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Adt Remote Customer Technical Support Jobs (NOW HIRING)

Gotham Biotech

Technical Support Agent

Portland, ME · Remote

$30 - $35/hr

This is a remote position. The Technical Support Agent plays a critical role in ensuring seamless ... customers. This position is responsible for diagnosing, troubleshooting, and resolving hardware ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

About the job Remote Customer Support Associate About the Role: We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

About the job Remote Customer Support Associate About the Role: We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

About the job Remote Customer Support Associate About the Role: We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail ...

Cross Border Talents

Polish Remote Customer Support Agent

$19.25 - $25.50/hr

Polish Remote Customer Support Agent Plovdiv, Bulgaria Or refer someone Job Openings Polish Remote Customer Support Agent Job Opportunity: Customer Support Agent Portuguese Speaker We are hiring for ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

About the job Remote Customer Support Associate About the Role: We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

About the job Remote Customer Support Associate About the Role: We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail ...

Traveling with Michaila

Remote Customer Support Associate

$18 - $24.50/hr

About the job Remote Customer Support Associate We are seeking a dependable and service-oriented Remote Customer Support Associate to assist clients by providing timely communication, coordinating ...

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Adt Remote Customer Technical Support information

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How much do adt remote customer technical support jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for adt remote customer technical support in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by ADT Remote Customer Technical Support representatives, and how can they overcome them?

ADT Remote Customer Technical Support representatives often encounter challenges such as troubleshooting complex security system issues remotely, managing multiple customer inquiries simultaneously, and ensuring clear communication with customers who may be unfamiliar with technical terminology. To overcome these challenges, representatives rely on thorough training, access to comprehensive knowledge bases, and strong problem-solving skills. They also collaborate closely with technical teams and supervisors to resolve escalated issues efficiently, ensuring customers feel supported and secure.

What are the key skills and qualifications needed to thrive as an ADT Remote Customer Technical Support representative, and why are they important?

To succeed as an ADT Remote Customer Technical Support representative, you need a solid understanding of troubleshooting, technical problem-solving, and customer service, often supported by a high school diploma or equivalent. Familiarity with CRM systems, remote diagnostic tools, and ADT-specific security software is typically required. Excellent communication, patience, and active listening skills set top performers apart in this role. These skills are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining security system reliability.

What are ADT Remote Customer Technical Support representatives?

ADT Remote Customer Technical Support representatives are professionals who provide technical assistance and troubleshooting services to ADT customers over the phone or online. Their main responsibilities include helping customers set up and operate ADT security systems, resolving technical issues, and answering questions about equipment and services. They work remotely, meaning they assist customers from a location outside of a traditional call center. These representatives are trained to handle a variety of technical problems and ensure customer satisfaction by guiding users through solutions step-by-step.
Infographic showing various Adt Remote Customer Technical Support job openings in the United States as of July 2026, with employment types broken down into 63% Full Time, 29% Part Time, 1% Contract, and 7% Summer. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $38,341 per year, or $18.4 per hour.

Technical Support Agent

Gotham Biotech

Portland, ME • Remote

$30 - $35/hr

Full-time

Posted 15 days ago

Job description

This is a remote position.

The Technical Support Agent plays a critical role in ensuring seamless user experiences by providing timely, accurate, and professional technical assistance to internal and external customers. This position is responsible for diagnosing, troubleshooting, and resolving hardware, software, and network-related issues across a diverse range of systems and devices. The ideal candidate will possess a strong foundation in IT fundamentals, excellent communication skills, and a customer-centric mindset. As a key frontline support resource, the Technical Support Agent contributes directly to system uptime, user productivity, and overall customer satisfaction. This role operates within a fast-paced, dynamic environment and requires adaptability, problem-solving agility, and a commitment to continuous learning in evolving technology landscapes.



Responsibilities
  • Provide first-level technical support via phone, email, chat, and remote desktop tools to end-users experiencing IT issues.
  • Diagnose and resolve common hardware, software, and network problems, including operating system errors, application crashes, and connectivity issues.
  • Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripheral equipment.
  • Manage user accounts, permissions, and access rights within Active Directory and other identity management systems.
  • Document all support interactions in the ticketing system with detailed notes, resolution steps, and follow-up actions.
  • Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams with comprehensive documentation and context.
  • Assist in the deployment and maintenance of software updates, patches, and security configurations.
  • Collaborate with cross-functional teams to improve support processes, knowledge base content, and system reliability.
  • Conduct remote troubleshooting sessions using secure remote access tools.
  • Maintain up-to-date knowledge of company systems, policies, and emerging technologies to deliver accurate support.


Requirements
Requirements:
  • Associate’s degree or equivalent certification in IT, Computer Science, or related field (e.g., CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate).
  • Minimum of ${Experience} years of hands-on experience in technical support or help desk roles.
  • Proficiency in Windows and macOS operating systems, Microsoft Office 365, and common business applications.
  • Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting).
  • Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop Protocol).
  • Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
  • Customer service orientation with a proactive, patient, and solution-focused approach.
  • Ability to manage multiple tasks in a fast-paced environment while maintaining accuracy and efficiency.
  • Basic knowledge of cybersecurity best practices and data privacy protocols.
  • Willingness to work flexible hours, including evenings or weekends, as needed to support business operations.