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Agent Service Representative Jobs in Michigan (NOW HIRING)

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Customer Service Representative

Kalamazoo, MI · On-site

$15.25 - $20.50/hr

... Agent to join our team! A customer service representative will act as a liaison and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are ...

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Agent Service Representative information

Can I work in a call center without experience?

Agent Service Representative roles in call centers often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Employers may look for strong interpersonal abilities, a positive attitude, and basic computer skills, making entry-level positions accessible to those new to the field.

What are the top 3 skills of an agent service representative?

Agent service representatives need strong communication skills to effectively assist customers and resolve issues. They also require problem-solving abilities to handle diverse inquiries and technical proficiency with customer service tools. Additionally, patience and empathy are essential for maintaining positive interactions and ensuring customer satisfaction.
Agent Service Representative jobs near you
Infographic showing various Agent Service Representative job openings in Michigan as of July 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Customer Service Representative - State Farm Agent Team Member

Lambertville, MI • On-site

Thomas Donovan II - State Farm Agent
See more jobs at Thomas Donovan II - State Farm Agentexternal

$35K - $55K/yr

Full-time

Medical, Retirement, PTO

Re-posted 16 days ago

Job description

Benefits:
  • Hourly pay plus commission/bonus
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Signing bonus
  • Training & development

ROLE DESCRIPTION: 
As a Customer Service Representative - State Farm Agent Team Member with Thomas Donovan II - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
 
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
 
 RESPONSIBILITIES: 
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.

QUALIFICATIONS:
 
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.