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Adt Customer Technical Support Jobs (NOW HIRING)

Peraton

Customer Technical Specialist

Little Rock, AR · On-site

Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.

Peraton

Customer Technical Specialist

Des Moines, IA · On-site

Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.

Peraton

Customer Technical Specialist

Des Moines, IA · On-site

Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.

Peraton

Customer Technical Specialist

Charlotte, NC · On-site

$30K - $48K/yr

Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.

Peraton

Customer Technical Specialist

Nashville, TN · On-site

Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.

Peraton

Customer Technical Specialist

Nashville, TN · On-site

Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.

Peraton

Customer Technical Specialist

Nashville, TN · On-site

$30K - $48K/yr

Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.

Peraton

Customer Technical Specialist

Little Rock, AR · On-site

$30K - $48K/yr

Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.

Peraton

Customer Technical Specialist

Little Rock, AR · On-site

Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.

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Adt Customer Technical Support information

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How much do adt customer technical support jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for adt customer technical support in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ADT Customer Technical Support representative, and why are they important?

To thrive as an ADT Customer Technical Support representative, you need a solid understanding of security systems, troubleshooting techniques, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and ADT’s proprietary security platforms is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and resolve technical issues. These skills are crucial for ensuring customer satisfaction, maintaining system reliability, and upholding ADT’s reputation for security and service.

What does an ADT Customer Technical Support representative do?

An ADT Customer Technical Support representative assists customers with technical issues related to their ADT security systems and services. This includes troubleshooting equipment problems, walking customers through setup or reset processes, and answering questions about system features. They may also help with account management, billing inquiries, and scheduling service appointments. Their main goal is to ensure customers' security systems are functioning correctly and that any concerns are resolved promptly.

What are some typical challenges faced by ADT Customer Technical Support representatives, and how can they be overcome?

ADT Customer Technical Support representatives often encounter challenges such as troubleshooting complex security system issues remotely, managing high call volumes, and addressing customers who may be frustrated or anxious. Success in this role requires strong problem-solving skills, patience, and clear communication. Utilizing available technical resources, following established troubleshooting protocols, and collaborating with field technicians or advanced support teams can help resolve issues efficiently and ensure customer satisfaction.
Infographic showing various Adt Customer Technical Support job openings in the United States as of July 2026, with employment types broken down into 63% Full Time, 29% Part Time, 1% Contract, and 7% Summer. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $38,341 per year, or $18.4 per hour.

Customer Technical Support Engineer - Smart Home (Global)

KIWIBIT INC

Irvine, CA • On-site

$65K - $85K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 24 days ago

Job description

PLEASE NOTE THIS IS A HYBRID POSITION, MUST BE ON SITE IF NEEDED.

Position Overview

We are seeking a skilled Technical Support Engineer to join our global smart home solutions team, supporting users in the United States. As a key technical escalation point, you will work closely with customer service and R&D to analyze, reproduce, and resolve advanced product issues that cannot be solved by first-line support. This role is instrumental in driving product improvement and delivering high-quality smart home solutions to our customers.

Key Responsibilities

  • Act as the technical expert for escalated customer support cases, analyzing, reproducing, and resolving complex hardware and software issues.
  • Conduct in-depth root cause analysis and develop solutions or workarounds for technical problems reported by users.
  • Collaborate closely with R&D to communicate user issues and proactively participate in optimizing and improving hardware and software products.
  • Document troubleshooting steps, findings, and solutions in a clear, organized, and detailed manner.
  • Provide technical guidance and training to customer service teams to elevate overall support capabilities.
  • Support beta test programs, including analyzing technical feedback and resolving challenges encountered during user testing.
  • Communicate directly with users as needed to gather additional technical details, verify solutions, or demonstrate product fixes.

Requirements

  • Bachelor’s degree or above in engineering, electronics, computer science, or a related technical field.
  • Proven experience as a Technical Support Engineer, Product Support Engineer, or a similar role in the smart home or consumer electronics industry.
  • Strong hands-on troubleshooting and problem-solving skills with both hardware and software.
  • Solid understanding of smart home products, IoT protocols, networking, and mobile applications.
  • Proficient in documenting technical issues and clearly communicating complex technical concepts in English.
  • Experience working with cross-functional teams, including R&D, Product, and Customer Support.
  • Self-motivated, highly organized, able to work independently and drive technical issues to resolution.

Company Description

We’re a fast-growing consumer tech startup building smart hardware products that simplify and enhance everyday life. We
care deeply about user experience and believe great support is part of great product design.