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Ai Transformation Manager Jobs in Indiana (NOW HIRING)

Crowe LLP

AI Enablement Manager

Indianapolis, IN · On-site

Qualifications * 5-8+ years of experience in technology enablement, learning and development, digital or AI transformation, or change management - including demonstrated ownership of programs end-to ...

Crowe LLP

AI Enablement Manager

Fort Wayne, IN · On-site

Qualifications * 5-8+ years of experience in technology enablement, learning and development, digital or AI transformation, or change management - including demonstrated ownership of programs end-to ...

Crowe LLP

AI Enablement Manager

South Bend, IN · On-site

Qualifications * 5-8+ years of experience in technology enablement, learning and development, digital or AI transformation, or change management - including demonstrated ownership of programs end-to ...

CBIZ

AI and Automation Director

Indianapolis, IN · Hybrid

... management and consulting services to government-sponsored health care programs (primarily state ... The role is focused on driving AI transformation, improving organization AI literacy, creating ...

Deloitte

Technology Strategy Manager

Indianapolis, IN · On-site

Managing day-to-day client interactions, project plans, deliverables, and team coordination across ... and AI transformation. Tech Strategy, part of Strategy Offering, helps clients unlock business ...

Deloitte

Business Strategy Manager

Indianapolis, IN · On-site

As a manager on the Business Strategy team, you will be responsible for: * Leading day-to-day ... AI transformation. Deloitte's Business Strategy team helps clients tackle their most critical ...

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Showing results 21-40

All JobsAi Transformation JobsAi Transformation Manager JobsAi Transformation Manager Jobs in Indiana

Ai Transformation Manager information

See Indiana salary details

$27.6K

$99.5K

$112.3K

How much do ai transformation manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for ai transformation manager in Indiana is $99,510.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,500.00 and $110,900.00 per year, depending on experience, location, and employer.

What is the difference between Ai Transformation Manager vs Data Scientist?

AspectAi Transformation ManagerData Scientist
Required CredentialsBachelor's or master's in computer science, AI, or related fields; certifications in AI/MLBachelor's or master's in data science, statistics, or related fields; certifications in data analysis or machine learning
Work EnvironmentLeads AI projects, collaborates with cross-functional teams, manages AI strategyAnalyzes data, develops models, interprets data insights
Employer & Industry UsageUsed in tech, finance, healthcare to oversee AI initiativesUsed across industries for data analysis, predictive modeling

The Ai Transformation Manager focuses on leading AI strategy and implementation within organizations, managing teams and projects. In contrast, Data Scientists primarily analyze data and develop models to extract insights. While both roles require knowledge of AI and machine learning, the Ai Transformation Manager emphasizes strategic oversight and project management, whereas Data Scientists concentrate on technical data analysis and model development.

What is the role of an AI transformation manager?

An AI transformation manager oversees the integration of artificial intelligence technologies into business processes, ensuring strategic alignment and successful implementation. They coordinate cross-functional teams, manage project timelines, and utilize tools like data analytics and AI platforms to drive digital transformation initiatives.

What cities in Indiana are hiring for Ai Transformation Manager jobs?

Cities in Indiana with the most Ai Transformation Manager job openings:

Ai Transformation Manager jobs near you
Infographic showing various Ai Transformation Manager job openings in Indiana as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $99,510 per year, or $47.8 per hour.

PU&R Contact Center Operations and Transformation Manager

Deloitte

Indianapolis, IN • On-site

Full-time

Re-posted 9 days ago

Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

46th of 152 rated financial services

Job description

Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.

You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.

Key responsibilities include:

  • Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients
  • Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
  • Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
  • Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
  • Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
  • Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
  • Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
  • Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
  • Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
  • Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  • 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
  • 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
  • 2+ years of experience serving Power, Utilities & Renewables clients, with an understanding of customer operations, service environments, and industry-specific business challenges
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
  • Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
  • Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
  • Experience with Salesforce.
  • Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
  • Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
  • PMP, Six Sigma, Lean, Agile, or related certificationli>
  • Master of Business Administration or other relevant advanced degree.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

 
Qualifications:

Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.

You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.

Key responsibilities include:

  • Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients
  • Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
  • Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
  • Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
  • Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
  • Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
  • Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
  • Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
  • Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
  • Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  • 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
  • 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
  • 2+ years of experience serving Power, Utilities & Renewables clients, with an understanding of customer operations, service environments, and industry-specific business challenges
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
  • Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
  • Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
  • Experience with Salesforce.
  • Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
  • Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
  • PMP, Six Sigma, Lean, Agile, or related certificationli>
  • Master of Business Administration or other relevant advanced degree.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicab...

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