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Agency Operations Manager Jobs in Ontario (NOW HIRING)

IFDS

Business Operations Unit Manager

Toronto, ON · On-site

... operations * Assist with the management of daily and monthly reporting as required * Handles ... Minimum 3-5 years of experience with Mutual Funds/ Transfer Agency or Back Office functions

Omnicom

Manager, Marketing Operations & AI

Toronto, ON · On-site

Agency: Flywheel Job Function: Account Management and Growth Job Subfunction: Growth About Flywheel ... The Opportunity We're looking for an Manager, Marketing Operations & AI to join our team as part of ...

Acosta

Retail Production Manager

Mississauga, ON · On-site

... agencies in North America. We are a destination to tell stories, and pave new paths to connect ... We are seeking a highly motivated and experienced Operations Manager to join our dynamic team. In ...

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Agency Operations Manager information

What does an agency operations manager do?

An Agency Operations Manager oversees the daily operations and administrative functions of an agency, such as a marketing, advertising, or insurance agency. They are responsible for streamlining processes, managing staff, ensuring compliance with company policies, and optimizing resource allocation. Their goal is to improve efficiency, productivity, and overall organizational performance while supporting the agency’s strategic objectives. This role often involves close collaboration with other department heads and external partners to ensure smooth workflow and client satisfaction.

What are the key skills and qualifications needed to thrive as an agency operations manager?

To thrive as an Agency Operations Manager, you need strong organizational, leadership, and analytical skills, typically supported by a bachelor's degree in business, management, or a related field. Familiarity with project management software, CRM systems, and budgeting tools is common, and professional certifications like PMP can be beneficial. Outstanding communication, problem-solving abilities, and adaptability help you lead teams and manage client relationships effectively. These competencies are crucial for optimizing agency performance, ensuring smooth operations, and delivering successful results for clients and stakeholders.

What are some common challenges an agency operations manager faces when streamlining workflows across multiple departments?

Agency Operations Managers often encounter challenges in aligning processes across various departments, such as creative, accounts, and finance. Differences in priorities, communication styles, and workload can create bottlenecks or misalignment. To address these issues, successful managers implement standardized procedures, leverage project management tools, and facilitate regular cross-team meetings. Building strong relationships and fostering a culture of open communication are crucial for overcoming these challenges and ensuring smooth agency operations.

What is the difference between Agency Operations Manager vs Agency Account Executive?

AspectAgency Operations ManagerAgency Account Executive
Primary RoleOversees agency operations, processes, and internal workflowsManages client accounts, sales, and client relationships
Required SkillsOperational management, leadership, organizational skillsSales, communication, client management
Work EnvironmentInternal team, management levelClient-facing, sales-focused
Common CertificationsProject management, operational certificationsSales, marketing certifications

The Agency Operations Manager focuses on streamlining agency processes and internal operations, while the Agency Account Executive concentrates on managing client relationships and sales. Both roles are essential in agency settings but serve different functions within the organization.

Is agency operations manager a high paying job?

Agency operations managers typically earn a competitive salary that varies based on industry, location, and experience. In general, it is considered a mid- to high-level management role with potential for higher compensation as responsibilities and expertise increase.

What cities in Ontario are hiring for Agency Operations Manager jobs?

Cities in Ontario with the most Agency Operations Manager job openings:

Agency Operations Manager jobs near you

Lead Industry Manager, SMB Sales - Agency

Pinterest

Toronto, ON • Hybrid

Full-time

Posted 10 days ago

Key responsibilities

  • Manage the SMB Agency Sales Account Management business to drive revenue delivery and growth.

  • Lead a sales team to execute strategies, achieve quarterly revenue targets, and develop operational systems for scale.

  • Support team strategy and cross-functional collaboration related to media planning, campaign management, and media channels.

Job description

The Lead Industry Manager will manage the SMB Agency Sales Account Management business, responsible for revenue delivery and growth.  They will lead a large vendor sales team in executing and operationalizing the strategy. 

What you'll do:

  • Drive retention and upsell across our 1K+  SMB agencies 
  • Retain and grow 7K+ managed advertisers
  • Define the operational sales strategy by developing and standardizing operational systems to empower the SMB team to operate at scale
  • Lead a high-performing team of sellers to deliver against quarterly revenue targets through effective planning, goal-setting, data analysis, and forecasting
  • Manage relationship with Pinterest's vendor partner
  • Support team strategy for media planning, campaign management, media measurement and media channels (e-commerce, branding, formats and targeting)
  • Motivate, mentor and develop sales talent (managers and individual contributors), creating a positive culture
  • Work cross-functionally with internal stakeholders including product, sales operations, and engineering to help Pinterest build a world-class advertising platform
  • Establish sales team KPIs that allow live time measurement against key quarterly OKRS 
  • Track, analyze, and communicate key quantitative metrics and business trends as they relate to business health
  • AI utilization: Understand and test various tools & approaches to aid in meeting preparation, performance analysis and ultimately enable prioritize high impact outcomes with velocity.

What we're looking for: 

  • 8+ years of professional experience in digital media or online advertising 
  • 2-3+ years of sales leadership experience with a demonstrated track record of leading sales teams to exceed quotas
  • Experience working for or with digital agencies, with a deep knowledge of the agency landscape, key decision makers, operating models, and commercial structures. Proven track record of managing revenue pipeline with forward-looking predictability
  • Ability and willingness to get your hands dirty - from SFDC reporting to call coaching, this leader will need to be able to go deep selectively to help inform the broader strategic vision
  • A data-driven leader with the ability to lead large teams against aggressive goals 
  • An independent, business-focused creative thinker who is excited to work with customers partners at scale
  • Strong communication skills, attention to detail, and a bias towards action 
  • Experience in project management, operations management, and/or vendor management 
  • Growth mindset & open-mindedness to new techniques, skill development and AI-led workflows to drive success at scale across a diverse set of advertisers.
  • Bachelor's degree in a relevant field such as Marketing, or equivalent experience

Relocation Statement: This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.


In-Office Requirement Statement: Insert to clarify in-office requirement for the role.We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.

    • This role will need to be in the vendor Toronto office 1 week per month and should be commutable to Toronto 


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