ZipRecruiter

Log In

1

Aftercare Manager Jobs in Washington (NOW HIRING)

INFINITE LEGACY

Aftercare Coordinator

Halethorpe, MD · On-site

$64K - $72K/yr

Under the general direction of the Regional Clinical Manager, Family Services - Tissue, the Aftercare Coordinator is responsible for coordinating a wide range of support for organ and tissue donor ...

Sela PCS

Teacher, Aftercare

Washington, DC · On-site

$25/hr

Provide an amazing Aftercare experience to all students through creativity and passion * Ensure the ... Manage recess, snack and other activities daily Skills and Characteristics * Strong classroom ...

Sela PCS

Teacher, Aftercare

Washington, DC · On-site

$25/hr

Provide an amazing Aftercare experience to all students through creativity and passion * Ensure the ... Manage recess, snack and other activities daily Skills and Characteristics * Strong classroom ...

next page

Showing results 1-20

All JobsAftercare JobsAftercare Manager JobsAftercare Manager Jobs in Washington

Aftercare Manager information

See Washington salary details

$20.4K

$49.7K

$109K

How much do aftercare manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for aftercare manager in Washington is $49,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,136.00 and $54,756.00 per year, depending on experience, location, and employer.

What is an aftercare manager?

An Aftercare Manager is a professional responsible for overseeing and coordinating support services provided to clients following the completion of an initial service, such as in healthcare, addiction recovery, or education. Their role includes creating follow-up plans, ensuring clients have access to necessary resources, and monitoring progress to prevent relapse or setbacks. They often work closely with clients, families, and other professionals to provide ongoing guidance and support. The goal of an Aftercare Manager is to help clients maintain their progress and successfully reintegrate into their daily lives.

What are the key skills and qualifications needed to thrive as an aftercare manager?

To thrive as an Aftercare Manager, you need strong organizational abilities, customer service expertise, and experience in managing post-sale support, typically supported by a background in business administration or a related field. Familiarity with CRM systems, ticketing software, and project management tools is typically required. Outstanding interpersonal skills, problem-solving, and empathy help you effectively address client concerns and foster long-term relationships. These skills are crucial for ensuring customer satisfaction, repeat business, and maintaining the organization's reputation.

What are some common challenges an aftercare manager faces when coordinating post-service support, and how can they be addressed?

Aftercare Managers often encounter challenges such as managing high volumes of client inquiries, resolving complex issues promptly, and maintaining consistent communication between internal teams and clients. To address these, it’s important to implement clear processes for tracking and prioritizing support requests, utilize customer relationship management (CRM) tools for efficiency, and foster strong collaboration with service, technical, and sales teams. Regular training and feedback sessions can also help the team stay aligned and continually improve the aftercare experience.

What are the most commonly searched types of Aftercare jobs in Washington?

The most popular types of Aftercare jobs in Washington are:

What cities in Washington are hiring for Aftercare Manager jobs?

Cities in Washington with the most Aftercare Manager job openings:

Aftercare Manager jobs near you
Infographic showing various Aftercare Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $49,677 per year, or $23.9 per hour.

Aftercare Coordinator

Halethorpe, MD • On-site

INFINITE LEGACY
See more jobs at INFINITE LEGACYexternal

$64K - $72K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

General Job Summary:

Under the general direction of the Regional Clinical Manager, Family Services – Tissue, the Aftercare Coordinator is responsible for coordinating a wide range of support for organ and tissue donor families and those experiencing grief and loss in the Infinite Legacy Donor Services Area (DSA). The Infinite Legacy’s Aftercare Coordinator will provide psychoeducational grief support services to the family members of Infinite Legacy donors, donors in spirit, and families of potential donors. The Aftercare Coordinator is to remain aware and sensitive to diversity of all kinds (cultural, religious, educational, etc.) while working with families.

The Aftercare Coordinator will develop and lead workshops to directly serve donor families, donor in spirit families and community members. The Aftercare Coordinator will support the needs of the Family Services Department and Community Outreach Department as it relates to family relationships, public health and needs of the community. The Aftercare Coordinator will seek opportunities to partner with community organizations, churches, schools, hospitals, and funeral homes to provide community-based services that are accessible to residents of the Infinite Legacy’s DSA, with a focus on services to minority and marginalized communities.

