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Agent Manager Jobs in Spring Hill, TN (NOW HIRING)

Tharaldson Hospitality

Guest Service Agent

Franklin, TN · On-site

$14.75 - $18.75/hr

Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you ... the General Manager • Offers and properly handles requests for wake-up calls • Records ...

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

Help Desk Agent Nashville, TN 9 Months Candidate Must Be Local Job Title: OPS HELP DESK AGENT - ADM ... The contractor role will allow the help desk team to manage PERLSS related work, including ...

YEDLA LLC

Front Desk Agent

Brentwood, TN

$13.50 - $17/hr

Hotel Front Desk Agent to serve as our guests? first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing ...

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

The contractor role will allow the help desk team to manage PERLSS related work, including ... Call Center Agent: Handles incoming calls related to LTSS program information and troubleshooting.

Aloft Hotels

Guest Services Agent

Nashville, TN · On-site

$14.50 - $18.25/hr

Guest Services Agent Join our team as a Guest Services Agent at Aloft Nashville West End! Imagine ... Your mission is to ensure guests feel welcomed and well-cared-for, while also managing reservations ...

Fairlane Hotel

Front Desk Agent

Nashville, TN · On-site

$17 - $18/hr

Front desk agent indeed listing · TXT FRONT DESK AGENT Fairlane Hotel | Nashville, TN Full-Time | ... Manage reservations, cancellations, and modifications in the property management system

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Agent Manager information

See Spring Hill, TN salary details

$11

$24

$55

How much do agent manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for agent manager in Spring Hill, TN is $24.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $28.70 per hour, depending on experience, location, and employer.

What does an agent manager do?

As an Agent Manager, you'll play a key role in mentoring and supporting your team by setting clear goals, providing regular feedback, and facilitating ongoing training. You'll monitor individual and team performance metrics, identify areas for improvement, and implement strategies to boost productivity and morale. Regular one-on-one coaching sessions and team meetings are common, fostering open communication and collaboration. This hands-on approach helps agents overcome challenges, stay motivated, and consistently meet or exceed targets.

What skills and qualifications are needed to be an agent manager?

To thrive as an Agent Manager, you need strong leadership, strategic planning, and supervisory experience, often supported by a bachelor’s degree in business, management, or a related field. Familiarity with CRM software, performance analytics tools, and workforce management systems is typically required. Exceptional communication, conflict resolution, and motivational skills help Agent Managers build high-performing teams and navigate complex interpersonal dynamics. These skills and qualities are crucial for driving team success, meeting organizational goals, and ensuring efficient, effective agent operations.

What is the difference between Agent Manager vs Agent Coordinator?

AspectAgent ManagerAgent Coordinator
CredentialsRelevant industry certifications, management experienceCustomer service or administrative certifications
Work EnvironmentOversees teams, manages client accountsSupports agents, handles scheduling and communication
Employer & Industry UsageInsurance, real estate, travel agenciesInsurance agencies, call centers, real estate firms
Search & Comparison IntentLeadership, management, team oversightAdministrative support, coordination roles

Agent Managers focus on leading and managing agent teams, ensuring client satisfaction and meeting sales targets. Agent Coordinators handle administrative tasks, support agents with scheduling and communication. While both roles work closely with agents, the Agent Manager has a broader leadership role, whereas the Agent Coordinator provides essential operational support.

How to become an agent manager?

To become an agent manager, candidates typically need several years of experience in sales, customer service, or related roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often preferred, and relevant certifications or training in management can enhance prospects. Developing skills in team leadership, conflict resolution, and operational oversight is essential for advancing to this position.

What cities near Spring Hill, TN are hiring for Agent Manager jobs?

Cities near Spring Hill, TN with the most Agent Manager job openings:

Agent Manager jobs near you
Infographic showing various Agent Manager job openings in Spring Hill, TN as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $51,858 per year, or $24.9 per hour.

Guest Service Agent

Tharaldson Hospitality

Franklin, TN • On-site

$14.75 - $18.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Guest Service Agent/Front Desk Agent
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!
What We Offer:
  • Career advancement opportunities
  • Employee discounts
  • Competitive pay
  • Daily Pay
  • Flexible work schedule
  • Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
  • Paid vacation
SUMMARY
Accommodates guests of the hotel by performing the following duties
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS
• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• All other duties as assigned
What we are looking for:
  • 0 - 1+ year of customer service experience
  • Passionate about hospitality and creating an exceptional guest experience.
  • Ability to handle confidential information, including guest records, with a high degree of integrity.
  • Ability to answer and route calls as appropriate; takes guest messages with accuracy.
  • All other duties as assigned.

  • High School degree or better

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