Drive Tlv

Job Title

Computer Vision AI Technical Support Specialist

About Ravin AI: Computer vision AI technology for vehicle inspections; VC-backed, globally distributed team.

Main Responsibilities:

• Broad customer support from onboarding and training to 1st/2nd line technical support
• Case management (logging, prioritization, troubleshooting, escalation, closing, follow-up)
• Escalations management
• Establish and lead customer technical support team
• Ensure high level of customer service and service delivery
• Collaborate with R&D, product, sales
• Occasional business trips

Benefits:

• Work with cutting-edge AI in fast-changing automotive sector
• Rapid, outcomes-focused team
• Well-funded scale-up
• Opportunity to create a support team from scratch

Skills and Experience:

• Customer technical support experience and leading a support team
• Understanding of support processes
• Ability to build trusted relationships
• Excellent English
• Experience with Zendesk
• Experience with logs, front-end console, and APIs
• Basic knowledge of MySQL/SQL, AWS, Postman a benefit
• Excellent organizational, communication and leadership skills
• Intercultural competence
• Experience conducting customer training is an advantage
• Ability to partner across levels/roles
• Relevant IT education is an advantage

Bonus: Background supporting AI/ML/computer vision products in automotive.