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Agent Assistant Jobs in Port Richey, FL (NOW HIRING)

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Agent Assistant information

See Port Richey, FL salary details

$28.8K

$61.4K

$156.5K

How much do agent assistant jobs pay per year?

As of Jul 12, 2026, the average yearly pay for agent assistant in Port Richey, FL is $61,447.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,900.00 and $68,300.00 per year, depending on experience, location, and employer.

What is the difference between Agent Assistant vs Real Estate Agent?

AspectAgent AssistantReal Estate Agent
Required CredentialsTypically no license required, but some states may require real estate licenseLicensed real estate professional
Work EnvironmentOffice-based, supporting agents with administrative tasksClient-facing, showing properties, negotiating deals
Employer & Industry UsageReal estate brokerages, agenciesReal estate brokerages, independent practices
Common Search & Comparison IntentUnderstanding support roles in real estateBuying, selling, or listing properties

The main difference between an Agent Assistant and a Real Estate Agent is that the Agent Assistant typically handles administrative and support tasks without needing a license, while a Real Estate Agent is licensed to represent clients in property transactions. Agent Assistants support agents behind the scenes, whereas Real Estate Agents actively engage with clients and conduct property showings. Both roles are essential in the real estate industry but serve different functions based on licensing and responsibilities.

What are some common responsibilities of an Agent Assistant and how do they contribute to the success of the team?

Agent Assistants typically handle a variety of tasks such as scheduling meetings, managing correspondence, organizing files, and conducting research to support agents. They play a crucial role in ensuring that agents are well-prepared for client interactions and that daily operations run smoothly. By efficiently managing administrative duties, Agent Assistants free up agents to focus on client relationships and business development, directly contributing to the overall success and productivity of the team.

What are Agent Assistants?

Agent Assistants are professionals who provide administrative and operational support to agents in various industries, such as real estate, insurance, or talent management. Their responsibilities often include managing schedules, handling client communications, organizing documents, and assisting with the preparation of contracts or listings. By managing these tasks, Agent Assistants help agents focus on their core responsibilities, improve efficiency, and enhance client satisfaction.

What are the key skills and qualifications needed to thrive as an Agent Assistant, and why are they important?

To thrive as an Agent Assistant, you need strong organizational abilities, attention to detail, and proficiency in administrative tasks, often supported by a high school diploma or relevant office experience. Familiarity with office software (such as Microsoft Office Suite), scheduling tools, and customer relationship management (CRM) systems is typically required. Excellent communication, time management, and problem-solving skills help you build rapport and efficiently manage multiple priorities. These skills ensure smooth day-to-day operations, enhance agent productivity, and improve client satisfaction in dynamic environments.

What does an agent assistant do?

An agent assistant supports real estate, insurance, or customer service agents by handling administrative tasks such as scheduling, data entry, and client communication. They often use tools like CRM software and require strong organizational skills to help agents focus on client interactions and sales activities.

What jobs make $3,000 a month without a degree?

For an Agent Assistant or similar roles, jobs such as administrative support, customer service, or sales can sometimes pay around $3,000 monthly without requiring a degree, especially with experience or specialized skills. Other options include roles in real estate, insurance, or certain trades like HVAC or plumbing, which may offer comparable earnings based on commissions or hourly rates. Success in these roles often depends on skills, certifications, and work environment.

Can I be a PA with no experience?

An Agent Assistant role typically requires some organizational and communication skills, but prior experience is not always mandatory. Entry-level positions may provide on-the-job training, making it possible to start without previous experience in the field.

What is the highest paid assistant job?

The highest paid assistant jobs are often executive assistants or personal assistants working for high-level executives or in specialized industries like finance, law, or technology. These roles typically require advanced skills, experience, and sometimes certifications, with salaries reaching six figures in some cases. Compensation varies based on industry, location, and level of responsibility.
What are the most commonly searched types of Agent jobs in Port Richey, FL? The most popular types of Agent jobs in Port Richey, FL are:
What cities near Port Richey, FL are hiring for Agent Assistant jobs? Cities near Port Richey, FL with the most Agent Assistant job openings:
Agent Assistant jobs near you
Infographic showing various Agent Assistant job openings in Port Richey, FL as of July 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $61,447 per year, or $29.5 per hour.
Senior Director, Customer Service AI Product

Senior Director, Customer Service AI Product

Ashley Global Retail, LLC

Tampa, FL • On-site

$119K - $157K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Ashley Furniture rating

