Salesforce is the #1 AI CRM company, dedicated to driving customer success through innovative technology. The Technical Support Engineer will manage customer technical experiences, resolve complex ...
Salesforce is the #1 AI CRM company, dedicated to driving customer success through innovative technology. The Technical Support Engineer will manage customer technical experiences, resolve complex ...
Technical Support Analyst
Dallas, TX · Remote
$24 - $27/hr
Technical Support Analyst (Remote | 24/7 Support) Location: 100% Remote Schedule: Rotating shifts ... Strong troubleshooting, communication, and customer service skills. * Experience with Salesforce is ...
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Technical Support Analyst
Dallas, TX · Remote
$24 - $27/hr
Technical Support Analyst (Remote | 24/7 Support) Location: 100% Remote Schedule: Rotating shifts ... Strong troubleshooting, communication, and customer service skills. * Experience with Salesforce is ...
Call Center Remote Customer Service Representative Salary Range $17.00 - $19.00 Hourly Position ... Manage customer accounts and provide technical support * Application Data Entry * Online chat ...
Call Center Remote Customer Service Representative Salary Range $17.00 - $19.00 Hourly Position ... Manage customer accounts and provide technical support * Application Data Entry * Online chat ...
Remote Customer Support Associate
$18 - $24.50/hr
Remote Customer Support Associate We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives ...
Remote Customer Support Associate
$18 - $24.50/hr
Remote Customer Support Associate We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives ...
Remote Customer Support Associate
$18 - $24.50/hr
Remote Customer Support Associate We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives ...
Remote Customer Support Associate
$18 - $24.50/hr
Remote Customer Support Associate We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives ...
Remote Customer Support Associate
$18 - $24.50/hr
About the job Remote Customer Support Associate About the Role: We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail ...
Remote Customer Support Associate
$18 - $24.50/hr
About the job Remote Customer Support Associate About the Role: We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail ...
Remote Customer Support Associate
$18 - $24.50/hr
Remote Customer Support Associate We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives ...
Remote Customer Support Associate
$18 - $24.50/hr
Remote Customer Support Associate We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives ...
Remote Customer Support Associate
$18 - $24.50/hr
Remote Customer Support Associate We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives ...
Remote Customer Support Associate
$18 - $24.50/hr
Remote Customer Support Associate We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives ...
Customer Support Specialist
The Villages, FL · Remote
$24 - $26/hr
The Role We are seeking a remote, bilingual (English/Spanish) Customer Support Specialist to serve as the first point of contact for technical support and enrollment assistance for end-users ...
Customer Support Specialist
The Villages, FL · Remote
$24 - $26/hr
The Role We are seeking a remote, bilingual (English/Spanish) Customer Support Specialist to serve as the first point of contact for technical support and enrollment assistance for end-users ...
Remote Customer Support Associate
$18 - $24.50/hr
About the job Remote Customer Support Associate About the Role: We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail ...
Remote Customer Support Associate
$18 - $24.50/hr
About the job Remote Customer Support Associate About the Role: We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail ...
As a member of the Breast Health Technical Support team, the Technical Support Specialist will be ... remote support, troubleshooting and issue resolution for Hologic customers (e.g. radiology ...
As a member of the Breast Health Technical Support team, the Technical Support Specialist will be ... remote support, troubleshooting and issue resolution for Hologic customers (e.g. radiology ...
Remote Customer Support Associate
$18 - $24.50/hr
About the job Remote Customer Support Associate About the Role: We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail ...
Remote Customer Support Associate
$18 - $24.50/hr
About the job Remote Customer Support Associate About the Role: We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail ...
Remote Customer Support Associate
$18 - $24.50/hr
About the job Remote Customer Support Associate About the Role: We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail ...
Remote Customer Support Associate
$18 - $24.50/hr
About the job Remote Customer Support Associate About the Role: We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail ...
Remote Customer Support Associate
$18 - $24.50/hr
Remote Customer Support Associate We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives ...
Remote Customer Support Associate
$18 - $24.50/hr
Remote Customer Support Associate We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives ...
Remote Customer Support Associate
$18 - $24.50/hr
About the job Remote Customer Support Associate About the Role: We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail ...
Remote Customer Support Associate
$18 - $24.50/hr
About the job Remote Customer Support Associate About the Role: We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail ...
Remote Customer Support Associate
$18 - $24.50/hr
About the job Remote Customer Support Associate About the Role: We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail ...
Remote Customer Support Associate
$18 - $24.50/hr
About the job Remote Customer Support Associate About the Role: We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail ...
