Architect and deliver Contact Center AI solutions using GenAI patterns such as prompt engineering, retrieval-augmented generation (RAG), and agent/tool-calling, with appropriate evaluation ...
Architect and deliver Contact Center AI solutions using GenAI patterns such as prompt engineering, retrieval-augmented generation (RAG), and agent/tool-calling, with appropriate evaluation ...
At Deloitte, Forward Deployed Engineers (FDE) don't just build AI solutions, they help clients turn ... Govern end-to-end RAG pipeline design-including ingestion, chunking, embedding, vector retrieval ...
At Deloitte, Forward Deployed Engineers (FDE) don't just build AI solutions, they help clients turn ... Govern end-to-end RAG pipeline design-including ingestion, chunking, embedding, vector retrieval ...
The Position We're looking to hire a Full-Stack AI Engineer (Agentic Systems) to join our team ... Familiar with RAG (Retrieval-Augmented Generation) pipelines, vector databases, or orchestration ...
The Position We're looking to hire a Full-Stack AI Engineer (Agentic Systems) to join our team ... Familiar with RAG (Retrieval-Augmented Generation) pipelines, vector databases, or orchestration ...
Working knowledge of AI/ML and GenAI concepts (LLMs, prompt patterns, RAG, MLOps) and modern data ... platforms (cloud, pipelines) * Strong technical fluency: comfortable challenging assumptions ...
Working knowledge of AI/ML and GenAI concepts (LLMs, prompt patterns, RAG, MLOps) and modern data ... platforms (cloud, pipelines) * Strong technical fluency: comfortable challenging assumptions ...
Familiarity with modern AI frameworks and patterns such as LangChain, LlamaIndex, or AutoGen, and architectures like RAG, vector databases, reranking, and agentic workflows. * Strong product sense ...
Familiarity with modern AI frameworks and patterns such as LangChain, LlamaIndex, or AutoGen, and architectures like RAG, vector databases, reranking, and agentic workflows. * Strong product sense ...
Senior Software Engineer
Indianapolis, IN · Hybrid
$117K - $154K/yr
... AI-powered article search summarization) - Maintain a working understanding of RAG, document chunking, embeddings, and summarization pipelines to support and unblock the data science team - You are ...
Senior Software Engineer
Indianapolis, IN · Hybrid
$117K - $154K/yr
... AI-powered article search summarization) - Maintain a working understanding of RAG, document chunking, embeddings, and summarization pipelines to support and unblock the data science team - You are ...
Senior Software Engineer
Indianapolis, IN · Hybrid
$117K - $154K/yr
... AI-powered article search summarization) - Maintain a working understanding of RAG, document chunking, embeddings, and summarization pipelines to support and unblock the data science team - You are ...
Senior Software Engineer
Indianapolis, IN · Hybrid
$117K - $154K/yr
... AI-powered article search summarization) - Maintain a working understanding of RAG, document chunking, embeddings, and summarization pipelines to support and unblock the data science team - You are ...
Senior Software Engineer
Indianapolis, IN · Hybrid
$117K - $154K/yr
... AI-powered article search summarization) - Maintain a working understanding of RAG, document chunking, embeddings, and summarization pipelines to support and unblock the data science team - You are ...
Senior Software Engineer
Indianapolis, IN · Hybrid
$117K - $154K/yr
... AI-powered article search summarization) - Maintain a working understanding of RAG, document chunking, embeddings, and summarization pipelines to support and unblock the data science team - You are ...
... AI platforms, or multi-agent orchestration frameworks (Agentforce experience highly preferred) * 3+ years of hands-on experience with prompt engineering, RAG architectures, agent memory systems, and ...
... AI platforms, or multi-agent orchestration frameworks (Agentforce experience highly preferred) * 3+ years of hands-on experience with prompt engineering, RAG architectures, agent memory systems, and ...
Software Engineering SMTS, Salesforce / Agentforce
Indianapolis, IN · On-site
$53 - $70.25/hr
Deep knowledge of AI/ML frameworks and hands-on experience working with large language models (e.g., OpenAI, Anthropic, Claude, Gemini, Llama) * Proven experience with prompt engineering, RAG ...
Software Engineering SMTS, Salesforce / Agentforce
Indianapolis, IN · On-site
$53 - $70.25/hr
Deep knowledge of AI/ML frameworks and hands-on experience working with large language models (e.g., OpenAI, Anthropic, Claude, Gemini, Llama) * Proven experience with prompt engineering, RAG ...