6.0

Company rating: 6.0 out of 10

Based on 284 frontline employees who took The Breakroom Quiz

36th of 46 rated furniture manufacturers

Job description

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort
Who We Are:
At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business - we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.
If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.
If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.
Summary:
Own and drive Customer Experience Product, combining core service capabilities and AI-powered solutions to improve customer satisfaction, reduce handle time, and lower cost per contact. Partner with engineering, data, operations, and customer care teams to define strategy, deliver high-impact features, and continuously optimize through analytics, testing, and customer feedback across all service channels.
Responsibilities:
    • Own the Customer Service/Experience Product roadmap across phone, chat, email, web, and self-service channels to improve CSAT/NPS, reliability, and efficiency
    • Define and deliver both AI-powered and traditional service capabilities, including CRM workflows, case management, IVR routing, agent tools, and self-service experiences
    • Translate customer journeys, voice-of-customer insights, and service metrics into PRDs, user stories, and acceptance criteria tied to AHT, FCR, and contact reduction
    • Design, build, and launch AI solutions (LLM/NLP, conversational AI, agent assist, intelligent routing) with clear performance targets and guardrails
    • Optimize CRM case workflows (assignment rules, escalations, macros) and knowledge management to improve resolution speed and reduce transfers
    • Implement and enhance self-service and IVR capabilities to increase containment and reduce cost per contact
    • Partner cross-functionally with engineering, data science, QA, operations, digital, and customer care to plan releases and deliver on roadmap priorities
    • Define KPIs and leverage analytics (CSAT, NPS, FCR, AHT, transfer rate, cost per contact, deflection) to prioritize work and validate impact
    • Lead A/B testing and experimentation to measure feature effectiveness and continuously improve outcomes
    • Integrate solutions across CRM and contact center platforms to create seamless agent and customer experiences
    • Establish responsible AI practices, ensuring data privacy, safety, and content quality
    • Build feedback loops, annotation processes, and model improvement cycles to enhance AI performance
    • Map customer journeys and service processes to identify friction points and drive improvements
    • Partner with QA and operations to execute UAT, ensure quality launches, and implement monitoring and rollback plans
    • Create release notes, documentation, and training materials to support adoption and change management
    • Drive continuous improvement by simplifying workflows, reducing costs, and improving customer loyalty

Qualifications required:
Education: Bachelor's degree in Computer Science, Data Science, Engineering, Information Systems, Human-Computer Interaction, Business, or related field, or equivalent practical experience
Experience
  • 5+ years of product management or customer experience/service product experience
  • Experience delivering both core service products (CRM, IVR, self-service) and AI-powered capabilities
  • Proven track record shipping features that improve CSAT/NPS, reduce AHT, and increase FCR or deflection
  • Experience designing CRM workflows, case management systems, IVR routing, and self-service solutions
  • Hands-on experience building or deploying AI-driven customer experience solutions (e.g., conversational AI, agent assist)
  • Strong analytical skills with experience using SQL, Excel, or BI tools (Power BI, Tableau)
  • Ability to define KPIs, analyze performance, and translate insights into product decisions
  • Experience writing PRDs, user stories, and acceptance criteria aligned to business outcomes
  • Strong cross-functional collaboration and communication skills
  • Experience working in Agile environments (Jira, Confluence)

Technical & Domain Skills
  • Working knowledge of AI/ML, NLP, and large language models and how to evaluate performance
  • Experience with conversational AI platforms (e.g., Dialogflow, Lex, Azure Bot Service)
  • Familiarity with cloud AI services (Azure OpenAI, AWS, Google Cloud)
  • Experience with CRM platforms (Salesforce Service Cloud, Zendesk) and contact center systems (Genesys, NICE, Five9, Cisco)
  • Understanding of APIs, integrations, and system design fundamentals
  • Knowledge of contact center operations (queue management, escalation paths, workforce considerations)

Additional Qualifications, preferred:
  • Advanced experience in prompt engineering, conversation design, and retrieval-augmented generation
  • Background in retail or eCommerce customer service environments
  • Experience in omnichannel contact centers and high-volume service operations
  • Experience with experimentation frameworks and pilot design
  • Familiarity with Lean, Six Sigma, or ITIL practices
  • Experience deploying AI solutions with MLOps practices

Certifications
  • Certified Scrum Product Owner (CSPO)
  • AIPMM Product Management Certification
  • Salesforce or Zendesk Administrator
  • Azure AI Engineer Associate or equivalent ML certification
  • Certified Customer Experience Professional (CCXP)

Work Environment:
This position is located in an active industrial manufacturing and distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The role may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots. The fast-paced environment involves time-sensitive and safety sensitive operations and may include various shift schedules to support production and distribution needs.
Benefits We Offer:
  • Health, Dental, Vision, Employee Assistance Program
  • Paid Time Off; increases with years of service
  • Generous Employee Discount on home furnishings
  • Professional Development Opportunities
  • Tuition Assistance
  • Ashley Wellness Centers (location specific)
  • 401(k) and Profit Sharing
  • Life Insurance

Our Core Values:
  • Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.

  • (Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.

  • Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.

  • Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.

  • Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.

  • Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.

  • Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.

Interested in learning more about Ashley Furniture's Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:
Corporate Social Responsibility
View Our Corporate Brochure
We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.
Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.
* Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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