Remote Customer Support Associate
$18 - $24.50/hr
About the job Remote Customer Support Associate About the Role: We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail ...
Remote Customer Support Associate
$18 - $24.50/hr
About the job Remote Customer Support Associate About the Role: We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail ...
United States; Remote, MST or PST Experience: Mid Level Job Function: Support Employment Type ... Responds to customer inquiries within defined SLAs, prioritizing based on business impact and ...
United States; Remote, MST or PST Experience: Mid Level Job Function: Support Employment Type ... Responds to customer inquiries within defined SLAs, prioritizing based on business impact and ...
Remote Customer Support Associate
$18 - $24.50/hr
About the job Remote Customer Support Associate About the Role: We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail ...
Remote Customer Support Associate
$18 - $24.50/hr
About the job Remote Customer Support Associate About the Role: We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail ...
Remote Customer Support Associate
$18 - $24.50/hr
About the job Remote Customer Support Associate About the Role: We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail ...
Remote Customer Support Associate
$18 - $24.50/hr
About the job Remote Customer Support Associate About the Role: We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail ...
Adt Remote Customer Technical Support information
See salary details
$10.82 - $12.54
13% of jobs
$13.53 is the 25th percentile. Wages below this are outliers.
$12.54 - $14.27
22% of jobs
$14.27 - $16
10% of jobs
The median wage is $16.66 / hr.
$16 - $17.72
14% of jobs
$17.72 - $19.45
9% of jobs
$21.18 is the 75th percentile. Wages above this are outliers.
$19.45 - $21.18
7% of jobs
$21.18 - $22.90
6% of jobs
$22.90 - $24.63
6% of jobs
$24.63 - $26.35
5% of jobs
$26.35 - $28.08
4% of jobs
$28.08 - $29.81
3% of jobs
$10
$18
$29
How much do adt remote customer technical support jobs pay per hour?
As of Jul 7, 2026, the average hourly pay for adt remote customer technical support in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.
What are some common challenges faced by ADT Remote Customer Technical Support representatives, and how can they overcome them?
ADT Remote Customer Technical Support representatives often encounter challenges such as troubleshooting complex security system issues remotely, managing multiple customer inquiries simultaneously, and ensuring clear communication with customers who may be unfamiliar with technical terminology. To overcome these challenges, representatives rely on thorough training, access to comprehensive knowledge bases, and strong problem-solving skills. They also collaborate closely with technical teams and supervisors to resolve escalated issues efficiently, ensuring customers feel supported and secure.
What are the key skills and qualifications needed to thrive as an ADT Remote Customer Technical Support representative, and why are they important?
To succeed as an ADT Remote Customer Technical Support representative, you need a solid understanding of troubleshooting, technical problem-solving, and customer service, often supported by a high school diploma or equivalent. Familiarity with CRM systems, remote diagnostic tools, and ADT-specific security software is typically required. Excellent communication, patience, and active listening skills set top performers apart in this role. These skills are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining security system reliability.
What are ADT Remote Customer Technical Support representatives?
ADT Remote Customer Technical Support representatives are professionals who provide technical assistance and troubleshooting services to ADT customers over the phone or online. Their main responsibilities include helping customers set up and operate ADT security systems, resolving technical issues, and answering questions about equipment and services. They work remotely, meaning they assist customers from a location outside of a traditional call center. These representatives are trained to handle a variety of technical problems and ensure customer satisfaction by guiding users through solutions step-by-step.
Salesforce rating
8.0
Based on 57 frontline employees who took The Breakroom Quiz
96th of 202 rated software companies
Job description
Job Summary:
Salesforce is the #1 AI CRM company, dedicated to driving customer success through innovative technology. The Technical Support Engineer will manage customer technical experiences, resolve complex issues, and provide guidance to ensure effective use of Salesforce solutions.
Responsibilities:
• Lead the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution.
• Diagnose and resolve complex technical issues related to Salesforce platform products, including Sales Cloud.
• Coordinate resolution of critical and high-priority cases by collaborating with cross-functional teams and escalating issues to Product Engineering when necessary.
• Provide onboarding support and technical discovery sessions to help new customers successfully implement Salesforce solutions.
• Guide customers on best practices, product configuration, and architecture to accelerate product adoption and maximize platform value.
• Investigate customer-reported issues, analyze system behavior, and identify root causes using internal tools and troubleshooting methods.
• Manage multiple customer issues simultaneously while prioritizing work in a fast-paced technical support environment.
