The person filling this position is expected, under close supervision, to interact with participants, their families, the community-at-large, and school administrative personnel to monitor attendance and participation in program activities, including the following:
Ensure the safety and security of each program participant by following all CAMBA after-school protocols and procedures including but not limited to procedures and protocols regarding safety, supervision, accident and incident reporting.
Mange the after-school program in the Director’s absence.
Manage the after-school office daily during after-school program hours.
Monitor, collect, and compile daily and monthly attendance records of targeted participants.
Input all client attendance data into database(s) on a daily basis.
Keep accurate records on absenteeism and success resulting from counseling and referrals.
Follow up and report to parent(s) participants' attendance via telephone calls, mailings, and home visits on a daily, weekly, and monthly basis.
Order, receive, and maintain office supplies.
Maintain participant’s files.
Coordinate Parent workshops regarding CAMBA’s workshops and services.
Maintain daily logs for all activities.
Retrieve messages from general voicemail and forwards to appropriate personnel.
Answer incoming telephone calls and forward calls to appropriate personnel or department.
Take or deliver messages or transfers calls to voicemail when appropriate personnel are unavailable.
Answer questions about organization and provides callers with address, directions, and other information.
Welcome onsite visitors, determines nature of business, and announce visitors to appropriate personnel.
Monitor visitor access and issues passes when required.
Receive, sort, and route mail, and maintains and routes publications.
Prepare MTA travel vouchers.
Create and print attendance sheets, memos, parent notifications, correspondence, reports, program marketing materials, and other documents when necessary.
Perform other clerical duties as needed, such as filing, photocopying, and collating.
May encourage parents to become active participants in the Parent's Association and to attend school-based parent workshops.
May advise parents on the importance of child(ren)'s regular school attendance during individual parent conferences.
May act as liaison with agency and school administration and teaching staff, and may attend School Leadership Team and Building Response Team meetings.
May work with school administrative staff to identify students to be served by the program.
May perform computer data entry/verification functions.
Tasks may be modified, expanded and/or assigned over a period of time.
Adaptability/Flexibility - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to fit the situation; Exhibits ability to deal with frequent change, delays, or unexpected events; Exhibits ability to multi-task.
Analytical Skills - Demonstrates attention to detail; Collects and researches data; Uses intuition and experience to complement data; Exhibits good reasoning skills; Synthesizes complex or diverse information; Designs work flows and procedures.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Budget/Cost Consciousness - Displays orientation to revenue generation and expense control; Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.
Change Management Skills - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Diversity Consciousness - Shows respect and sensitivity for cultural differences among clients and staff; Educates others on the value of diversity; Demonstrates knowledge of EEO policy; Promotes a harassment-free environment.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Initiative - Demonstrates ability and willingness to work independently as a self-starter; Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Interpersonal Skills - Exhibits ability to get along with diverse personalities; Exhibits tactful, professional, flexible behavior; Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Judgment - Displays willingness to make decisions; Exhibits good reasoning skills as well as sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Managerial Skills - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies client feedback (internal and external); Fosters quality focus in others; Improves processes and services; Continually works to improve managerial skills.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Organizational Support Skills - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
Planning/Organizing Skills - Exhibits ability and willingness to multi-task; Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules clients and/or staff and their tasks; Develops realistic action plans.
Problem Solving Skills - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Productivity - Meets productivity/quantity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments; Establishes and maintains appropriate staff and client boundaries.
Project Management Skills - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Quality Consciousness - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Safety Consciousness - Is knowledgeable about and follows Universal Precautions; Demonstrates awareness of condition of surroundings as being either safe or unsafe (potential accident area / situation); If possible, remedies situation immediately; If not, immediately reports potentially hazardous conditions to supervisor.
Stakeholder Service Skills - Exhibits patience, empathy, high-energy level, and non-judgmental attitude and behavior toward and about stakeholders; Exhibits willingness and ability to engage culturally-diverse stakeholder population; Builds on stakeholders' strengths; Manages difficult or emotional stakeholder situations, with appropriate boundaries; Responds appropriately to stakeholders' needs and requests for service and assistance; Meets commitments; Maintains client, employee, and organizational confidentiality.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths and weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Team Work - Works hard to accomplish team goals; Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Demonstrates ability and willingness to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes team accomplishments.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Visionary Leadership - Displays passion and optimism; Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Mobilizes others to fulfill the vision.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Demonstrates ability to read and interpret written information.