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After Sales Support Jobs (NOW HIRING)

Clay Paky

NY · On-site

$80 - $100/hr

Manage **technical support requests** via ticketing systems, ensuring timely resolution and clear communication with customers.* Provide **remote after-sales technical assistance** and collaborate ...

Jobless

$60 - $80/hr

The After Sales Support & Training Manager will be responsible for delivering regional technical support, product training, and field service assistance for Hisense HVAC residential and light ...

XLT Ovens

After Sales Technical Support

Wichita, KS · On-site

$50K - $60K/yr

Description This is primarily an in-office technical support role, focused on helping Customers by phone and email. After Sales Technicians troubleshoot product and service issues, document solutions ...

Jezet Seating NV

WI · On-site

$60 - $80/hr

TECHNICAL SUPPORT SPECIALIST AFTER SALESAfter-Sales Technical Support Specialist As an After-Sales Technical Support Specialist , you will be the first point of contact for customers experiencing ...

The 1916 Company

After Sales Liason

Pikesville, MD · On-site

$25 - $30/hr

After Sales Service Department -Pikesville MD Job Type: Full-Time | In Person About the Company ... At The 1916 Company we are committed to delivering exceptional client experiences and supporting ...

The 1916 Company

After Sales Liason

Pikesville, MD · On-site

$25 - $30/hr

After Sales Service Department -Pikesville MD Job Type: Full-Time | In Person About the Company ... At The 1916 Company we are committed to delivering exceptional client experiences and supporting ...

The 1916 Company

After Sales Liason

Pikesville, MD · On-site

$25 - $30/hr

After Sales Service Department -Pikesville MD Job Type: Full-Time | In Person About the Company ... At The 1916 Company we are committed to delivering exceptional client experiences and supporting ...

Nikkiso Co., Ltd.

$80 - $100/hr

Verantwortungsbereiche The LNG After Sales Engineer is a key role within the support organization of Nikkiso Cryogenic Services (NCS), a division of Nikkiso Clean Energy & Industrial Gases.

Symbotic

Manager, After Sales

OR · On-site +1

What we need As the Manager, After Sales you will lead and help mature the after-sales finance function, supporting service operations, warranty-related financial activities, operational costing ...

Unitron Group

WI · On-site

$60 - $80/hr

You support the entire process, from pre-sales and demonstrations to installation, training, and after-sales support. Your responsibilities are broad and challenging: * You prepare technical product ...

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After Sales Support information

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How much do after sales support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for after sales support in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.88 per hour, depending on experience, location, and employer.

What is after sales support?

After Sales Support refers to the services and assistance provided to customers after they have purchased a product or service. This includes handling customer inquiries, troubleshooting issues, providing product maintenance, managing returns or exchanges, and ensuring overall customer satisfaction. The goal of after sales support is to build customer loyalty, encourage repeat business, and maintain a positive brand reputation by addressing customer needs promptly and effectively.

What are the key skills and qualifications needed to thrive as an after sales support professional?

To thrive as an After Sales Support professional, you need strong problem-solving abilities, product knowledge, and experience in customer service, typically supported by a relevant diploma or degree. Familiarity with CRM systems, ticketing platforms, and basic office software is essential for managing customer interactions and follow-ups. Outstanding communication, patience, and conflict resolution skills set top performers apart in this role. These competencies are crucial for ensuring customer satisfaction, retention, and the effective resolution of post-sale issues.

What are the main challenges faced in an after sales support role, and how can they be managed effectively?

One of the main challenges in After Sales Support is handling diverse customer inquiries and complaints efficiently while maintaining a positive customer experience. This often requires balancing multiple cases, prioritizing urgent issues, and communicating clearly with both customers and internal teams. Success in this role relies on strong problem-solving skills, adaptability, and a collaborative approach to working with technical, sales, and logistics departments. Ongoing training and clear escalation processes can help manage these challenges and support professional growth.

What is the difference between After Sales Support vs Customer Service Representative?

AspectAfter Sales SupportCustomer Service Representative
CredentialsTypically requires technical knowledge, product training, and customer service skillsRequires communication skills, basic product knowledge, and customer service training
Work EnvironmentOften in technical or product-focused settings, supporting post-purchase issuesIn call centers, retail, or online support environments handling general inquiries
Employer & Industry UsageManufacturers, tech companies, appliance providersRetail stores, service providers, telecom companies

While both roles involve assisting customers, After Sales Support focuses on technical and product-specific issues after purchase, often requiring specialized knowledge. Customer Service Representatives handle a broader range of general inquiries and support, typically in more customer-facing or call center environments. Understanding these differences helps in choosing the right career path or job search focus.

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What are popular job titles related to After Sales Support jobs?

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After Sales Support jobs near you
Infographic showing various After Sales Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $40,970 per year, or $19.7 per hour.

Technical After Sales Support

NY • On-site

Clay Paky
See more jobs at Clay Pakyexternal

$80 - $100/hr

Other

Posted 7 days ago

Job description

### **Position Overview** ### **Key Responsibilities*** Manage **technical support requests** via ticketing systems, ensuring timely resolution and clear communication with customers.* Provide **remote after-sales technical assistance** and collaborate with international **Service Partners**.* Ensure correct application of **warranty terms** and assist customers in identifying and receiving the right **spare parts**.* Collaborate with the **Quality Department** to report and analyze **product non-conformities**, supporting **continuous improvement** initiatives.* Draft and update **product manuals** (user, configuration, installation).* Keep customers informed about **new documentation**, **firmware/software releases**, bug fixes, and technical solutions.* Support the implementation and optimization of **remote assistance tools** and **digital platforms** for ticket management and **customer satisfaction analysis**.* Provide information for **8D reports**, particularly for phase D2.* Coordinate activities with the **Repair & Maintenance section** and Service Partners for effective issue resolution.### **Requirements*** **Degree or Diploma** in a technical field.* **Minimum 5 years of experience** in technical assistance on complex products.* Strong **problem-solving skills** and proficiency in **IT systems**.* **English proficiency: at least B2 level**.* Excellent **communication skills**, adaptability, and ability to work in a **team-oriented environment**.* Stress tolerance and creativity in finding solutions.**Nice to have:*** Basic knowledge of **DMX control systems** and **technical drawing software**.We are looking for a **Technical After Sales Support** to deliver **high-quality technical assistance**, ensure **customer satisfaction**, and support **continuous improvement** of our products and services. The position is based at our headquarters in Seriate (BG) and reports to the Help Desk Manager. #J-18808-Ljbffr

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