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The AI Product Manager, Innovation will shape and scale AI-powered products that deliver measurable business value for Manulife. This role connects business opportunities with enterprise-approved AI capabilities, ensuring solutions are customer-focused, reusable, governed, and ready to scale.

Working across business, data science, engineering, architecture, risk, privacy, security, and delivery teams, the successful candidate will define product vision, validate use cases, guide investment decisions, and move AI solutions from experimentation to enterprise adoption.

Position Responsibilities

• Define and communicate the product vision, strategy, roadmap, and success measures for AI-enabled products and services.

• Identify and validate high-value AI opportunities that improve customer, employee, or operational outcomes.

• Build business cases, value hypotheses, and prioritization recommendations based on impact, feasibility, risk, data readiness, and platform fit.

• Lead discovery activities, including market and user research, stakeholder interviews, ideation sessions, and innovation sprints.

• Translate business needs into clear product requirements, user stories, roadmaps, dependency plans, and measurable outcomes.

• Partner with Data Scientists, Agentic Engineers, UX, platform engineering, architecture, security, risk, privacy, compliance, and delivery teams throughout the product lifecycle.

• Progress solutions from proof of concept to MVP and enterprise-scale deployment using approved global AI platform capabilities, reuse patterns, and architectural guardrails.

• Ensure AI products comply with Responsible AI principles, model governance expectations, privacy and regulatory requirements, security controls, and enterprise standards.

• Define and monitor KPIs, adoption, usage, performance, customer satisfaction, and value realization; use insights to continuously improve products.

• Act as the product owner and champion for AI innovation initiatives, communicating vision, progress, risks, trade-offs, and outcomes to senior stakeholders.

• Support adoption, change management, stakeholder readiness, and enterprise-wide AI literacy across business units.

Required Qualifications

• Bachelor's degree in Business, Technology, Computer Science, Engineering, Data Science, or a related field.

• 5+ years of experience in product management, strategy, innovation, consulting, digital transformation, or AI-related roles.

• Experience leading complex, cross-functional initiatives from concept through implementation.

• Strong understanding of AI, machine learning, generative AI, agentic AI, enterprise AI platforms, data integration, API-driven architectures, and model governance concepts.

• Ability to translate business needs into product requirements, platform-ready solutions, delivery roadmaps, and measurable outcomes.

• Strong analytical, problem-solving, communication, facilitation, and stakeholder management skills.

• Experience developing business cases, using data and research to inform product decisions, and measuring value realization.

• Bilingualism in English and French is an asset. For candidates based in Quebec, proficiency in both languages is required to support clients across Canada.

Preferred Qualifications

• Experience launching or scaling AI-enabled products in enterprise environments.

• Familiarity with agile product development practices.

• Knowledge of LLMs, copilots, agentic systems, RAG, automation platforms, AI product architectures, reusable AI services, API integration patterns, and production monitoring.

• Experience in insurance, financial services, or another regulated industry.

• Experience working closely with Data Science, Engineering, Design, and platform teams.

When you join our team

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.