This position requires evening and weekend availability, with service time to the equivalent of a minimum of 40 hours per week.

Position may require travel to Infinite Legacy regional offices.


Education and Experience:

  1. Bachelor’s Degree social work, psychology or other related fields from an accredited college or university required. Master’s degree preferred.
  2. Minimum 2 years’ experience offering group support services and one-on-one psychoeducational grief support. Experience in issues involving death, dying, trauma, grief, and loss preferred.

Required Skills/Abilities:

  • Demonstrate experience offering psychoeducation grief support to minority and/or marginalized communities. Experience with program development preferred.
  • Familiarization with Tissue and Organ FSC roles to best support both teams.
  • Ability to interact with grieving individuals, families and groups in a supportive, empathic manner while taking into consideration actual or potential cultural diversities.
  • Comfort with public speaking and education forums to promote the work of Infinite Legacy and education around the Aftercare program.
  • High energy professional with an ability to communicate effectively, verbally and in writing, to provide information to families, recipients, health care personnel, community members/leaders, and the general public.
  • Ability to recognize personal and professional limits/boundaries and appropriately manage uncomfortable situations.
  • Ability to comfortably use computers to access and utilize Infinite Legacy databases, draft letters, utilize email, and access the Internet for vital information/resources to assist families and the public. Must have computer and Internet access at home.
  • Must be highly accountable and able to work autonomously. Flexibility required for public speaking with little notice and other similar demands as needed.
  • Valid driver’s license, proof of insurance and be insurable under the Infinite Legacy’s master policy.

Duties/Responsibilities:

  1. Initiate follow-up support to donor and donor-in-spirit families when appropriate, offering psychoeducational grief support and connecting them with community resources to meet their needs.
  2. Maintain awareness of community referral sources. Build referral relationships with community-based partners to ensure the ability to support the needs of donor and donor in spirit families.
  3. Update grief resource library regularly, CGRAS website, educational pamphlets, books, and other grief counseling resources in Infinite Legacy’s DSA. Consistently explore new resources to ensure our resource library is current.
  4. Autonomously develop and present grief and bereavement related programming in response to community and hospital partner needs, focusing on minority and marginalized local communities in the Infinite Legacy DSA.
  5. Independently lead Aftercare Workgroups and grief curriculum development. Create and execute educational grief workshops and support groups for donor families, community members, Infinite Legacy staff and hospital staff.
  6. Provide supportive grief and bereavement content for the Infinite Legacy blog and newsletter, to the Donor Family Facebook Group and other social media outlets.
  7. Complete all aftercare touchpoints for donor and donor in spirit families to meet regulatory requirements and family needs.
  8. Represent Family Services as the content Aftercare and FSC expert with our hospital partners when education sessions are required.
  9. Support FSCs by coordinating and leading donor family/recipient meetings.
  10. Stay apprised of trends in the grief and death education fields, trends in the transplant/donation field, public health, and social work-related needs.
  11. Collaborate with other OPO Aftercare Programs as necessary to enhance services provided. This will at times require presentations at Donor Family Service Conferences or Webinars.
  12. Attend regularly scheduled Infinite Legacy staff and organizational meetings and trainings. Adhere to all Infinite Legacy policies and embody the Infinite Legacy Mission, Vision, Quality Statement and Core Values.
  13. Other duties as assigned.


Join Our Team & Enjoy Great Benefits!

At Infinite Legacy, we care about our employees' well-being, both at work and in life. That's why we offer an excellent benefits package designed to support you and your family.

Our Benefits Include:

  • Health, Dental & Vision Insurance: Comprehensive coverage for you and your loved ones.
  • Paid Time Off: Take the time you need to relax and recharge.
  • 401K: Plan for your future with employer contributions.
  • Life & Disability Insurance: Peace of mind, no matter what happens.
  • Pet Insurance Discounts: Because your furry friends matter too!
  • Tuition Reimbursement: We support your growth and development with education assistance.

Join our team today and experience a workplace that truly values you!