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Afternoon Amazon Customer Service Representative Jobs

Kele

Customer Service Representative

Memphis, TN · On-site

$14.25 - $19.50/hr

The primary role of the Customer Service Representative is to work with all Sales and Customer ... Inputs address information into Amazon orders * Rotates with front desk duties * Acts as an ...

Air Bound Aviation LLC

Be Seen First

Afternoon Customer Service Rep. Monday-Friday 2pm-9pm

Fairfield, NJ · On-site

$18 - $21/hr

The Afternoon Customer Service Representative plays a vital role in delivering exceptional support to customers through various communication channels during afternoon shifts. This position requires ...

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U-Haul

Customer Service Representative

Phoenix, AZ

$16 - $21.50/hr

... afternoon. Are you a people person? Do you love helping others? U-Haul is in search of friendly ... As a Customer Service Representative, you will work as part of a supportive team to be the face of ...

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Afternoon Amazon Customer Service Representative information

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How much do afternoon amazon customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for afternoon amazon customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What challenges do afternoon Amazon customer service representatives face and how can they be managed?

Afternoon Amazon Customer Service Representatives often encounter high volumes of inquiries as they cover busy periods when customers expect quick resolutions. Common challenges include handling multiple customer issues simultaneously, resolving concerns efficiently, and maintaining a positive attitude during peak hours. Effective time management, familiarity with Amazon’s support systems, and strong communication skills help representatives stay organized and deliver excellent service. Team leads and supervisors are typically available for guidance, and ongoing training ensures new reps are equipped to handle evolving customer needs.

What is an afternoon Amazon customer service representative?

Afternoon Amazon Customer Service Representatives are employees who assist Amazon customers with their inquiries, issues, and orders during afternoon shifts. Their responsibilities include answering questions about products, processing returns or refunds, and resolving delivery problems, primarily via phone, chat, or email. Working the afternoon shift, they help ensure customer support is available beyond typical business hours, contributing to Amazon’s 24/7 customer service. These representatives need strong communication and problem-solving skills to provide a positive shopping experience for customers.

What skills and qualifications are needed to be an afternoon Amazon customer service representative?

To thrive as an Afternoon Amazon Customer Service Representative, you need strong problem-solving abilities, clear communication skills, and typically a high school diploma or equivalent. Familiarity with customer service platforms, CRM systems, and Amazon's internal support tools is important. Outstanding patience, active listening, and the ability to remain calm under pressure are key soft skills for excelling in this role. These skills ensure customer satisfaction, efficient issue resolution, and uphold Amazon’s reputation for exceptional service during peak afternoon hours.

What is the difference between Afternoon Amazon Customer Service Representative vs Evening Amazon Customer Service Representative?

AspectAfternoon Amazon Customer Service RepresentativeEvening Amazon Customer Service Representative
Work HoursTypically 12 PM to 8 PMTypically 4 PM to 12 AM
Required CredentialsHigh school diploma or equivalent, customer service experienceHigh school diploma or equivalent, customer service experience
Work EnvironmentCall centers or remote work with team collaborationCall centers or remote work with team collaboration
Employer UsageAmazon's customer service team during daytime hoursAmazon's customer service team during evening hours

The main difference between an Afternoon Amazon Customer Service Representative and an Evening Amazon Customer Service Representative lies in their work hours. Both roles require similar credentials and work in comparable environments, but they serve different shifts to ensure 24/7 customer support for Amazon. Your choice depends on your preferred working hours and schedule flexibility.

What cities are hiring for Afternoon Amazon Customer Service Representative jobs? Cities with the most Afternoon Amazon Customer Service Representative job openings:
What are the most commonly searched types of Amazon Customer Service Representative jobs? The most popular types of Amazon Customer Service Representative jobs are:
What states have the most Afternoon Amazon Customer Service Representative jobs? States with the most job openings for Afternoon Amazon Customer Service Representative jobs include:
Afternoon Amazon Customer Service Representative jobs near you

Customer Service Representative

Kele

Memphis, TN • On-site

$14.25 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Founded in 1983, Kele Inc. is a leading distribution, and solutions partner with national reach and a global presence. Built around our customers and powered by our people, Kele provides millions of in-stock parts from more than 300 brands to drive automation & efficiency in nearly every type of facility, from office towers and factories to data centers and hospitals.
Our goal is to empower progress for maintenance managers, engineers, contractors, and all those building the future. We do this by delivering parts rapidly, providing custom assemblies upstream, and offering unmatched support to ensure projects run smoothly and downtime is minimized.
With 12 locations nationwide and headquarters in Tennessee, Kele combines deep technical expertise, rapid logistics, and a solutions-first mindset to help customers simplify supply chains, meet tight schedules, and deliver high-quality outcomes.
Kele fosters a culture rooted in collaboration, innovation, and customer obsession, empowering associates at every level to contribute, grow, and make a meaningful impact.
We are currently hiring for the role of Customer Service Representative.
The primary role of the Customer Service Representative is to work with all Sales and Customer Service team members to proactively meet our customers' expectations by delivering exceptional customer service to all accounts.
Key Responsibilities:
  • Actively promotes Kele Companies' products and services utilizing ASLAN sales principles and communicates Kele Companies' value propositions to customers
  • Maintains customer and account information in Salesforce database
  • Sets up new customer accounts as per requests from the Accounting Department
  • Completes outbound calls to customers for payment information
  • Escalates complex cases to Senior Customer Service Team
  • Releases web holds from orders
  • Enters portal orders
  • Inputs address information into Amazon orders
  • Rotates with front desk duties
  • Acts as an overflow resource for Salesforce team cases
  • Participates in training opportunities and self-study in order to increase product and industry knowledge and to improve personal performance

Preferred Qualifications:
  • High School diploma or equivalent
  • Minimum one-year related work experience
  • Ability to learn and use company software

Kele Companies offers all full-time associates the following benefits and perks:
  • Medical, vision, and dental insurance
  • HSA
  • FSA (medical and dependent care)
  • 401(k) with employer match up to 4% with immediate vesting
  • Employer-paid short- and long-term disability coverage
  • Employer-paid basic life and AD&D insurance; supplemental life for employees and dependents available
  • Paid time off and paid holidays
  • Tuition reimbursement

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