... AI platforms, or multi-agent orchestration frameworks (Agentforce experience highly preferred) * 3+ years of hands-on experience with prompt engineering, RAG architectures, agent memory systems, and ...
... AI platforms, or multi-agent orchestration frameworks (Agentforce experience highly preferred) * 3+ years of hands-on experience with prompt engineering, RAG architectures, agent memory systems, and ...
Deep knowledge of AI/ML frameworks and hands-on experience working with large language models (e.g., OpenAI, Anthropic, Claude, Gemini, Llama) * Proven experience with prompt engineering, RAG ...
Deep knowledge of AI/ML frameworks and hands-on experience working with large language models (e.g., OpenAI, Anthropic, Claude, Gemini, Llama) * Proven experience with prompt engineering, RAG ...
Identify whether issues stem from prompting, retrieval (RAG), tool selection, or backend systems * Propose improvements to agents, skills, prompts, and workflows * Use AI-powered tools (e.g., Cursor ...
Identify whether issues stem from prompting, retrieval (RAG), tool selection, or backend systems * Propose improvements to agents, skills, prompts, and workflows * Use AI-powered tools (e.g., Cursor ...
Senior Software Engineer - Logistics Technology
Fort Wayne, IN · On-site
$112K - $148K/yr
... AI/ML features (RAG, embeddings, fine-tuning, evaluation harnesses) • Fluency with Git or other version control software Company : Sweetwater, you are immediately immersed in a culture that is ...
Senior Software Engineer - Logistics Technology
Fort Wayne, IN · On-site
$112K - $148K/yr
... AI/ML features (RAG, embeddings, fine-tuning, evaluation harnesses) • Fluency with Git or other version control software Company : Sweetwater, you are immediately immersed in a culture that is ...
AI Engineer
Indianapolis, IN · Remote
We're looking for a hands-on AI Engineer to ship on that platform: building agent harnesses ... RAG * Working knowledge of LangChain/LangGraph or a comparable framework like AgentCore Strands ...
AI Engineer
Indianapolis, IN · Remote
We're looking for a hands-on AI Engineer to ship on that platform: building agent harnesses ... RAG * Working knowledge of LangChain/LangGraph or a comparable framework like AgentCore Strands ...
Senior React Native Software Engineer
$127K - $159K/yr
Experience building AI-powered product features or integrating LLM APIs * Familiarity with vector search, recommendation systems, RAG architectures, or conversational interfaces * Experience with ...
Senior React Native Software Engineer
$127K - $159K/yr
Experience building AI-powered product features or integrating LLM APIs * Familiarity with vector search, recommendation systems, RAG architectures, or conversational interfaces * Experience with ...
Data Engineer
$135K - $155K/yr
... RAG) systems. Responsibilities: * Responsible for the design, deployment, and maintenance of the business's data and AI platforms * Own architectural processes and decisions for various data models ...
Data Engineer
$135K - $155K/yr
... RAG) systems. Responsibilities: * Responsible for the design, deployment, and maintenance of the business's data and AI platforms * Own architectural processes and decisions for various data models ...
Senior Legal Counsel
Indianapolis, IN · On-site
$133K - $181K/yr
... RAG") models, large language model ("LLM") model training, and/or other emerging artificial intelligence ("AI") technologies, and (v) business associate agreements and/or data processing agreements.
Senior Legal Counsel
Indianapolis, IN · On-site
$133K - $181K/yr
... RAG") models, large language model ("LLM") model training, and/or other emerging artificial intelligence ("AI") technologies, and (v) business associate agreements and/or data processing agreements.
Senior Legal Counsel
Indianapolis, IN · Hybrid
$133K - $181K/yr
... RAG") models, large language model ("LLM") model training, and/or other emerging artificial intelligence ("AI") technologies, and (v) business associate agreements and/or data processing agreements.
Senior Legal Counsel
Indianapolis, IN · Hybrid
$133K - $181K/yr
... RAG") models, large language model ("LLM") model training, and/or other emerging artificial intelligence ("AI") technologies, and (v) business associate agreements and/or data processing agreements.
Senior Legal Counsel
Indianapolis, IN · On-site
$133K - $181K/yr
... RAG") models, large language model ("LLM") model training, and/or other emerging artificial intelligence ("AI") technologies, and (v) business associate agreements and/or data processing agreements.
Senior Legal Counsel
Indianapolis, IN · On-site
$133K - $181K/yr
... RAG") models, large language model ("LLM") model training, and/or other emerging artificial intelligence ("AI") technologies, and (v) business associate agreements and/or data processing agreements.
