Job Title Computer Vision AI Technical Support Specialist About Ravin AI: Computer vision AI technology for vehicle inspections; VC-backed, globally distributed team. Main Responsibilities: * Broad ...
Job Title Computer Vision AI Technical Support Specialist About Ravin AI: Computer vision AI technology for vehicle inspections; VC-backed, globally distributed team. Main Responsibilities: * Broad ...
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Ai Technical Support information
See salary details
$14.42 - $17.18
14% of jobs
$18.62 is the 25th percentile. Wages below this are outliers.
$17.18 - $19.93
21% of jobs
$19.93 - $22.68
14% of jobs
The median wage is $22.85 / hr.
$22.68 - $25.44
18% of jobs
$27.31 is the 75th percentile. Wages above this are outliers.
$25.44 - $28.19
12% of jobs
$28.19 - $30.94
6% of jobs
$30.94 - $33.70
4% of jobs
$33.70 - $36.45
3% of jobs
$36.45 - $39.20
3% of jobs
$39.20 - $41.96
3% of jobs
$41.96 - $44.71
1% of jobs
$14
$26
$44
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Vision
Posted 9 days ago
Job description
Computer Vision AI Technical Support Specialist
About Ravin AI: Computer vision AI technology for vehicle inspections; VC-backed, globally distributed team.
Main Responsibilities:
- Broad customer support from onboarding and training to 1st/2nd line technical support
- Case management (logging, prioritization, troubleshooting, escalation, closing, follow-up)
- Escalations management
- Establish and lead customer technical support team
- Ensure high level of customer service and service delivery
- Collaborate with R&D, product, sales
- Occasional business trips
Benefits:
- Work with cutting-edge AI in fast-changing automotive sector
- Rapid, outcomes-focused team
- Well-funded scale-up
- Opportunity to create a support team from scratch
Skills and Experience:
- Customer technical support experience and leading a support team
- Understanding of support processes
- Ability to build trusted relationships
- Excellent English
- Experience with Zendesk
- Experience with logs, front-end console, and APIs
- Basic knowledge of MySQL/SQL, AWS, Postman a benefit
- Excellent organizational, communication and leadership skills
- Intercultural competence
- Experience conducting customer training is an advantage
- Ability to partner across levels/roles
- Relevant IT education is an advantage
Bonus: Background supporting AI/ML/computer vision products in automotive.