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What is an AI Rater?

An AI Rater evaluates and provides feedback on artificial intelligence models, typically improving search engines, chatbots, or recommendation systems. They assess the relevance, accuracy, and quality of AI-generated content based on specific guidelines. This role requires strong analytical skills, attention to detail, and familiarity with the subject matter being reviewed. AI Raters often work remotely and on a flexible schedule.

What skills and qualifications are needed to thrive as an AI Rater?

To thrive as an AI Rater, you generally need strong attention to detail, analytical thinking, and proficiency in English, often supported by formal education such as a high school diploma or higher. Familiarity with web browsers, online research, and company-specific rating platforms or guidelines is essential. Excellent time management, adaptability, and effective written communication help individuals excel in this position. These skills and qualities ensure accurate and consistent evaluations of AI-generated content, directly impacting the improvement of artificial intelligence systems.

What does an AI Rater do?

A typical day for an AI Rater involves reviewing and evaluating various types of content, such as search engine results, social media posts, advertisements, or chatbot responses, to ensure they meet quality and relevancy standards. You may follow detailed guidelines to rate or annotate content, complete assigned tasks in a web-based platform, and provide feedback to help improve AI performance. Most positions are remote and offer flexible schedules, allowing you to plan your workload around personal commitments. Collaboration is generally limited, as most work is performed independently, but periodic communication with team leads for training or updates is common.

What are the most commonly searched types of Ai Rater jobs in Connecticut? The most popular types of Ai Rater jobs in Connecticut are:
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What cities in Connecticut are hiring for Ai Rater jobs? Cities in Connecticut with the most Ai Rater job openings:
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Infographic showing various Ai Rater job openings in Connecticut as of June 2026, with employment types broken down into 9% Internship, 45% Full Time, and 46% Part Time. Highlights an 62% In-person, and 38% Remote job distribution.

CCaaS Architect - Amazon Connect & AI

CYNET SYSTEMS

Orange, CT • On-site

$45 - $50/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Job description

Job Overview:
Pay Range: $45.00hr - $50.00hr
Requirement/Must Have:
  • 10+ years of experience in the field.
  • Deep technical expertise across voice, digital, AI, and integrations.
  • Strong client-facing consulting skills to translate business outcomes into scalable, secure, and cost-optimized contact center architectures.
  • Expertise in designing, delivering, and evolving enterprise Contact Center as a Service solutions on modern cloud platforms including Amazon Connect.
  • Experience with BYOC Premises, BYOC Cloud, hybrid coexistence, and cloud-native deployments including Edge, SBC, and telephony routing.
  • Knowledge of non-functional requirements including availability, resilience, security, scalability, RTO/RPO, MOS, latency, and jitter.
  • Experience with IaC, CI/CD, DevOps, SRE, observability, and hardening for CCaaS platforms.
Responsibilities:
  • Own end-to-end architecture for CCaaS transformation programs including voice, digital, AI, and integrations.
  • Design High-Level Designs (HLD), Low-Level Designs (LLD), reference architecture, and technical solution documents.
  • Define target-state architecture for Amazon Connect Contact Center.
  • Architect integrations with CRM (Salesforce, Dynamics 365, ServiceNow), ERP (SAP), payment gateways, WEM, WFM, and analytics.
  • Design conversational AI and voice bot solutions using Genesys AI Experience, Amazon Lex, Dialogflow CX, Cognigy, or Kore.ai.
  • Architect GenAI use cases with LLMs, Retrieval-Augmented Generation (RAG), agent assist, summarization, and knowledge automation.
  • Define hallucination controls, prompt guardrails, safety monitoring, PII masking, and human-in-the-loop escalation.
  • Establish AI governance including model lifecycle, prompt versioning, evaluation datasets, and responsible-AI controls.
  • Drive client discovery workshops, current-state assessments, and CCaaS platform selection.
  • Author Statements of Work (SOWs), effort estimates, sizing calculators, and commercial models.
  • Deliver executive presentations, technology roadmaps, business cases, and Total Cost of Ownership (TCO) analysis.
  • Provide architecture oversight across the delivery lifecycle: design, build, test, cutover, and hypercare.
  • Chair Design Authority Boards, Solution Review Boards, and Change Advisory Boards on CCaaS engagements.
  • Manage architectural risk register and technical decision log; drive mitigations and trade-off decisions.
Skills:
  • CCaaS Architect.
  • Amazon Connect.
  • Artificial Intelligence.
  • Voice Bot Enablement.
  • GenAI.
  • LLM.
  • Salesforce.
  • Dynamics 365.
  • ServiceNow.
  • SAP.
  • SBC.
  • Telephony Routing.
  • DevOps.
  • IaC.
Qualification And Education:
  • Strong verbal and written communication skills.
  • Excellent communication and presentation skills.
  • Ability to communicate effectively with stakeholders.

Benefits
 
Our Benefits Include:
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Health Savings Account (HSA)
  • Disability Insurance (Short-Term and Long-Term)
  • Life and AD&D Insurance
  • Paid Sick Leave (where required by applicable state or local law)
  • Supplemental Insurance Plans
  • Identity Theft Protection
  • Pet Insurance
  • Employee Wellness Programs
  • Employee Assistance Program (EAP)
  • Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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