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Express Employment Professionals

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Agency Operations Specialist

Bellevue, WA · Remote

$21/hr

Agency Operations Representatives are responsible for providing support for analyzing distribution partners data, agent adds, changes, commission inquiries, as well as all other related production ...

CONAGRA

Creative Agency Operations Specialist

Chicago, IL · On-site

$64K - $95K/yr

Reporting to our Director of Creative Strategy & Operations, you will enable the efficient day-to-day operation of our in-house creative agency through project management, workflow governance, budget ...

StudioNorth

Agency Operations Manager

North Chicago, IL · On-site

Work with external HR, benefits, payroll, legal, and other specialists when deeper expertise is needed. Financial + agency administration * Maintain strong agency financial and operational discipline ...

New

Quality Care At Home

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Client Coverage and Operations Specialist

Chesterfield, VA · On-site

$18 - $21/hr

Client Coverage & Operations Specialist Quality Care @Home Full-Time | Chesterfield/Richmond Area ... care agency. Primary Responsibilities Client Coverage - Provide direct care to clients when ...

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Agency Operations Specialist information

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$30.5K

$68.4K

$111K

How much do agency operations specialist jobs pay per year?

As of Sep 14, 2026, the average yearly pay for agency operations specialist in the United States is $68,426.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $81,500.00 per year, depending on experience, location, and employer.

What is an agency operations specialist?

An Agency Operations Specialist is a professional responsible for ensuring the smooth and efficient functioning of an agency's day-to-day operations. They handle tasks such as workflow management, process improvement, compliance monitoring, and coordination between departments. Their work supports the agency's strategic goals by streamlining procedures, resolving operational issues, and helping teams meet performance targets. This role requires strong organizational, problem-solving, and communication skills.

How does an agency operations specialist typically collaborate with other departments to ensure smooth workflow?

An Agency Operations Specialist often serves as a key liaison between departments such as sales, finance, human resources, and account management. They coordinate processes, facilitate communication, and resolve operational issues to maintain efficiency across the agency. This collaboration may include organizing meetings, updating project statuses, and troubleshooting workflow bottlenecks, ensuring all teams are aligned and client deliverables are met on time.

What are the key skills and qualifications needed to thrive as an agency operations specialist, and why are they important?

To thrive as an Agency Operations Specialist, you need a solid understanding of business operations, process optimization, and data analysis, typically supported by a bachelor’s degree in business, management, or a related field. Familiarity with project management tools, CRM systems, and workflow automation platforms is often required. Strong organizational skills, attention to detail, and effective communication set top performers apart in this role. These competencies ensure efficient agency performance, seamless coordination, and successful execution of operational strategies.

What is the difference between Agency Operations Specialist vs Client Services Coordinator?

AspectAgency Operations SpecialistClient Services Coordinator
CredentialsTypically requires a bachelor’s degree in business, marketing, or related fieldOften requires a bachelor’s degree, with some roles preferring customer service or communication backgrounds
Work EnvironmentOffice setting, supporting agency processes and internal operationsClient-facing, assisting clients and managing service delivery
Employer & Industry UsageUsed in marketing, advertising, and insurance agenciesCommon in marketing, advertising, and service-based industries
Search & Comparison IntentFocuses on operational support within agenciesCenters on client interaction and service management

The Agency Operations Specialist primarily handles internal processes and operational support within agencies, ensuring smooth workflow and efficiency. In contrast, the Client Services Coordinator focuses on direct client interactions, managing service delivery and client satisfaction. While both roles require strong communication skills and industry knowledge, their core responsibilities differ in focus—internal operations versus client engagement.

What does an agency operations specialist do?

An agency operations specialist manages the daily functions and processes within an agency, ensuring efficient workflow, compliance, and communication between teams and clients. They often handle administrative tasks, coordinate projects, and utilize tools like CRM or project management software to optimize operations.
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Agency Operations Specialist jobs near you
Infographic showing various Agency Operations Specialist job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Hybrid job distribution, with an average salary of $68,426 per year, or $32.9 per hour.

Agency Operations Specialist

Bellevue, WA • Remote

Express Employment Professionals
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Express Employment Professionalsexternal

$21/hr

Full-time

Medical, Dental, Vision, Life

This job post has expired today. Applications are no longer accepted.

Job description

Summary

In this position you will gain a complete and broad range of knowledge in Contracts and Licensing and Commissions. Agency Operations Representatives are responsible for providing support for analyzing distribution partners data, agent adds, changes, commission inquiries, as well as all other related production work in a timely and thorough manner. The Agency Operations Representative must accurately review, process, and answer agent related requests and inquiries, as well as have the ability to improve upon the efficiency of company guidelines by frequently assessing their effectiveness. This position requires excellent customer service skills and the ability to problem solve.

Responsibilities

  • Process Distribution Partners’ appointments, agent change requests, commission inquiries, and status requests resulting in accurate and timely commission payments within state regulations and internal procedures
  • Proficiently provide excellent customer service and telephone etiquette, with timely handling of appointment, commission, EAM, and status calls 20%
  • Correctly interpret and apply contractual terms and obligations to policy hierarchies
  • Perform any necessary QA to ensure accuracy of all agent data

Required/Preferred Qualifications

Education Required:

Degree/Certification required: high school diploma

Minimum Years of Related Work Experience Required:

Minimum years’ experience required: 3 yrs clerical experience or equivalent

Specific Industry and/or Specialty Experience Required:

Possess strong ability in the following skill areas: • Data entry • Attention to detail • Math skills • Microsoft Office Excel • Written and verbal communication

Skills and Abilities Required:

Ensure that commission information is maintained as confidential Possess full working knowledge of standard and specialty contracts Analyze and create correct business relationships to accurately represent business entities for payments in multiple systems Tactical focus Works on own initiative to manage assigned work processes Individual contributor who actively promotes and participates in collaboration and in maintains open lines of communication across functions and departments Expert research skills Proactive investigator and expert problem solver Curious to delve under the surface for root cause discovery Seeks responsibility and accountability Organized in work habits and excels in precise documentation Demonstrated commitment to excellent customer service

Benefits Offered:

  • Medical, Dental, Vision, Short Term Disability & Accidental Loss Benefits
  • 401(k) Retirement Savings Plan
  • Six Paid Holidays per calendar year; eligibility requirements apply
  • Paid Sick Leave in accordance with WA state law

Other Compensation:

  • Referral Bonuses
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About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

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