Ai Rag information
What are the key skills and qualifications needed to thrive as an AI Researcher, and why are they important?
What is the difference between Ai Rag vs Data Analyst?
| Aspect | Ai Rag | Data Analyst |
|---|---|---|
| Required Credentials | Typically a diploma or certification in AI, machine learning, or related fields | Bachelor's degree in statistics, mathematics, or related fields |
| Work Environment | Tech companies, AI startups, research labs | Business, finance, healthcare, and various industries |
| Employer & Industry Usage | Primarily in AI development and research | Across industries for data interpretation and decision-making |
| Common Search & Comparison | Yes | Yes |
Ai Rag and Data Analyst roles share overlapping skills in data handling and analysis, but Ai Rag focuses more on AI-specific applications and machine learning, while Data Analysts concentrate on interpreting data to inform business decisions. Both roles are vital in data-driven industries, with Ai Rag often working in AI development environments and Data Analysts supporting strategic insights across sectors.
Which AI is best at RAG?
What engineer makes 500,000 a year?
What is a $900000 AI job?
What are AI RAGs?
Which 3 jobs will survive AI?
What are some common challenges faced by AI RAG (Retrieval-Augmented Generation) engineers when integrating retrieval systems with large language models?

Other
Re-posted 20 days ago
Deloitte rating
8.1
Based on 90 frontline employees who took The Breakroom Quiz
60th of 148 rated financial services
Job description
CCaaS x AI Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a functional Manager you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities. This role is for a leader who can work effectively across business and technical stakeholders, shape scalable solution approaches, and lead delivery teams through the full lifecycle-from strategy and architecture through build, launch, and adoption.
- Lead AI-enabled contact center transformation workstreams and engagements, translating servicing objectives into solution roadmaps, architecture decisions, and measurable business outcomes.
- Architect and deliver Contact Center AI solutions using GenAI patterns such as prompt engineering, retrieval-augmented generation (RAG), and agent/tool-calling, with appropriate evaluation, governance, and safety controls.
- Partner with clients to define future-state service experiences, operating models, and technology architectures across contact center modernization initiatives.
- Support business development efforts where Contact Center AI is a core component by contributing to scope, estimates, solution storylines, workshops, and executive-level discussions.
- Lead teams in the design, build, test, and deployment of cloud-based contact center solutions, while mentoring practitioners and promoting delivery quality, technical rigor, and adoption at scale.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions.
- 4+ years project experience architecting, building, and supporting cloud-based solutions on AWS.
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including streaming patterns, security, monitoring/operations).
- Experience implementing enterprise controls: IAM, network segmentation (VPC), secrets management (Secrets Manager/KMS), and observability (CloudWatch).
- Cross-platform exposure to Google Gemini (API/Vertex AI) and/or Dialogflow, including tool calling, safety controls, quotas/limits, and platform trade-offs.
- Experience leading Contact Center AI use cases end-to-end (design through adoption) and partnering with contact center operations leaders on change management and KPI realization.
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
CCaaS x AI Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a functional Manager you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities. This role is for a leader who can work effectively across business and technical stakeholders, shape scalable solution approaches, and lead delivery teams through the full lifecycle-from strategy and architecture through build, launch, and adoption.
- Lead AI-enabled contact center transformation workstreams and engagements, translating servicing objectives into solution roadmaps, architecture decisions, and measurable business outcomes.
- Architect and deliver Contact Center AI solutions using GenAI patterns such as prompt engineering, retrieval-augmented generation (RAG), and agent/tool-calling, with appropriate evaluation, governance, and safety controls.
- Partner with clients to define future-state service experiences, operating models, and technology architectures across contact center modernization initiatives.
- Support business development efforts where Contact Center AI is a core component by contributing to scope, estimates, solution storylines, workshops, and executive-level discussions.
- Lead teams in the design, build, test, and deployment of cloud-based contact center solutions, while mentoring practitioners and promoting delivery quality, technical rigor, and adoption at scale.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions.
- 4+ years project experience architecting, building, and supporting cloud-based solutions on AWS.
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including streaming patterns, security, monitoring/operations).
- Experience implementing enterprise controls: IAM, network segmentation (VPC), secrets management (Secrets Manager/KMS), and observability (CloudWatch).
- Cross-platform exposure to Google Gemini (API/Vertex AI) and/or Dialogflow, including tool calling, safety controls, quotas/limits, and platform trade-offs.
- Experience leading Contact Center AI use cases end-to-end (design through adoption) and partnering with contact center operations leaders on change management and KPI realization.
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US