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Aftercare Manager Jobs in Rochester, NY (NOW HIRING)

Hillside Children's Center

Case Manager I

Rochester, NY · On-site

$19.75 - $25.50/hr

The Case Manager I supports Aftercare Services by helping to connect youth and family with community resources after discharge from residential care in order to ensure that educational, mental health ...

Hillside Clinician

Case Manager I

Rochester, NY

$19.75 - $25.50/hr

The Case Manager I supports Aftercare Services by helping to connect youth and family with community resources after discharge from residential care in order to ensure that educational, mental health ...

Villa of Hope

Behavioral Health Therapist

Rochester, NY · On-site

... management and housing resources). * Provide individual, group, and family therapy sessions as ... Connect clients to aftercare and community based long term mental health treatment, or inpatient ...

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Aftercare Manager information

What is an aftercare manager?

An Aftercare Manager is a professional responsible for overseeing and coordinating support services provided to clients following the completion of an initial service, such as in healthcare, addiction recovery, or education. Their role includes creating follow-up plans, ensuring clients have access to necessary resources, and monitoring progress to prevent relapse or setbacks. They often work closely with clients, families, and other professionals to provide ongoing guidance and support. The goal of an Aftercare Manager is to help clients maintain their progress and successfully reintegrate into their daily lives.

What are the key skills and qualifications needed to thrive as an aftercare manager?

To thrive as an Aftercare Manager, you need strong organizational abilities, customer service expertise, and experience in managing post-sale support, typically supported by a background in business administration or a related field. Familiarity with CRM systems, ticketing software, and project management tools is typically required. Outstanding interpersonal skills, problem-solving, and empathy help you effectively address client concerns and foster long-term relationships. These skills are crucial for ensuring customer satisfaction, repeat business, and maintaining the organization's reputation.

What are some common challenges an aftercare manager faces when coordinating post-service support, and how can they be addressed?

Aftercare Managers often encounter challenges such as managing high volumes of client inquiries, resolving complex issues promptly, and maintaining consistent communication between internal teams and clients. To address these, it’s important to implement clear processes for tracking and prioritizing support requests, utilize customer relationship management (CRM) tools for efficiency, and foster strong collaboration with service, technical, and sales teams. Regular training and feedback sessions can also help the team stay aligned and continually improve the aftercare experience.

What cities near Rochester, NY are hiring for Aftercare Manager jobs?

Cities near Rochester, NY with the most Aftercare Manager job openings:

Aftercare Manager jobs near you
Infographic showing various Aftercare Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution.

Case Manager I

Hillside Children's Center

Rochester, NY • On-site

$19.75 - $25.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Hillside Family of Agencies rating

7.2

Company rating: 7.2 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

27th of 242 rated social care providers

Job description


Job Summary
The Case Manager I supports the clinical team by providing care planning, supporting service and community referrals. The Case Manager I supports Aftercare Services by helping to connect youth and family with community resources after discharge from residential care in order to ensure that educational, mental health, physical and psychiatric needs are met. Some Case Manager positions require meeting with and monitoring youth's successful engagement with their family and community for up to 6 months.
Essential Job functions
  • Deliver support and case management services to referred youth and families, including identification of available community-based programs and services.
  • Develop strong relationships and consistent communication with youth and families to enable ongoing connections with continuing care services.
  • Advocate for youth and families by liaising between the program and other internal and external resources.
  • Support phone and walk-in assessments as needed.
  • Triage support for assigned youth and families when required.
  • Develop and sustain productive working relationships with community service providers to promote a successful referral and service connection process for youth and families.
  • Perform consistent family/foster family meetings to ensure ongoing needs are being met and that any issues are addressed efficiently and effectively.
  • Maintain all necessary records, forms, reports, and summaries in client files according to agency/funder standards.
  • Transport youth to and from services and other community services to facilitate their ability to access services, when appropriate.
  • Support Aftercare Services by helping to connect youth and family with community resources after discharge from residential care in order to ensure that educational, mental health, physical and psychiatric needs are met.
  • While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.

Education & Experience
  • High School Diploma or GED required
    • Raise the Age Program: Bachelor's degree in Social Work or related field required
  • Minimum 2 years' experience in Human Services specializing in youth and family services required

Special Requirements
  • CPR certification required or obtained within 60 days of hire.
  • Unrestricted, valid NYS driver's license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.

Knowledge, Skills & Abilities
In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships and Optimizes Decision Making, the following occupational competencies must be demonstrated:
  • Knowledge of community resources to support needs of youth and family.
  • Ability to complete all required documentation in timely fashion according to established policies and regulations. This is an essential function in order to facilitate the efficient and effective flow of information necessary for the program to be effectively managed and outcomes optimized.
  • Demonstrate problem-solving and conflict resolution skills.
  • Able to work independently and as part of an interdisciplinary team.
  • Meet the highest standard for ethical and professional conduct towards all

Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to work a variable scheduling including evenings and weekends
  • The following physical demands are required:
    • Occasional sitting (up to 4 hours)
    • Occasional standing (up to 1 hour)
    • Occasional walking (up to 2.5 hours)
    • Occasional driving (up to 8 hours)
    • Continuous balancing (up to 8 hours)
    • Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours)
    • Weekly lifting up to 50 lbs. (community-based staff may be required to lift an empty wheelchair weighing up to 50 lbs.), 10-15 lbs. on a daily basis
    • Weekly carrying up to 55 lbs. approximately 10-100 ft., 10-15 lbs. on a daily basis
  • Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.)
  • Occasional exposure to changes in temperature, dust, fumes, gases or chemicals is apparent
  • Protective clothing or equipment as required: Close toed shoes; Protective Shields, Universal Precaution PPE, Gloves for toileting and food preparation
  • Ability to change positions as needed

SPECIAL CONSIDERATIONS
May be required to physically restrain clients weighing between 50 and 300 lbs. and guide them safely to the floor. In some circumstances, restraints can last up to 15 minutes and may require repetition as necessary.
$21.50 Minimum pay rate, $31.00 Maximum pay rate, based on experience
About Us
At Hillside, we believe that healthy youth and strong families with opportunities to succeed are the foundation of any thriving community. Guided by this belief, we provide community-based services, education, and residential treatment to positively impact lives, in partnership with youth and families who have experienced trauma. From locations across Central & Western New York and Prince George's County, Maryland, our programs serve nearly 10,000 youth, adults, and families each year.
Partnering with families and communities, we deliver high-quality, evidence-based services, in the appropriate settings - whether on residential campuses or in schools, homes, or the workplace. By measuring the impact of our work, we endeavor to deliver ever better outcomes every day.
Equal Opportunity Employer: Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating development opportunities for our people. Hillside is an equal opportunity employer; individuals from underrepresented and/or marginalized identities, Veterans, and disabled persons are encouraged to apply. Upon request, reasonable accommodations will be provided for the disabled.
Total Rewards: We offer a competitive benefits package to include generous paid time off, paid holidays, comprehensive medical, dental and vision coverage, flexible spending account, 403(b) retirement savings plan with employer match, and Employee Assistance Plan - just to name a few of the amazing benefits at Hillside! World changers and change makers join our talent community every day. Apply online, get on board, and grow your career with us!

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