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Agent Manager Jobs in Orem, UT (NOW HIRING)

Awardco

Director of Global Support

Lindon, UT · On-site

Target measurable case deflection and faster resolution while protecting CSAT and quality. • Own agent performance management by monitoring telemetry and scorecards (quality, speed, escalation rate ...

Awardco

Director of Global Support

Lindon, UT · On-site

Own agent performance management by monitoring telemetry and scorecards (quality, speed, escalation rate, customer sentiment), running root-cause analysis on failed cases, and iterating in test ...

Nxt Property Management

Leasing Agent

Springville, UT · On-site

$16/hr

... property management and multifamily housing.We're looking for someone who brings energy ... Agent, you will play a key role in driving occupancy and delivering an exceptional resident ...

Nxt Property Management

Leasing Agent

Springville, UT · On-site

$16/hr

... property management and multifamily housing. We're looking for someone who brings energy ... Monthly performance bonuses * Full-time position What You'll Do As a Leasing Agent, you will play a ...

Nxt Property Management

Leasing Agent

Springville, UT · On-site

$16/hr

... property management and multifamily housing. We're looking for someone who brings energy ... Monthly performance bonuses * Full-time position What You'll Do As a Leasing Agent, you will play a ...

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Agent Manager information

See Orem, UT salary details

$10

$23

$51

How much do agent manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for agent manager in Orem, UT is $23.05, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $26.54 per hour, depending on experience, location, and employer.

What does an agent manager do?

As an Agent Manager, you'll play a key role in mentoring and supporting your team by setting clear goals, providing regular feedback, and facilitating ongoing training. You'll monitor individual and team performance metrics, identify areas for improvement, and implement strategies to boost productivity and morale. Regular one-on-one coaching sessions and team meetings are common, fostering open communication and collaboration. This hands-on approach helps agents overcome challenges, stay motivated, and consistently meet or exceed targets.

What skills and qualifications are needed to be an agent manager?

To thrive as an Agent Manager, you need strong leadership, strategic planning, and supervisory experience, often supported by a bachelor’s degree in business, management, or a related field. Familiarity with CRM software, performance analytics tools, and workforce management systems is typically required. Exceptional communication, conflict resolution, and motivational skills help Agent Managers build high-performing teams and navigate complex interpersonal dynamics. These skills and qualities are crucial for driving team success, meeting organizational goals, and ensuring efficient, effective agent operations.

What is the difference between Agent Manager vs Agent Coordinator?

AspectAgent ManagerAgent Coordinator
CredentialsRelevant industry certifications, management experienceCustomer service or administrative certifications
Work EnvironmentOversees teams, manages client accountsSupports agents, handles scheduling and communication
Employer & Industry UsageInsurance, real estate, travel agenciesInsurance agencies, call centers, real estate firms
Search & Comparison IntentLeadership, management, team oversightAdministrative support, coordination roles

Agent Managers focus on leading and managing agent teams, ensuring client satisfaction and meeting sales targets. Agent Coordinators handle administrative tasks, support agents with scheduling and communication. While both roles work closely with agents, the Agent Manager has a broader leadership role, whereas the Agent Coordinator provides essential operational support.

How to become an agent manager?

To become an agent manager, candidates typically need several years of experience in sales, customer service, or related roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often preferred, and relevant certifications or training in management can enhance prospects. Developing skills in team leadership, conflict resolution, and operational oversight is essential for advancing to this position.

What are the most commonly searched types of Agent jobs in Orem, UT?

The most popular types of Agent jobs in Orem, UT are:

What cities near Orem, UT are hiring for Agent Manager jobs?

Cities near Orem, UT with the most Agent Manager job openings:

Agent Manager jobs near you

Branch Insurance Sales Agent; Uncapped Commission

AAA Mountain West Group

Orem, UT • On-site

$800/wk

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

AAA Mountain West Group rating

8.1

Company rating: 8.1 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

158th of 315 rated insurance

Job description

Why Work For Us?

  • Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
  • 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • Paid Holidays
  • Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
  • Free AAA Classic Membership
  • AAA Product Discounts
  • Tuition Reimbursement Program
Additional Details: Licensing reimbursement, uncapped earning potential with competitive incentive plan, multiple products, multiple ways to earn commissions

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Summary
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


Insurance Agents serve our Members by selling them the Property & Casualty, Life and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Agents participate in promotions, events, marketing activities, and the cross-sell of all AAA insurance products. Insurance Agents are experienced professionals who guide our Members in the purchase of appropriate products and coverage under limited managerial supervision.

This is an on-site position at our branch in Orem, UT. Must be able to work some Saturdays. An active P&C license is preferred, not required.

*Sales Agents will receive an extra $800 on top of their base pay and commissions for their first 13 pay periods in the role while ramping up.*


Essential Functions
• Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
• Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
• Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
• Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
• Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
• Responds to customer inquiries and requests relating to insurance products and membership.
• Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.
Knowledge and Skills
• Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
• Advanced consultative selling techniques utilizing thorough product knowledge.
Education/Experience/Licenses
• High School Diploma or GED Required, Bachelor’s Degree preferred
• 2-4 years of relevant insurance industry work experience preferred.
• Currently possesses, or has the ability to acquire active and unrestricted state issued license(s) required to place property and casualty insurance.

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$15.85/hourly + bonus/commission

What AAA Mountain West Group employees say

Pay

Benefits

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