in hotels

In summary, Aimbridge refers to a hospitality management company that oversees multiple hotel properties, often employing roles like hotel front desk agents. A Hotel Front Desk Agent is a specific role within hotels, focusing on guest services. While Aimbridge manages hotel operations, the front desk agent is a frontline staff member working directly with guests.

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Infographic showing various Aimbridge job openings in Michigan as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution.

Marriott Pontiac at Centerpoint - Server AM

Aimbridge Hospitality

Pontiac, MI • On-site

Full-time

Re-posted 14 days ago

Aimbridge Hospitality rating

5.9

Company rating: 5.9 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

65th of 108 rated hotels

Job description


Join Our Team as a Server!

As a Server, youre the heartbeat of the dining experience blending great communication, multitasking magic, and solid food and drink know-how to make every guest feel like a VIP. Youll take orders with confidence, serve with style, and keep the service area spotless and organized. All this while following company standards and safety guidelines to ensure every shift runs smoothly and every meal is memorable.

KEY SKILLS/RESPONSIBILITIES

  • Guest Experience Guru: Create warm, memorable dining moments by greeting guests with a smile, taking accurate orders, and making sure every need is met from start to finish.
  • Menu Mastermind: Know the menu inside and out from ingredients and dietary needs to daily specials and alcohol service guidelines so you can guide guests like a pro.
    Accuracy Ace: Deliver food and drinks quickly and flawlessly, with attention to detail that keeps orders spot-on and guests happy.
  • Table Tactician: Juggle multiple tables with ease, keeping service smooth, spaces clean, and your cool in high-pressure moments.
  • Payment Pro: Handle transactions with precision, close checks confidently, and follow all company and security protocols like a seasoned cashier.
  • Cleanliness Champion: Keep the service area spotless and safe, following hygiene regulations and certification standards without missing a beat.
  • Stamina Specialist: Stay energized and on your feet lifting, bending, and moving with strength and endurance throughout your shift.

EDUCATION & EXPERIENCE

  • High school diploma or equivalent preferred.
  • Previous experience in hospitality or food & beverage service is a plus.
  • Strong interpersonal and communication skills, with the ability to engage with guests and coworkers professionally.
  • Must obtain and maintain any required certifications (e.g., Alcohol Awareness, Food Handlers Card) as per state regulations.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

PROPERTY INFORMATION:
Newly Renovated Lobby, Meeting space and brand New Restaurant 'Woodward's'. Travelers will experience Comfort, convenience and contemporary style at the Auburn Hills Marriott Pontiac. Located right off of highway I-75, our hotel provides easy access to a plethora of dynamic destinations. Visitors can spend the day making memories at Auburn Hills, Detroit Zoo, M1 Concourse, Bloomfield Hills and Somerset Mall, or take care of business while enjoying convenience to Volkswagen, GM Powertrain and Chrysler Headquarters. After adventures are done, guests can retreat to our upscale rooms and suites. They can lounge on our pillow top mattresses as their view their favorite shows on our new 50' flat-panel TVs. Satisfy cravings by ordering room service, or visit our newly-renovated Woodward's Restaurant and Lounge for breakfast, lunch, dinner, drinks, and hors d'oeuvres.


Application deadline for Colorado positions:

What Aimbridge Hospitality employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Aimbridge Hospitality logo

About Aimbridge Hospitality

Sourced by ZipRecruiter

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

2003

Social media

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