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Adt Customer Technical Support Jobs (NOW HIRING)

Lightcast

Customer Technical Support - 1019

Moscow, ID · On-site

This is an entry-level, part-time opportunity focused on supporting customers through technical support and service-related inquiries. In this role, you'll be the first point of contact for clients ...

Lightcast

Customer Technical Support - 1019

Moscow, ID · On-site

This is an entry-level, part-time opportunity focused on supporting customers through technical support and service-related inquiries. In this role, you'll be the first point of contact for clients ...

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Adt Customer Technical Support information

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How much do adt customer technical support jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for adt customer technical support in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ADT Customer Technical Support representative, and why are they important?

To thrive as an ADT Customer Technical Support representative, you need a solid understanding of security systems, troubleshooting techniques, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and ADT’s proprietary security platforms is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and resolve technical issues. These skills are crucial for ensuring customer satisfaction, maintaining system reliability, and upholding ADT’s reputation for security and service.

What does an ADT Customer Technical Support representative do?

An ADT Customer Technical Support representative assists customers with technical issues related to their ADT security systems and services. This includes troubleshooting equipment problems, walking customers through setup or reset processes, and answering questions about system features. They may also help with account management, billing inquiries, and scheduling service appointments. Their main goal is to ensure customers' security systems are functioning correctly and that any concerns are resolved promptly.

What are some typical challenges faced by ADT Customer Technical Support representatives, and how can they be overcome?

ADT Customer Technical Support representatives often encounter challenges such as troubleshooting complex security system issues remotely, managing high call volumes, and addressing customers who may be frustrated or anxious. Success in this role requires strong problem-solving skills, patience, and clear communication. Utilizing available technical resources, following established troubleshooting protocols, and collaborating with field technicians or advanced support teams can help resolve issues efficiently and ensure customer satisfaction.
Infographic showing various Adt Customer Technical Support job openings in the United States as of July 2026, with employment types broken down into 63% Full Time, 29% Part Time, 1% Contract, and 7% Summer. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $38,341 per year, or $18.4 per hour.
Customer Technical Support

Customer Technical Support

ATC DRIVETRAIN LLC

Oklahoma City, OK • On-site

Full-time

Re-posted yesterday

ATC Drivetrain rating

6.8

Company rating: 6.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

319th of 421 rated machine equipment manufacturers

Job description

SUMMARY

The Customer Service Technical Support Representative serves as the primary technical interface between customers, distributors, installers, and dealers for remanufactured engines and transmissions. This role provides real-time diagnostic and troubleshooting support, confirms proper installation, and manages warranty claims in alignment with company policies and quality standards.

The position plays a critical role in reducing unnecessary returns, improving first-time fix rates, and protecting warranty cost exposure through accurate technical guidance and issue resolution.


KEY RESPONSIBILITIES include the following. Other duties may be assigned.


Technical Support & Diagnostics

  • Provide phone and email-based technical support for remanufactured engines and transmissions
  • Assist installers and technicians with:
  • Installation procedures and best practices
  • Electronic control system integration (TCM/PCM relearn, adaptive drive cycles)
  • Diagnostic troubleshooting (mechanical, hydraulic, electrical)
  • Root cause identification of failures
  • Guide customers through proper validation before authorizing product return (RMA)
  • Support resolution of issues such as:
  • Transmission shift concerns, leaks, no-move conditions, delayed engagement, etc
  • Engine performance issues, leaks, noise, etc

Warranty & Claim Management

  • Evaluate warranty claims for eligibility (time, mileage, application, install compliance)
  • Verify required documentation:
  • Installation records
  • Mileage at install/failure
  • Diagnostic steps performed
  • Determine:
  • First-time vs. repeat warranty claims
  • Repair vs. replace decisions
  • Initiate RMA process
  • Maintain call database and log
  • Collaborate with Operations, Quality, and Engineering on repeat or systemic issues

Customer & Dealer Support

  • Act as primary point of contact for:
  • Distributors
  • Repair facilities/installers
  • Dealers and fleet customers
  • Provide clear, professional communication to resolve issues quickly
  • De-escalate customer concerns and manage expectations
  • Ensure high customer satisfaction while enforcing warranty policy


QUALIFICATIONS


Education and Experience

  • Associate’s degree in Automotive Technology, Engineering, and/or equivalent ASE certification(s) with equivalent automotive service experience.
  • 3-7+ years of experience in:
  • Automotive service and repair (engine and transmission focus preferred)
  • Technical support or field service
  • Remanufacturing or OEM/dealer environment

Technical Skills

  • Strong knowledge of:
  • Automatic transmissions (6-speed, 8-speed, 10-speed preferred)
  • Internal combustion engines (gas and light-duty diesel)
  • Ability to interpret:
  • Diagnostic trouble codes (DTCs)
  • Service manuals and schematics
  • Familiarity with:
  • Scan tools and diagnostic processes
  • Transmission control systems (TCM/PCM programming/relearn)

Core Competencies

  • Strong problem-solving and diagnostic capability
  • Excellent verbal and written communication skills
  • Customer-focused mindset with ability to manage difficult situations
  • Attention to detail and documentation accuracy
  • Ability to work cross-functionally with Quality, Engineering, and Operations
  • Good organizational skills to handle a variety of tasks.


ATC provides equal employment opportunities (EEO).

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