• Develop and maintain deep technical expertise in Salesforce platform functionality and related technologies.
• Collaborate with Product Engineering and internal teams to investigate defects, report product issues, and improve platform functionality.
• Create and maintain technical documentation and knowledge base articles to support internal teams and the broader support community.
• Mentor team members through collaborative troubleshooting frameworks such as the Swarming model.
• Communicate complex technical concepts clearly to both technical and non-technical stakeholders.
Qualifications:
Required:
• Bachelor’s degree in Computer Science, Engineering, or related technical discipline, or equivalent experience.
• 2+ years of experience in technical support, software engineering, or related customer-facing technical roles.
• Experience troubleshooting software applications and debugging code, including Java-based applications.
• Strong understanding of database concepts, data management, and SQL.
• Experience explaining complex technical concepts to non-technical audiences.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills in fast-paced technical environments.
• Customer-focused mindset with ability to build consultative relationships with stakeholders.
• Ability to prioritize multiple tasks and manage competing customer issues effectively.
• Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies.
• Experience with web technologies including HTML, JavaScript, CSS, LWC, or APEX.
• Must be a Sole U.S. Citizen (Non-dual)
• Professional proficiency in spoken and written English is required
Preferred:
• Portuguese and Spanish language proficiency highly preferred.
• Experience working within the Salesforce platform architecture.
• Salesforce certifications such as Salesforce Administrator (ADMIN201) or similar.
• Experience with AI/LLM technologies, conversational AI, or AI orchestration frameworks.
• Prior experience in customer-facing roles such as Technical Support, Solutions Engineering, Customer Success Engineering, or Professional Services.
Company:
Salesforce is a cloud-based software company that provides customer relationship management software and applications. Founded in 1999, the company is headquartered in San Francisco, USA, with a team of 10001+ employees. The company is currently Late Stage.
Salesforce is the #1 AI CRM company, dedicated to driving customer success through innovative technology. The Technical Support Engineer will manage customer technical experiences, resolve complex issues, and provide guidance to ensure effective use of Salesforce solutions.
Responsibilities:
• Lead the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution.
• Diagnose and resolve complex technical issues related to Salesforce platform products, including Sales Cloud.
• Coordinate resolution of critical and high-priority cases by collaborating with cross-functional teams and escalating issues to Product Engineering when necessary.
• Provide onboarding support and technical discovery sessions to help new customers successfully implement Salesforce solutions.
• Guide customers on best practices, product configuration, and architecture to accelerate product adoption and maximize platform value.
• Investigate customer-reported issues, analyze system behavior, and identify root causes using internal tools and troubleshooting methods.
• Manage multiple customer issues simultaneously while prioritizing work in a fast-paced technical support environment.
• Develop and maintain deep technical expertise in Salesforce platform functionality and related technologies.
• Collaborate with Product Engineering and internal teams to investigate defects, report product issues, and improve platform functionality.
• Create and maintain technical documentation and knowledge base articles to support internal teams and the broader support community.
• Mentor team members through collaborative troubleshooting frameworks such as the Swarming model.
• Communicate complex technical concepts clearly to both technical and non-technical stakeholders.
Qualifications:
Required:
• Bachelor’s degree in Computer Science, Engineering, or related technical discipline, or equivalent experience.
• 2+ years of experience in technical support, software engineering, or related customer-facing technical roles.
• Experience troubleshooting software applications and debugging code, including Java-based applications.
• Strong understanding of database concepts, data management, and SQL.
• Experience explaining complex technical concepts to non-technical audiences.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills in fast-paced technical environments.
• Customer-focused mindset with ability to build consultative relationships with stakeholders.
• Ability to prioritize multiple tasks and manage competing customer issues effectively.
• Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies.
• Experience with web technologies including HTML, JavaScript, CSS, LWC, or APEX.
• Must be a Sole U.S. Citizen (Non-dual)
• Professional proficiency in spoken and written English is required
Preferred:
• Portuguese and Spanish language proficiency highly preferred.
• Experience working within the Salesforce platform architecture.
• Salesforce certifications such as Salesforce Administrator (ADMIN201) or similar.
• Experience with AI/LLM technologies, conversational AI, or AI orchestration frameworks.
• Prior experience in customer-facing roles such as Technical Support, Solutions Engineering, Customer Success Engineering, or Professional Services.
Company:
Salesforce is a cloud-based software company that provides customer relationship management software and applications. Founded in 1999, the company is headquartered in San Francisco, USA, with a team of 10001+ employees. The company is currently Late Stage.
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